Our loan person, Brittany was very unorganized, uncommunicative and not very friendly. Home buying is stressful enough without having to pull teeth to figure out the process.
Response from Veterans United
Hi Christina,
We thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
I think that Veteran United is really help veterans in getting their dream homes.
VU was absolutely the right choice for us as first time VA loan users and homebuyers. They were there every step of the way. They were quick and thorough in their responses to our questions, and the team honestly made it feel like a team effort. We had an exceptionally positive experience. Thank you VU.
Tom and the team did a great job and I have already recommended them to a friend
The V. U. team that helped me made the process smooth and easy. They literally handled everything.
On top of my team Casey Tentman was amazing, she has definitely got her ducks in a row😁
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To be able to win a bid on a home, close, and move into it in less than 3 weeks is unbelievable. Veteran’s United helped with so much along the way, especially since I’m a first time home buyer and had a ton of questions. I would absolutely recommend and use Veteran’s United in the future again.
The entire process with Veterans United made the home buying process so much better than it could be for others. I am so thankful.
It's like I was working as a family not as a client always thinking of me and my wife
Response from Veterans United
Hey Colby,
I'm really sorry we let you down somewhere along the way. Our Client Advocates are here to hear you out. Your feedback gives us valuable insight as to how things really went and how we can improve the homebuying experience we deliver moving forward.
We sincerely thank you for letting us serve you just the same.
Wishing you the very best,
Kendra, Client Relations
The whole team worked great with my wife and myself and where able to answer all of the questions we had.
While many sellers are Leary of VA loans, VEterans United made it simple, fast, and reliable. Finishing a week ahead of schedule for closing. GREAT JOB!
Without Veterans United, we would not be first time home owners! We are so overwhelmed with joy to finally be in our forever home! No more moving every 2-3 years because of renting…. this is HOME! I can’t wait to make memories with our family!!! Thank you SO MUCH, Veterans United!
My experience with Veterans United was smooth, efficient and trouble free I would recommend any Veteran to choose them for their home buying needs.
Thank you all for making this overwhelming process a lot more bearable
