Excellent process. I would definitely recommend it to everyone interested in getting a home. Thank you so much.
VU was an excellent partner in getting my loan process done. Very veteran friendly program and easy to use application process and website. Well done!
The Va loan team are amazing people. They rock.
Second time I’ve used Veteran’s United and it’s been a great experience both times. Awesome people to work with.
Michael and the whole team did a great job! They were available and responsive even at the random and often outside of normal hours I tended to have questions during. They were extremely prompt and professional dealing with real estate agents and lawyers during a less than normal negotiation and closing and I was never left in the dark about the process when I expressed concern or curiosity!
Best closing I have ever had
Veterans United is easy to use and make sure the you have everything you need to be successful with your VA home loan. I will only recommend Veterans United to all my fellow Soldiers. Nobody comes close to the service they provide
I thought Elizabeth was great. The people who worked with her, not so much. Problems: acting like my realtor was stupid, requesting things that weren’t needed, closing costs that were incorrect. Underwriting was a nightmare. A question about property i had sold close to 20 years ago? We’re getting too deep.This was my 11th property I’ve closed over the years, and it was probably the worst. This was the 3rd property I’d closed with the same realtor, and he’s the best I’ve ever had. He agrees, this one was pretty bad.
Response from Veterans United
Hi Meridee,
I’m glad to hear you felt Elizabeth took good care of you, but I’m really sorry that the rest of your experience left you frustrated. Having been through many closings before, you know what to expect, and it sounds like this process didn’t come close to meeting that standard. I regret that you and your realtor felt disrespected and that things like unnecessary documentation requests, incorrect costs, and a difficult underwriting process made it feel like more of a burden than it should have been.
This isn’t the level of service we want to deliver, and I’d like to learn more about what happened here. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if messages come in after hours.
Thank you for such a professional and stress-free process.
Fantastic all the way through.
What an excellent company. Expertise all around. The best experience in purchasing a home. Helpful through every stage. Will never use anyone else.
This was easiest I have ever done when buying a house. From offer to close was 20 days. This group is incredible
