My first time buying and I want to thank everyone especially Josie who helped me through it.. it seemed like it went fast I didn't think I'd be in my home within 30 days but I was everyone was great even down to my realtor Mitch and his wife thank you all so much for giving me this opportunity my husband would be so proud of me for doing this I wish he was here to enjoy it with me, thank you all from the bottom of my heart. Me and the fur babies are adjusting well.
I dealt with Stephanie,Cole and Dez and all 3 were great! I highly recommend Veterans United
Applying for and receiving a home loan approval with Veterans United is a most gratifying experience. I suggest to any veteran who is thinking about buying a home, for your own piece of mind you had better think very strongly about getting onboard with Veterans United.
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Thanks everyone for doing a great job very pleased,again great job.
Kenny Scheer has been of great help! Great communication and exceptional service!
Great work all the way around!!! Thank you!!
Great team. Quick to respond to any questions.
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The home buying process with smoothly. Veterans United has a great team working with me. I was a first time home buyer and the team was there to answer my questions and concerns.
I had a great experience working with the lending team throughout my home buying process. They did an excellent job keeping me informed every step of the way and made what can be a stressful process feel smooth and manageable. Ryan, in particular, stood out—he took the time to ensure I fully understood everything from start to finish, answering questions and providing clarity whenever needed. I truly appreciated the professionalism, communication, and support from the entire team.
Wyatt was very easy to work with and he responded to all of our needs immediately. He made the home buying experience flawless.
There is no bank we would give a higher recommendation for in regards to our veteran home loan process! They are ON TOP of it! They never became frustrated with my daily abundance of questions. They are all courteous and professional and you won't find anyone who works harder to help you! VETERANS UNITED FOR LIFE!
We were asked to furnish documents 4 times. The whole process was abusive. We closed the loan and the next day we paid it off. We will not ever use them again.
Response from Veterans United
Hi Steven,
I’m really sorry to hear how frustrating and exhausting this process felt for you. I can understand how being asked for documents multiple times would make the experience feel stressful, especially during something as important as closing on a home loan. That’s not the kind of experience I want anyone to walk away with.
While there are times additional documentation is needed throughout underwriting, I understand that repeated requests can feel overwhelming and disappointing. I also regret that we left you feeling unsupported enough to pay off the loan immediately after closing.
I’d appreciate the opportunity to learn more about what happened and review your experience further. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
