Hanna was AMAZING! She was attentive, understanding, and extremely knowledgeable. I could not have done this without her.
The team was wonderful and made this whole ordeal a much less stressful experience. I could not be happier with them or VU
I am 100% satisfied with the my home buying experience. It is nice to feel like your team is working to get you the best savings possible while making sure all my concerns are addressed so I was able to move into the home I dreamed of. Thank you Veterans United.
I have been totally impressed with Veterans United. From day one we were given personal phone numbers to contact them anytime day or evening. They were always helpful and understanding and guided us every step of the way; always sending us emails of our progress. I have had a career closing mortgages and have heard all the horror stories from clients going through the loan process. I will tell anyone if they qualify for a VA loan they will never experience bad service again. Veterans United is the best!
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We will DEFINITELY recommend VU to our friends, family, and coworkers. You guys are doing everything right!
Words can not describe how happy I am with Veterans United. From the very beginning they had my best interest in mind. I can not say thank you enough and I will never work with any one else!
As stated before an all around amazing team that made the process from start to finish as painless as possible. I am truly thankful for everything they’ve done for me and thankful for their dedication to putting veterans in homes and being that little extra push of care when some of us feel a little stuck in the back in the dark. Truly a company veterans past, present, and future can rely and depend on!
Very professional and always in your best interest.
I was impressed at how smooth they made the process. A great team working together and personally want to thank everyone on my home purchase
The whole Veterans United team and the realtor that they teamed me up with were fantastic throughout! The whole process was made super easy and had a fast closing process as well. They also went as far as sending a congratulatory gift for our home and I truly appreciate all the hard work they went through to make this possible for us. 😁
Veterans United provides excellent loan service and Merrie Ellis is the best representative you could ask for.
As a first time home buyer my review may be naive in the ways of home loans, and maybe I set my expectations too high. However, in my opinion the communication was awful. It felt like I had 50 people on my "team" which made it difficult to understand who to ask questions to. Team members would help me for a couple of days and then disappear. It seemed like the team didn't communicate with each other either because they kept asking me the same questions. I told my team I was interested in buy downs and that I wanted to know my options. I was never given those options. My rate was locked in without prior consent. When interest rates dropped no one reached out to me to ask if I'd like to lock in then or wait to see if they went lower. When I told my team that we decided to sell our previous home rather than rent it out they told me it was fine and that we'd have no issues. Only to find out later after our offer had been accepted that we needed to close on the home we were selling
before closing on the home we were buying. Which made things extremely stressful because we had already had an offer accepted on a new home and had to rush selling our home to try to get the closing dates to match. Again this my my first time getting a home loan. Our previous home my husband bought, and it was his loan. I hardly knew anything about the process and was heavily depending on my team for guidance. My team got me the loan, but did the bare minimum to do it. I expected a more personal experience with a team that actually looked out for me, but the only person on my team looking out for me was my realtor.
This company is the best we have ever worked with. They heard I was expecting and sent us a baby gift. We had professional and efficient help with a personal touch. Wouldn’t work with anyone else.
Heidi, Brian, Kimberly and crew are an awesome team. They made the process of buying a home relatively simple. They kept me undated on every step of the way. Always asking if I needed any assistance or had any questions. The whole process was literally painless. Love you guys you were awesome
Absolutely loved my team, they made buying a home simple and a great experience!! I will miss talking with everyone.
I've used VU before, and they were great, but this Vegas team was outstanding. They texted, they called and they kept me informed on what was happening during the entire process. The process was easy and completed at lightning speed.
