Very awesome to work with.
Extremely well
Five stars to Craig Brumfield and his team for helping me fulfill a lifelong dream of being a homeowner. Five stars to the team at Lighthouse for helping me get my credit score up to VA qualifications. With their help, my credit score went from around 608 to 691. I would recommend to anyone who has served for this great nation to let Veterans United be their guide to homeownership.
Kyle and his team have assisted us on three purchases and each one has gone right. Each had their own unique quirks, but Kyle and his team knew how to handle them. Cannot say enough Veterans United should be your first and last choice when it comes to home loans.
Lisa Durand was the most hopefully and flexible person I worked with.She helped us project our upfront costs and home buying potential financially.
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Justin and his team did an outstanding Job. They helped with everything and made sure we had great communication with all aspects of our loan.
The whole team was very responsive and made the whole buying experience a lot easier than I thought it was going to be. If I asked a question, it was answered quickly and confidently. I would definitely recommend Veterans United. Thanks to you all!!
Really you need a scale that goes to 15. They did such a wonderful job and made it so easy for me overall. I will recommend all of my friends in the market to Veterans United. Thank you so much for making my journey so easy.
Joseph Clay
The care and understanding of the men and women at Veterans United provided me with an experience that I can only describe as outstanding and very satisfying. As a veteran, it is a good feeling to know that there really is an organization dedicated to helping me and not just talking about it. Excellent, absolutely excellent.
My experience with Veterans United was excellent. Smooth process, great team. I would definitely recommend based on my experience.
Great team I had answered all my questions quick and if they didn’t know the found out for me.
Derek and his team made buying my first home with my VA loan a breeze. They basically walked me through the whole process of pre approval to final purchase. They answered any questions I had no matter if on a weekend or evening. Derek was able to move my closing date up a few days to avoid a severe storm forecasted for our area. I am very pleased with Veterans United. I had heard about them and they were recommended by other veterans on Facebook groups I follow. Highly recommend talking to them first when looking to purchase a home.
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I was really skeptical about how easy and smooth the process with the VA loan would be, but Hunter, Lynnette, and Gavin all did outstanding! I was informed every step of the way and had amazing communication with them. I couldn’t ask for a better crew or company! Thanks again VU and team!
Veterans United made our refinance process incredibly smooth from start to finish. Communication was clear, timely, and professional every step of the way. They took the time to explain everything, answered all our questions, and truly made us feel valued — not just like another loan number. As a Veteran, it’s reassuring to work with a company that genuinely understands and supports military families. I would absolutely recommend Veterans United to any fellow Veteran considering a refinance.
Jaime was outstanding. He responded very fast regardless of the time.
Jimmy Stranz and the team got us in a home in 20ish days. They were very prompt with communication. I would highly recommend Veterans United.
Starting the home buying process from overseas was a challenge! Veterans United's Chris Primmer and team were a pleasure to work with. From the first phone call, Chris answered our questions, responded quickly, and maintained contact with us through every part of the home buying process. Every team member was patient with us and fully explained every document, dollar, and prepared us for the next step. We love our new home and it was all possible with the Veterans United team!
I had a 10/10 experience with Veterans United, especially Ryan Hauser and his team. As a first-time VA homebuyer, I had a lot of questions throughout the process, and they were incredibly patient, responsive, and professional from start to finish.Ryan always took the time to clearly explain each step — from loan options and rate questions to contract details and timelines. I never felt rushed or left in the dark. Whenever something came up, the team responded quickly and made sure I understood what was happening and what to expect next, which really helped reduce the stress that usually comes with buying a home.What stood out most was how organized and supportive they were. The online portal made document uploads easy, and their communication was consistent the entire time. It truly felt like they were looking out for my best interest and wanted to make sure we made informed decisions, not just fast ones.
Nothing but issues!!! Someone dropped the ball and NO ONE would own up to it! Excuses for 10 days; closed late; encountered HUGE expense so we weren’t homeless; had to rearrange delivery of belongings twice from moving company! It was the worst experience of our lives!!!!
Response from Veterans United
Hi David,
I’m really sorry for how stressful and disruptive this was. Closing late, dealing with days of uncertainty, and having to rearrange your move more than once is a lot, and it’s understandable that this felt overwhelming. You also deserved clearer ownership and communication, and I’m sorry that didn’t happen.
If you’re open to it, our Client Advocate team would appreciate the chance to learn more. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
