Working with Veterans United Home Loans was a wonderful experience.
Veterans United service is outstanding, my mortgage process was smooth from the beginning to the end. Travis and Jens walked me through every step needed to complete the loan. I appreciate you guys 😊
Just love the whole concept of one stop shopping.
The proccess was very quiet. Little to no responses from loan team. I used the realtor veterans united recommended and the realtor did the bare minimum for her job. My loan got pushed back 5 days. I had to keep asking my team whats going on because i wasnt being kept up to date with anything. I will no longer use veterans united for anything. I would not recommend.
Response from Veterans United
Hi Patrick,
We appreciate the chance to hear from you and understand that the communication may not have exceeded expectations. We also appreciate the recent opportunity we had to discuss this situation with you further. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. By providing direct contact information for all of our Loan Coordinators, we go to great lengths to ensure you'll have an easy time reaching out for assistance. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any time you felt in the dark during your process. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
Bravo Zulu also to Gabe Underwood...i'll rate him @ 11... :-)
VA got me into my dream home job well done!
Kendall was thoughtful, patient, and extremely helpful.
We are very pleased that we went with Veterans United for our first home buying experience. The entire team was attentive and willing to work with our schedule. The amount of knowledge and tips that we were given was truly appreciated. We will always recommend Veterans to anyone buying a home.
Sometimes it was very hard to get ahold of anyone over the phone.
Other than that everything was great.
Everyone was very helpful and fast with any questions I had during the process!
Aleah and her team were amazing, words cannot describe how grateful I am for all the support and hard work they put in! Everyone was so quick to respond to any/all questions that I had during the home buying process.Brian, Brandi and Brittany made the process so much easier. Brandi and Brittany both put a lot of hard work and dedication into making sure I had all my documents turned in, and assisting with getting the documents that was required. Which relieved a lot of stressors off my family and I, so thank you both! Brian provided me with all the resources and contact information for the all service providers. Which helped a lot! All in all I would highly recommend Aleah and her team! They make you feel like family. They’re all very knowledgeable, passionate and timely with the services they provide!!! Thank you guys so much!!!!!
Very professional team and great tools to make the closing process easy.
I worked highly recommended veterans United when purchasing a new home!! They helped me every step of the thru all the twists and turns that came up in the process. Always available to answer any questions and resolve any issues!!
Would highly reccomend!!!!!
Veterans United took care of me. I was able to close and still have cash in my pocket. Ching, Ching.
