Everyone on the loan team was great but I wish they were more responsive. They need to be more transparent about rates. Was told the fed rate hikes wouldn’t affect me but based on the websites rates as low as page, and a payment estimate months ago, that wasn’t the case.
Response from Veterans United
Lauren, we take your feedback seriously. Thank you for taking the time to share your experience with our team. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. We appreciate the attention you have brought to improving our process.
Mystle and Joyce were helpful and kept me informed throughout the whole Buying process.Also Mathew Nunley did a good job of keeping me informed during the Loan review process.Thanks to All
Jacklyn Bonilla and Jake Ulmer were excellent members of the team. In reality, Jake’s ability to provide sound advice about what I should be looking for in a loan from the very outset is why I chose VU over a more local competitor.
Joe and the Team were a great pleasure to work with. Always there to answer the phone and take my call. I look forward to working with them again.
I literally do not know how a loan team could possibly be more helpful and responsive. They were perfect. Thank you all for helping my family have a home.
Thank you 😊!!
As I said, Jason and his entire team made this entire process seamless and effortless, I would, and intend to recommend Jason and his team to my veteran friends and family for all their mortgage needs! Please extend my sincere thanks to Jason and his team and share my review. It’s seldom that good people get the accolades they deserve!
My interactions with Alex Tuttle and his team during my recent home purchase were excellent! Always available to assist with questions I had for them. Additional, this being having been my second dealing with Alex, I expected nothing different!
Thanks Alex!
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If it wasn't for Veterans United we wouldn't have the beautiful home we have now. We will always use VU to sell and buy homes in the future. 10/10 will recommend! Thank you to the entire team.
Working with Veterans United was amazing! From the first phone call with our loan officer to get pre-approved to closing we were always well taken care of. They were always willing to answer any questions and explain things so that we were well informed on what was going on. I would highly recommend Veterans United to any veteran looking to purchase a home.
VU stepped in when USAA couldn’t do it. We reached out to see if there were other options and filled out the application online just hoping. We heard from VU only a few hours later, and immediately felt comfortable we would get into our new home, and that all our home buying needs were met. If we ever do need to buy another home, VU will be my first choice.
MY EXPERIENCE WITH VETERANS UNITED WAS GREAT. THE STAFF MADE THE WHOLE PROCESS SIMPLE AND KEPT ME WELL INFORMED THE ENTIRE TIME. I'D RECOMMEND THEM TO ANY VETERAN THAT'S LOOKING TO BUY PROPERTY. THANK YOU ALL FOR MAKING MY PROCESS TO BUY MY HOUSE ENJOYABLE.
Calvin Williams, I've already recommended veterans united to another fellow veteran, who has asked how was experience and i told her just like any well thought out mission, the home buying experience was a successful experience for me and the team.
