Everyone on the team were very helpful helping me throw the systems.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Kevin and his team were exceptional! This whole process was seamless and professionally handled in lightening speed! Highly highly recommend! Kevin and his team did their magic and helped us get the home of our dreams.
For my first time buying a home, this was a seamless process. I was really impressed how smooth this went. Everyone here was great. Really quick to answer any questions I had and my wife and I are incredibly grateful for this entire team that made it such a smooth and easy process. Thank you, y'all did a great job.
Everything went so smooth from first contact to the closing.
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Honestly amazing people to work with!
Excellent customer services and very prompt!
Thank you Veterans United for taking care of us and making my first time home buyer experience smooth. I appreciate y'all.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Corey was great to work with. He was thorough and straight forward at every turn.
4 months 14 days later I'm Finally done with this nightmare. One unnecessary complication after another. I suspect biased service / treatment throughout the ENTIRE process. Very little useful guidance or assistance from my "team" (except for Melissa she was Awesome and did what she could to help) lackadaisical to no communication combined with days of absolutely no progress. My loan officer was out of the office for weeks on end, well aware of the closing date when he left. Reflecting it appears there was no concern or communication about handing off my file to someone that would be in the office able to give my file the attention it needed. To accept a contractual down payment while questioning rent credits from the same funds and contract is mind blowing no one can make that make sense on their best day. In short if Anyone ask me about this company my words will be "RUN AWAY fast and far as you can. There are better options I'm sure!".
Response from Veterans United
Hi Michael,
I can hear how frustrating and exhausting this process was for you. Waiting more than four months and feeling like you were dealing with one complication after another is not the kind of experience anyone expects when buying a home, and I’m truly sorry it felt this way.
Concerns about communication and progress are especially tough. You should never feel like your file isn’t getting the attention it deserves or that you’re left without clear guidance. I’m also sorry that your loan officer being out of the office added to that stress. There should always be a clear plan to ensure continuity and support, particularly when closing dates are involved.
The confusion around the down payment and rent credits sounds incredibly frustrating. If something didn’t make sense, you deserved a timely and straightforward explanation. I’m also concerned to read that you felt biased treatment at any point. That’s something I take very seriously, and I would want the opportunity to look more closely at what happened.
I do appreciate you recognizing Melissa for stepping in and doing what she could to help. I’ll be sure that feedback is shared.
If you’re willing, I would truly value the chance to review your experience in more detail. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I was not thrilled with some of your underwriter's requirements. However, Dan and Jenny were always awesome to deal with when I got frustrated. Having people like that can make all of the difference when you are constantly supplying paperwork. Dan and Jenny were always upbeat and never too busy to help.
Torri Thomas, who was our loan officer was superb in all aspects of the loan process. She was there 24/7 to answer all of our questions and explain complex language that are typical on these types of documents to layman's terms that can be easily understood even to us common folks. She was very patient and always gave us the heads-up on what to expect next, so there were never any surprises that we did not know about, so we never felt over or heads with all the paperwork that comes with buying a new home. Torri always makes you feel like she has your back and for that we felt very comfortable though the whole process.Kristine Wilder was part of our loan team, and she kept the process moving along by sending reminders of items that needed our attention or by working with the underwriters to make sure our application moved forward without any problems.Veterans United are very lucky and should be proud to have Torri and Kristine on their staff representing them and working with veterans like us to assist us in bettering our lives and our families' lives....Thank you once again Ms. Thomas and Ms. Wilder for all that you do!
Mark and his team are awesome and ensure that everything has been handled in a timely matter
A real smooth transaction from beginning to end when we hit a rough spot Jamie fixed it promptly
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
This is our second time working with the team at veterans United, they did a fantastic job! We love working with them. They are always so helpful, no matter how many questions we had. 10/10!
Buying a house is stressful enough, the VA Home Loan team made it easy for me. They walked me through the process from home insurance to the relator.
