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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
468,440 reviews
958 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 468,440 unfiltered reviews

Starting on Page 32 of 15,615. Return to Page 1

5 out of 5 Stars

You did a awesome job always there when I needed something and you guided me along the journey very professional great business personalities from the whole team

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

5 out of 5 Stars

Justin, and his entire team were very helpful through out my home buying process.

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Photo submission from Edward S.

From opening bid to closing in 23 days. That speaks for itself.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars

Aaron and his team handle themselves with the upmost professionalism and did so throughout our home buying process. I am very grateful to have had them on our side

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars

Working with Jennifer and Dana Derek was absolutely amazing and they walked me through every step and helped me get my first house

headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars

Everyone was pleasant and helpful. It was very little stress during the whole process.

headshot image of Brittney Yount

Loan Officer: Brittney Yount

NMLS# 1140314

5 out of 5 Stars
headshot image of Jacob Elliott

Loan Officer: Jacob Elliott

NMLS# 2732463

5 out of 5 Stars

They are the best and very friendly and professional. Thank you Amanda Day and Tom. Champion for everything you all done, I thank you for taking the time with me.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

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5 out of 5 Stars

Experience was very positive, communication is a 10/10. To me that was the most important. I’m very very happy with the process of using my va loan.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

4 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars

Mitchell Huebner and Brittany Baker kept me well informed, were patient with my computer knowledge (which is below average), and were always pleasant tome.

headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Photo submission from Kiley W.

First Home! VU made it possible.

headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars

Nick and his team were outstanding, even though it took longer than expected to close the house, they helped me every step of the way.

headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars

Outstanding support and guidance for a first time home buyer. This team made the process incredibly smooth and straightforward.

headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

4.5 out of 5 Stars
headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

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Experience first-hand why 373,590 homeowners give us a perfect score!

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5 out of 5 Stars

We had an amazing experience with this home buying team! Their communication was outstanding from start to finish, and they always responded quickly whenever we had questions or concerns. Even with several bumps in the road throughout the process, they handled every challenge professionally and worked hard to keep everything moving forward. They made what could have been a stressful experience much easier, and we always felt like we were in good hands. We highly recommend them to anyone looking to buy a home!

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars

Working with Ashley Palmer, Bryan Kay and the rest of the team, was magnificent and I plan to recommend Veterans United to all my vetern friends that you all are the way to go. The way that team help us from start to finish, if I had any questions they were a phone call away, no matter what time of day. I am proud to be part of Veterns United Family. I've told Ashley and Bryan that when that when my daughter and son-inlaw are ready to make that step in home buying I will ask for them personally, but if I they are not available and everyone in this company work like that team then I know they will be in good hands. Thanks 😊 And a personal thanks to Ashley Palmer and Byan Kay, if your ever in the Houston area and need a place to stay you both are more thank welcome!
Darryl and Stacy Mcneely ❤️ 💕

headshot image of Ashley Palmer

Loan Officer: Ashley Palmer

NMLS# 2774419

5 out of 5 Stars
headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Photo submission from Colin M.

Great experience from start to finish. My first time buying a house. My team made it a seamless process.

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

4 out of 5 Stars
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

3 out of 5 Stars

This loan was the second time I used Veterans United. Overall it was ok. I did get to closing in the end. However, sometimes it was difficult for my realtor to get an answer from the loan coordinator. Several emails were sent with no response.

Response from Veterans United

Hi Miranda,

I'm sorry to hear the communication during your loan process didn't meet your expectations. While I'm glad we were able to help you get to the closing table again, I can understand how frustrating it would be when you or your realtor had a hard time getting the answers you needed along the way.

We want every borrower and their agent to feel informed and supported throughout the process, and it's disappointing to hear that wasn't your experience this time around.

If you'd like to share more, I'd be happy to learn more about what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars

Adam and Bailey have been amazing! They've helped me and my wife make it over multiple hurdles, made the process for being a FIRST time home owner very easy and comforting, and made sure I was taking care of. I would recommend this team to my closest friends and family and look forward to continuing on working with them!
Thank you all again!

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

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