Josh and Deanna were outstanding from the start! They were with me from pre-approval to closing. They always answered my questions quickly and even after business hours. Josh even sent us gifts for our new home, just by listening on what we enjoyed. I would give him and the team a 20 if I could!
Best team ever!
Jennifer Stewart and her entire staff were extremely courteous and professional throughout my loan process. Anytime I reached out to ask a question, Ms. Stewart or a staff member would respond right away with a detail explanation. Dana Derrick made my experience flawless; she always welcomed my calls (me) with a smile on her face or in her voice. After my experience with this Veterans United team, I would refer my family, friends and strangers to this team for all future home loans. I am so appreciative to have had the opportunity to work with this team of very hard-working individuals. I am truly a happy customer and veteran because of their hard work. Thank you ALL for your service to veterans like me; you make a positive difference!
Just terrible. 40 days to underwrite a solo applicant with No debt and an 800 credit score. Always was told "we need just this last thing to get you approved.." Heard that numerous times. No sense of urgency. Just left everything up in the air until the very last business day.
Response from Veterans United
Marcus,
I’m sorry things didn’t move as quickly as you’d hoped and that timing wasn’t communicated more clearly. I get how stressful this can feel at the eleventh hour for sure. Our Client Advocates are here if you'd like to share additional feedback or have questions. Please reach out to us anytime. We’re always here to learn from your experience and hopefully restore some of the trust we lost, too.
Sincerely,
Kendra, Client Relations
As a first time home buyer, I wish more industry terms were explained to me. I looked terms up to ensure I understood what was happening. I believe the verbiage is so heavily used that it’s second nature. A few times I asked questions and received a prompt response, which was amazing. I was always encouraged to ask questions and was accommodated because of my work schedule. I will definitely work with Veterans United in the future!
The team at Veterans United was more then phenomenal, assisted me every step of the way. Not one question went unanswered and with being a first time home buyer I was uneasy and uncertain but they put my mind at ease with quick responses and aid all the way. Thank you team for all your efforts in aiding me and my small family.
The team was a blast to work with. Always making sure my stuff was taken care of. Always answering my questions and doing what they can to push issues I was having through the system and make it work. Amazing team.
Everyone was outstanding, it was such an easy process. Hats off to you guys!
Veterans United was amazing from beginning to end. Always available to answer phone calls and multiple emails with questions. Very patient and extremely knowledgeable!! Miguel was just terrific and I'd recommend him to anyone!! Thank you for everything you've done for our family!!
Saying this once more because I don't really think I can say it enough - the whole team was amazing! We will forever be grateful for how easy they all made this process.It isn't easy finding and purchasing a house, especially if you are out of state. But every single person on our team went above and beyond.
Veterans United made this whole process really smooth. I would highly recommend them for purchasing your home!
My Home buying experience SHOULD have been a NIGHTMARE!!!
BUT… The Professionals at Veterans United kept me calm and focused on the task at hand and even talked my wife down from her tree!!!My Realtor was inexperienced and I was his VERY FIRST LISTING!!! Doing a VA Loan!!! Purchasing A HUD HOME!!!!! (Needless to say he made some HUGE MISTAKES!!!)Casey Schaedel came in… looked at the situation and made SUCCESS from the IMPOSSIBLE!!!!!
His hard work and determination to make this work is the reason why we are Home Owners!!!!
I will ALWAYS be grateful!!! ♥️👍🏡
Throughout the process from start to end we were kept in the loop. The process and steps were explained. They held our hand just enough.
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Veterans United worked with me and helped me to buy my first home and I’m more than grateful for the time and effort they put in to this to help me and my family move into a home. I would highly recommend them to anyone looking to purchase a home! Kiley Jones, our realtor was with us every step of the way so thank you to Marty, Kala and the entire Veterans United team for all your hard work for making this possible!
Our experience with Veteran's United has been the best and their quality of service as number one. It is evident their commitment to ensure veteran's have the most positive home buying experience is the reason why VU is the number one in satisfaction for the veteran community. I highly recommend VU for any veteran considering a home purchase.
They busted their ass for me and I appreciate it.
This was by far the best company to work with to get approved and into a house. I love everyone we worked with and the way the site is set up so easy to use with everything in one place closed on time and was actually pretty easy process
Rett was outstanding to work with. He was very informative about the entire process from the get-go and was there to answer any questions we had day or night throughout the entire process. He also kept cool and collected in the face of all the concerns raised by both the underwriter and me. Thank you for all those late night and weekend responses Rett! You and your team are the BEST!
