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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,501

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
Would Recommend
headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
Would Recommend

My whole home buying experience was fantastic!! The whole team was patient, thorough, quick, and supportive. I couldn’t have asked for a better team!

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
Would Recommend
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

0.5 out of 5 Stars

I would not recommend Veterans United. I was told there would be no closing costs — that turned out to be false. I was also denied access to a lower home insurance rate unless I paid for a separate inspection or hired a certified contractor — which I couldn’t afford at the time. I was told this was a Florida-wide issue, but the very next day I was able to get insurance elsewhere, just at a higher price. No one at Veterans United could explain why I was blocked from the more affordable option they initially implied was available.When I brought up the closing costs I was promised, they claimed I must have misunderstood the VA funding fee waiver — which felt like an attempt to shift blame rather than take accountability. They also mentioned possible utility discounts early on, but no one I spoke to — including their own team — had ever heard of the program. Finally, when I asked about the home insurance issue, they claimed they don’t even offer insurance, despite having an entire section for it on their website.
These misleading claims were made while I was shopping for lenders. Once I committed, the story changed. As a veteran, I expected clarity, honesty, and support — not shifting explanations, empty promises, and frustration.

Response from Veterans United

Hi Nathan,

I’m really sorry to hear how disappointed you were with your experience. As a Veteran, you deserved clear and honest communication from the beginning—and it’s clear that what you were told early on didn’t line up with what happened later in the process. That’s incredibly frustrating, and I can understand why you feel misled.

Concerns about closing costs, insurance requirements, and other financial expectations shouldn’t come as surprises—especially when they influence your decision to move forward with a lender. If something we said gave the impression that those costs would be covered or waived, we should’ve clarified that long before closing day. And when you raised those concerns, you should’ve been met with real answers—not shifting explanations.

I’d really like my team to have the opportunity to dig into your loan file and better understand what was discussed, what was promised, and where we dropped the ball. You can reach us directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST, and I’ll make sure someone follows up with you if you reach out after hours.

5 out of 5 Stars
Would Recommend
Photo submission from Thomas M.

VU was an excellent partner in getting my loan process done. Very veteran friendly program and easy to use application process and website. Well done!

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Don and Josh were absolutely fantastic to work with. I faced several challenges for the first time and my team had my back every step of the way. The communication was on point, there was not an important detail never communicated. I would highly recommend them for anyone regardless of what type of loan they are applying for.

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend

I would absolutely recommend Veterans United to anyone buying a home. Chris and Suzann were amazing with walking us through every step. This was a seamless transition from our old house to our new one!!

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
Photo submission from Joshua D.

Veterans United is easy to use and make sure the you have everything you need to be successful with your VA home loan. I will only recommend Veterans United to all my fellow Soldiers. Nobody comes close to the service they provide

headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

The process was great and the staff was knowledgeable and courteous. The team worked quickly to have the process done in a timely manner. I was able to close on my projected close date and begin the moving process.

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

Veterans United provided a great team to help me get my loan. I would highly recommend them to other veterans trying to buy a home. Their knowledge of everything VA related was superb.

headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

2 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

Great team! Helps with every question and meets every need!

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Katlin Walls

Loan Officer: Katlin Walls

NMLS# 2184822

5 out of 5 Stars
Would Recommend
Photo submission from Larry V.

What an excellent company. Expertise all around. The best experience in purchasing a home. Helpful through every stage. Will never use anyone else.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend

The team that worked with our family was extremely
extraordinary. Very knowledgeable, professional and highly skilled. They had our best interest every step of the way.

headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

5 out of 5 Stars
Would Recommend
headshot image of Matthew Hina

Loan Officer : Matthew Hina

NMLS# 2602203

5 out of 5 Stars
Would Recommend
headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

More Reviews

See all 439,501 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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