We are thankful to God for leading us to VA United that operates with honesty, kindness, and professionalism. The entire process was handled with care, and we truly felt supported from beginning to end. We appreciate all their efforts. P.S they gave me a welcome gift package🎁 and t-shirt as one of their gratitude to be a Veterans new Homeowner
Everything went smoothly and I am very happy with my experience and getting approved.
Dont get me wrong I wish my payment was lower but thats not United Veterans fault. As for the buying process and them bring my lender, I couldn't have asked for a smoother or more enjoyable experience.
We are very happy with our experience this time around.
We had no idea what we were doing, but from the first phone call through closing, they were friendly, alert, and always looking out for us. We are so grateful!
Definitely will recommend from a veteran perspective there should be no other choice.
Ross and his team were amazing!! They were very helpful and got us to close early!
Easy process and no BS. The easy to do lists stream lined the entire thing and made each step easy to understand!
Kayla and Dustin were outstanding!
Nick really wants you to succeed in the process and very clearly lays everything out. He is a very charismatic individual, well spoken, and has a lot of confidence in his answers, which leaves you feeling very confident. I didn't at any time feel like I was lost and if I did, a quick call with nick would straighten out any confusion I may have had. He walked me through buying a house without a realtor, which is typically a little more paperwork and time consuming and made it seem easy. Thank you for all the time and effort!!
Veterans United was hands down the easiest home-buying experience I’ve ever had. They matched me with all the right people to get me to home ownership!
Shawnee was awesome and cared about all specs of my situation.
An incredibly smooth experience
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Amazing team.
The professionalism, attention to detail, personal awareness for the client all contributed in my confidence in the stressful process of moving to closing. A honest pleasure working with the whole team.
I can't believe it is finally done! Alex and team hung with us for 5 years as we negotiated with a really difficult landlord who vaciallated back and forth constantly. Thank you Alex and team!
Very easy, quick, seamless home buying process.
I was never told anything, never really spoken to outside of signing documents, the two loan guys, *not the concierge* never spoke to each other and often asked my realtor to relay a message to the other instead of them speaking to each other. Every piece of information I learned or found out was through my realtor or someone she worked with
Response from Veterans United
Hi Robert,
I really appreciate you taking the time to share this, and I’m so sorry that you felt out of the loop during such an important time. You shouldn’t have had to rely on your realtor to be the go-between for your loan team—especially not just to get basic updates or answers. That kind of disconnect creates confusion, frustration, and frankly, it’s not how we want any borrower to experience working with us.
You deserved clear, consistent communication directly from your loan team—not just when paperwork needed signing. It sounds like your realtor worked hard to fill in the gaps, but that responsibility shouldn’t have fallen on them.
I’d really like my advocates to learn more about what happened here so we can make sure your feedback leads to meaningful internal conversations. If you’re open to connecting, you can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, and we’ll make sure your voice is heard.
