The knowledge of products and how they best serve my needs were what brought me back for a second time. VU did not let me or my family down. Mike, my agent, always had my best interests ahead of “selling” me a product. If it didn’t make sense, he wasn’t in it to press for my signature. From start to finish, he and others along the way (shout out to Samantha in underwriting) demonstrated the highest level of professionalism and commitment while delivering their product in a smooth timely manner. VU understands the mission.
Awesome process. Very easy platform/interface to utilize. The level of urgency to close the deal was on point. Happy, happy, happy.
The team we had was outstanding. We got the best deals and it was all totally personalized, huge for my family and will 10/10 be recommending them to future home owner's.
The professionalism, attention to detail, personal awareness for the client all contributed in my confidence in the stressful process of moving to closing. A honest pleasure working with the whole team.
Amazing!!!! Is the word that comes to mind!!
The whole team worked together, effectively, timely, professionally, and tentatively. highly recommended!!!!
Extremely unlikely to do business with you again, or recommend your services.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback, and I apologize for any frustration this caused.
We aim to provide the best service possible, and it's clear we didn't meet your expectations this time. I'm sorry to hear that your experience with us was disappointing.
Could you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we may learn more about your journey with us? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
Quick, VERY EASY and pain less.
Thank you for your professional and friendly character.
Huge lack of communication!!!
Response from Veterans United
Hi Peter,
I'm sorry to hear about the communication issues you experienced during your loan process. Clear and consistent communication is crucial, and it's disappointing to hear that we fell short in this area.
Can you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
This was my first time using Veterans United and the VA Home Loan process. My loan team was outstanding! They provided me with the information and guidance that was needed during the process. The rates that are available for home loans are much lower than can be obtained by other financial institutions which in the long run saves you money. Jeremy and Taylor are very knowledgeable and made the process very easy and smooth. They were both helpful and informative. I like and or demand to have communication when I am completing a transaction like this, my loan team was Always there to answer any questions that I had, no matter how little. They both took the time to completely answer all of them. On the information portal that is created for each member, it states that the faster you provide the information the faster your loan moves, well it is completely the truth. All people have issues with buying a house, but they made it very easy to deal with them. Yes, there is a lot more information that is needed with a VA Loan, but the process they have makes it really easy with all of the steps. I would highly recommend Jeremy Carver and Taylor Fruits to handle anyone's loan needs. I will contact them both once again when the time comes.
The entire process from preapproval to closing was quick and painless. The team that i dealt with were professional and went above and beyond to make sure that anything that got missed was addressed quickly.My Thanks to Veterans United for their hardwork in getting me into my new home.
Veteran's united made the process of getting a new home loan easy! The loan officer, Niall, was personable, helpful and seemed truly personally invested in us finding and funding our dream home!
Top shelf service....
We were in communication right down to the wire, just a day before closing slightly strees but very happy with the outcome.
Thank you VU
I truly appreciated the timeliness and professionalism of the team working to make all of this happen. It’s a dream come true and im grateful I chose Veterans United.
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We would highly recommend Veterans United to all of ours family and friends that are looking to purchase a home. We want to thank our entire team for working so hard to make our dream come true. Underwriting, has a tough job, but made sure we had everything needed to clear to close. We are very grateful. We could not have asked for a better team.
I've bought three houses, each time has been with veterans united, the first time they made it simple and quick and they out perform themselves the next time, I always dread all the paperwork that comes along with buying a house but they streamline the process for you and make it incredibly easy they keep it organized and can always give you the correct answer if you have any questions. I couldn't be happier with the service they have provided me.
The whole Veterans United team were outstanding. Communication was great and everyone was eager to help was always available to answer any questions we had. We were always in the loop. I would highly recommend Veteran’s United when purchasing a new home.
You will enjoy this potentially stressful endeavor work great ease with Veterans United!! Wish everyone could use this service! Makes me feel like my military service wasn't in vain after all!!Have NO FEAR Veterans Untied is here!
The veterans United Team was great and let us keep a peace of mind throughout the process. We had a few snags with finding a house but you guys helped us through it!
This process was handled well from the very beginning. Thank you!
Veterans United did an excellent job throughout the entire process. VU is very respectful of Veterans and their service to our Country. Devon Casady and CheyAnne Caldwell were extremely helpful. They were extremely professional, courteous, and attentive to all questions and concerns. I look forward to working with VU again down the road.
Very satisfied. I would highly recommend Veterans United
