Austin was great - it after the handoff Brenda was horrible. She would ask a question that couldn’t be answered with one of the answers she was looking for - so instead of listening to my answer she would just ask the same question again. It was continuously happening during the loan application process. She obviously didn’t know what she was doing and could only repeat the question that she felt would satisfy the underwriters. Even after all was accepted and loan was improved she send a list of utility providers which was wrong and caused me once again to waste several hours on an Easter egg hunt!
Response from Veterans United
Hi Jack,
Thank you for sharing your feedback. I’m glad to hear Austin left such a positive impression, but I’m truly sorry the rest of your experience didn’t feel as smooth. Having to repeat yourself and then spend extra time chasing down incorrect information would be frustrating for anyone, and I regret that you were left feeling this way during the process.
We’d be glad to listen and learn more if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Highly recommended, second to none!!!
Heidi and Zach made the whole experience easy, and even pleasant! They always kept us informed. Great experience all around!
Amazing to work with
It was awesome dealing with Christopher at Veterans United an the complete staff was just wonderful in guiding us through our home buying process, continued assuring us on every step of the process ,
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Was patience, helped, was kind to our needs never gabe up on us, as it was our first time buying a home. Communication was the key and Tyson made it helpful..
Stress free. They kept me well informed and never missed a beat. Mystle really stands out. He positive attitude and willingness to help anytime it was needed was key in this stress free transition.
Great experience and smooth transition!
Everyone there is so amazing and always their to support and answer questions! Extremely smooth process!!
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This was by far the easiest home buy EVER. Working with Ron and Brandon was flawless. I would recommend them to everyone.
From start to finish Vet United was awesome. From working with Kindra to working with Mitch ans Jessica it was all around a great experience. I would highly reccomend other Vets to use Vet United.
Very professional, very responsive, overall a very good experience
