The realtors given by Veterans United were both bad communicators: one left the state while I was buying a house and stopped communicating, and the other made schedules and appointments without my knowledge or consent. The final real estate agent, Mrs. Kim Winters was very helpful.My loan coordinator was very helpful, but I did not hear from them for weeks in the beginning until it was close to closing on a house.The most helpful person was Missy, the person that helped me with setting up my utilities, mail and Internet, because she got me connected to people when she checked in.It was a very stressful time buying and selling a house. And unfortunately, I did not feel taken care of, or felt like anything was made easy by working with Veterans United. I will not be moving with Veterans United again.
Response from Veterans United
Hey Keith,
Thank you for sharing your experience. Buying and selling a home at the same time can already feel overwhelming, and I’m sorry the process added more stress instead of making things easier for you. It’s especially disappointing to hear that communication and coordination with the real estate agents left you feeling unsupported during such an important transition.
I do appreciate you recognizing the team members who made a positive impact along the way. I’m glad Kim Winters, your loan coordinator, and Missy were able to provide support when you needed it most. Missy’s follow-up and willingness to help connect you with resources is exactly the kind of care we want every customer to experience consistently throughout the process.
At the same time, I understand why the lack of communication early on and the scheduling concerns with the agents would leave you frustrated and disappointed overall. Your feedback is important, and I’d appreciate the opportunity to learn more about your experience. If you’d like to speak further, you can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
David is absolutely top tire for mortgage lenders. He is very knowledgeable, constant communication and works great with both buyers and agents.
So glad to work with Veterans United. You've given us our forever-home.
Ryan was very helpful and he really dumbed the whole loan process down for me and I’m so grateful for that, b/c this is my first home. I was very nervous initially, but Ryan and Veterans United made me feel confident almost immediately and throughout the whole process. I definitely recommend their services!
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Casey and the team we're awesome! They really connected with me and my family, understood our needs, connected us to the right people, and helped us have a very smooth closing. We are very happy in our new home and we're so glad VU helped make it happen!
We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
The entire team was amazing
Our experience with Veterans United was incredibly seamless from start to finish. They kept us informed every step of the way, answered every question quickly, and made what could have been a stressful process feel organized and manageable. We’re so grateful for how smoothly everything came together during our home buying journey
Very responsive and active team. Treat you with respect and help u every step of the way
I would highly recommend TimTallis and Brenda Kelly. It was a little confusing at first because I didn’t realize that they assigned a “team” to get you through the process. I was probably an annoying customer but they were very patient and helpful. A 10 without question.
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Darren, Brennan and team were amazing! I am not always the easiest person to deal with. But, they never faltered. They stayed calm, and dedicated to making sure that I was informed and assisted with every step. At no point did I ever feel alone. They made sure that I knew we were all on the same team and all had the same goal.
I could not have asked anything more from them.
The Veterans Team including Tori, Julie and Dez have did an awesome job taking care of my family and I during this move.
My son and I got into our new home in time for Halloween!
Veterans United was one stop home loan service.
Every Veterans should utilize this amazing lender.
Yoel, Danielle and there team did an amazing job helping me thru the purchase of our family home. They were thorough, precise and fabulous in their customer service. Lot of people say they had a stressful experience when purchasing there home but Yoel and his team made it easy and fun. Love the service and will 100% other families looking to purchase a home. Thank Yoel and team for making it happen.
