I wrote a more detailed review but I will make it more simple. I won’t use Veterans United again. Communication was not great. There was errors on the final closing details. The biggest reason has nothing to do with the team. Their fee’s are very high comparably. I was given examples at my closing and told by multiple people in the industry not to use them. I had already made an offer on a house and my situation didn’t allow me to change it is the only reason I stuck with them.
Response from Veterans United
David,
Thank you for sharing your comments with us. We realize that fees can vary from lender to lender and is one of the most important factors in your home buying decision, we are sorry you did not feel you get the best deal. While we are thrilled that we were able to assist in closing on your home, it seems it was not without some strain. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
Josh, Madi and team worked really hard to get our loan closed. Besides things out of their control the process was so easy. I really expected this to be much harder, the team did a great job prepping us for underwriting.
From start to finish, my experience was great! I would definitely recommend friends, family and strangers to use veterans United, especially Ross McClanahan and the team if they have the opportunity to do so.
I really am thankful for the great people that made it happen for us. Everyone was nice to us, respectful.
Josh, excellent! Barb, wonderful, and very informative.
Johnathan, wonderful!
My Agent, you couldn't ask for anyone better.
Very helpful, went out of their way to help us.
Thank you!
Josh! I really appreciate you for taking the time to help us .
May God, continue to Bless you all !
Blessings
Bobby and Patricia King
Ma
This was my first home purchase and Justin made it personal for me. I returned from a deployment with a very limited amount of time to find and get into a home in a time when the housing market is extremely unstable. The loan team I worked with ensured that every obstacle was met immediately and got me into my home in 30 days.
Exemplary customer service! I recommend Veterans United to all my family, friends and future home buyers so that they may experience the professionalism, care and family orientation of their team!
It was a pleasure working with the team, they made the process smooth and easy!
Dan and team made this process super simple and quick. Had a lot of reservations about refinancing prior to speaking to Dan but he made me feel comfortable.
This is our second loan with Veterans United. We received outstanding service again. Going with Veterans United again was a great decision, the easiest one we made in this process!
The entire VU team was awesome! The additional assistance provided to get insurance, security, utilities, etc. set up was also outstanding. The fact that VU knew everything about VA loans made the process much easier.
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I really appreciated everyone involved in the home buying process. I will be recommending this team to any veterans that are interested in buying a home!
Sheeeeesh. You folks were super awesome and quick with everything. Minutes for approval and gave me access to everything I needed to buy a house quickly and with absolutely zero knowledge.
