Super helpful throughout the whole process, answered any and all questions, always reached out to see if I was still excited, noticed me of any upcoming dates or paperwork needed! At the end they even sent me alittle gift basket for my new home!
I was impressed by the enthusiasm Bill and the entire Veterans United brought to their job., a job well done
Tiffany Harding our real estate agent was outstanding thanks for making this a smooth process. Still can't believe we are homeowners what a great feeling. Amy Shufelberger and Matt LaTorre from VU made our house buying stress free by letting us know in real time what was needed and explaining the process whenever we had questions. Very knowledgeable group of people that we worked with everyone worked seamlessly together. I am very proud to have served my country and equally proud to have worked with such a great group of people from Veterans United. Thank you all for making my family's American dream come true.
Eli, and Courtney were phenomenal! They made the whole process seamless. I am truly thankful for patience and professionalism.
Kayla and her team were right on the ball. Very helpful, fast and the best in the business. I would definitely recommend to family and friends.
Communication need improving
Response from Veterans United
Hey Stanley,
Thanks for the honest feedback. Communication is one of those things that can make or break the homebuying experience, and it sounds like we didn’t hit the mark for you. I’m sorry for any confusion or frustration that caused along the way.
If you're open to chatting more, I’d really like to understand what happened so we can improve. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
The online portal was intuitive and made document uploads and progress tracking a breeze. What really stood out, though, was the personal touch: thoughtful gestures, genuine care, and a sense that they truly understood the needs of veterans and their families.I closed on my home ahead of schedule and felt supported every step of the way. I wouldn’t hesitate to recommend Veterans United to anyone looking for a reliable, veteran-focused lender.
I had a great experience with Veterans United! The service was outstanding from start to finish, fast, professional, and smooth. The communication throughout the entire process was excellent, and everyone I worked with was kind, knowledgeable, and helpful. I felt supported and informed every step of the way. Highly recommend to any fellow veterans or military families looking to buy a home
The process is definitely very stressful but they are very organized and help guide you every step of the way.
The entire team was magnificent! They were knowledgeable, efficient, and personable! During every step of the process, they showed love and a willingness to assist my family and myself. I don’t think there is a better team than the Veterans United Home Loan company! Would I recommend them to another person? The answer is a resounding yes! Thank you so much!
Veterans United is a very awesome company my team that worked with kept me informed stayed on top and kept me on track through the whole process.Go team patty and Katie thank you all for everything and all of your help.
The team went well above and beyond expectations and got us over the line! Outstanding service!
The process was smooth and all my questions were answered. Levi was especially especially helpful easing some of my nervous concerns as a first time home buyer!
What can I say—Veterans United made the entire mortgage process incredibly easy and completely stress-free. Something that’s usually overwhelming and full of uncertainty turned out to be straightforward and manageable thanks to their guidance.Not only did they set realistic expectations, but they also clearly explained what to expect at each stage. My entire team was responsive, accessible, and always willing to help—whether by email, phone, or text. I never felt ignored or left in the dark.Each member of the team personally introduced themselves, explained their role, and made it clear how they could support us. From pre-approval all the way to closing, the experience was smooth and professional. I couldn’t be more grateful for how well we were taken care of throughout the entire process.
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My team worked hard to ensure everything went smoothly. Great job!
Very helpful team. Simple guidance to get your documents ready. They gave me good advice to prepare for getting a house. Thank you, Veterans United & team.
Incredible experience with 0 issues. Smooth and plenty of support throughout the process
