Connor Brandt and his team are exceptional at what they do. They guide you seamlessly through every phase of this process, and help with things you didn't even know you would need help with. We are very grateful for your help in getting our dream home.
Our loan team was very helpful and efficient. Any questions we had were answered promptly and clearly. They were very responsive, and quick with getting necessary documents to us. They even sent us a sweet new home gift with goodies for us and toys for our pups. They are very professional while also being thoughtful and personable, and clearly go above and beyond for their clients.
Bobby Moss is an outstanding loan coordinator. He is extremely helpful, understanding, and responsive.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Team was awesome! Very great 1st time home buying experience!
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Jeff and Destin were very patient with me and my wife in our decision-making for our new home. I would love to send them praise and say thank you for being so patient and helpful on all Scales.
In a time in history and country where daily news shows only constant turmoil and death seemingly to be near imploding in America, Veterans United and its team member hold that torch of hope lighting the way and helping those that sacrificed so much overseas only to return to face battling for already deserved and earned benefits. VU is the real deal!!God Bless Veterans United!!Semper FiAndrew Westbrook
Communication between team members was weak. Thorough communication with us was nearly non-existent. We would get a short text messages on Fridays just before VU’s office closed making it impossible to ask for clarification. We would send emails asking questions only to get short responses that didn’t address several touch-points in our questions. We would call throughout the week only to be sent to voicemail each time with return calls rarely returned. We would get a quick email or text saying that someone would call us the next day. Sometimes it would be several days later before we finally got some answers. We were pushed off to different people throughout this process, never knowing who to contact for sure. We were told that Jack (Jackson) was our POC, then to only call Nathan, then back to Jack….finally ending with Kayla. Granted this was a difficult loan. We were unaware that my deceased brother was listed on the deed and had to go through a short probate. All in all, the lack of informative communication was excruciatingly lacking. Mind you, we weren’t being helicopter clients, we had legitimate concerns and questions that were left open for a week or more at a time.
Response from Veterans United
Hi Nevada,
Thank you for taking the time to share your experience. I'm sorry the communication throughout your loan process left you feeling frustrated and unsure of who to turn to for answers. Buying a home can be stressful enough, especially when unexpected challenges arise, and you deserved clear, timely communication along the way.
I understand how discouraging it must have been to repeatedly reach out with questions, only to receive limited responses or wait days for clarification. While some loans involve additional complexities, that doesn't make consistent communication any less important. I'm sorry your experience fell short of those expectations.
I'd appreciate the opportunity to learn more about what happened and share your feedback with the appropriate teams. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I'm hopeful we can have a meaningful conversation about your experience.
Sincerely,
Claire S., Client Relations Manager
Luke Thurman did an outstanding job helping us understand all quantitive information for this home loan. We greatly appreciate the time he took taking a few of our unplanned phone calls and patience as we likely asked him the same question he's heard for 1,000,000th time.
Ryan and Desi made me feel so supported throughout this journey. Both are amazing at customer service and deserve to be recognized for all their hard work they put in going above and beyond, particularly given the unique circumstances of my situation, to help me close my loan!I will definitely recommend my fellow veterans to VETERANS UNITED and I look forward to calling Ryan and Desi at VETERANS UNITED for future services!
Eric and his team were amazing. They were thorough and efficient. I really appreciate every member that helped make this home buying process so simple. Thank you
First time home buyer the team they set up made everything easy to understand and was there to answer all my questions
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
Tim and his team took amazing care of us during our home buying process! Thank you!
