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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
463,479 reviews
808 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
Army
Army
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 463,479 unfiltered reviews

Starting on Page 32 of 15,450. Return to Page 1

5 out of 5 Stars

The entire staff had knowledgeable and efficient. It was a pleasure working with them.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

4.5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Photo submission from Sabrina J.

Veterans United Rocks!!!

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
headshot image of Sara Myers

Loan Officer: Sara Myers

NMLS# 2740631

0.5 out of 5 Stars

I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.

Response from Veterans United

Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.

I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.

I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Awesome job!! Highly recommend them.

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars

Daren and his team are amazing! They went above and beyond for our family. From our first purchase to refinancing, they were on top of everything.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars

The team was great they explained everything during the process.

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

0.5 out of 5 Stars

The appraiser was the absolute worst they sent out. They wouldn’t send someone else out since she took almost 3 weeks to get report back and our realtor agent ended up doing her work.
The loan company should have sent another appraiser out immediately.

Response from Veterans United

Hi Robert,
I’m very sorry to hear how frustrating this part of the process was for you. Waiting weeks for an appraisal report while trying to move forward with a home purchase can be incredibly stressful, especially when you felt like communication and follow-through were lacking along the way.

I understand why you were upset by the delays and by feeling like more should have been done to keep things moving. Purchasing a home already comes with enough pressure, and I’m sorry this experience added to it instead of making things easier.

I appreciate you sharing this feedback because situations like this deserve a closer look. I’d like the opportunity to learn more about what happened and review your concerns further with you directly. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Photo submission from Jason S.

So glad to work with Veterans United. You've given us our forever-home.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars

I had an incredibly smooth and easy home buying experience with Veterans United! Joel and his team were absolutely incredible! They were there every step of the way to help and explain everything throughout the process. As a first time home buyer the experience was daunting to say the least and they made it not only enjoyable but educational as well!

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

4 out of 5 Stars
headshot image of Lee Montano

Loan Officer: Lee Montano

NMLS# 165771

5 out of 5 Stars

Aaron Guinn provided the most exceptional home buying experience! The buying process can definitely be a very overwhelming and stressful process. United Veterans has so many options and assistance offered to Veterans in order to ease that process. Aaron made that come to full terms and always, yes, always went above and beyond the call of duty. He is the epitome of customer care, not just service. He was our go to for everything, to include concierge. He knocked out the middle man and made things convenient and effortless. If he didn't have an answer, he not only found it, he made it happen. He saw us through from start to finish without ever missing a step! When things appeared to become frustrating, he eliminated it quickly and efficiently. Aaron didn't just speak words of care, he gave it endlessly. No lies or false promises, he delivered every time, serving with total integrity with the customer needs at the helm. This is what Veterans United does. Nothing but the best for those who served, they serve because we served. If you're looking for a quality stellar experience with the best that is out there, United Veterans is it! Look no further, you won't regret it! Thanks Aaron Guinn and Veterans United!🇺🇲....From two Veterans who proudly served, Jackie and Cliff Dunn.🙂🇺🇲

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

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5 out of 5 Stars
headshot image of Nicholas Starkel

Loan Officer : Nicholas Starkel

NMLS# 2662792

5 out of 5 Stars

From the beginning I was very on edge, but the professional of my team were truly amazing to work with.
Day in and day out they never missed a beat. Every question comment concern they always addressed in a timely manner. I know it's their job but you truly feel that connection that they are going out of their way to get you the best overall experience.
I couldn't have been more happier than I was with my team, such a smooth, simple transaction.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars

Jamie and Chad are awesome, has been great working with them.

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Photo submission from Reginald F.

We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

4 out of 5 Stars
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

4 out of 5 Stars
headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

5 out of 5 Stars

This is my second purchase with Rachel and her team - an absolute pleasure doing business with them again. They are so polite, wonderful to work with and make the whole process easy!

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

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