Awesome job.
Would be a ten. The inspector seemed to be good overall, But the very small minor scratches in paint caused a two week delay. I just wish the VA would have allowed me to accept these very minor paint scratches. Maybe it’s not the inspector fault I just think these scratches were a bit of a joke.
We were so impressed with Veterans United during our home-buying journey. The entire teams was very accommodating and worked diligently to help us close on-time. When bumps did arise, they were very informing and helpful in our ability to understand what was going on and did what they needed to, to make it smooth for us. We will ABSOLUTELY use Veterans United in any future home-buying journeys.
Very satisfied with the loan group...but the affiliated buyers agents were slow to contact, and difficult to connect with.
Be more specific with documents needed.
Response from Veterans United
Hey James,
Thanks for your feedback about the document process. I completely understand how important clear communication is when you're gathering everything needed for your loan. At this point, since your loan has already closed, there shouldn’t be any additional documents required.
I really appreciate you taking the time to share your thoughts — feedback like yours helps us make things smoother for future homebuyers. If there’s anything you’d like to talk through or if something still feels unresolved, you can always reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
When I started my home buying process for the time with Haley and her team I knew nothing about the loan process. they guided me through every step . I would highly recommend Veterans United ??? Now I am in my irst home thanks to all the hard work and effort they put in to assist me.Mary McPherson
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Overall I'd say that Veterans United has been excellent in serving my needs when it comes to being a homeowner. The entire team that I have worked with for the past two or so years, have been excellent folks that have assisted me with my dream of being a homesteader. The only thing that could use some improvement is the automated call system. I'm the fact that it would be better if the system would connect me with a live Rep more quickly and ask less incessant questions to get to a live Rep. Other than that I do recommend Veterans United to my Veteran family.
I appreciated the professionalism, and the care the team took to make this a smooth transition
The online portal was easy and seamless and Craig and Rain and were our questions as fast as we needed them to, considering they're online and did amazing. Way better than my first experience w Loan Depot. Thanks!!
It was an amazing experience and I was helped with everything along the process
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I went into this trying to do more myself. This team had everything ready and researched for me so there was less I needed to focus on. I knew that if I had a question, I would receive an answer quickly as well.
this team was outstanding, anytime i needed anything or had any question they were there almost instantly with an answer. the 5 years i was in and the 6 i have been out of the Army i have never had a process go so smooth this team is my A Team i will be recommending them to everyone of my friends and family 100%
Amazing service!! David and his whole team made the experience of buying our first home even sweeter. We truly couldn’t be happier! 10/10 would suggest Veterans United to anyone, especially David and his team!
I was helped all the way. They were very kind and helpful. I trust them all the way.
