The whole process was very easy and i am very happy
Needed a home for my family and Veterans United got it done fast and painlessly! I’m thankful for these guys!
Amazing experience, and a great taco box for house warming gift
Very helpful, nice people, speed and efficienct
For me its pretty simple Molly and her team is and was the best in helping me secure a loan and walking me through entire process of owning my first home and the real thing,they did it 38 days, that's right 38 days,Vets.,they are awesome 👌 👏 👍
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
I honestly thought house hunting would be stressful but Ryan, Darren, and Bailey made it so easy and fun! 100 out of 10
All parties involved in my 1st home buying experience were phenomenal. Veterans United really went above and beyond to ensure a smooth and seamless process, and saved me more than a few dollars might I add. Everyone stayed transparent and easily accessible from beginning to closing. There was quite a bit of leg work to do on my end, which was expected. The process of buying a home is nothing like renting an apartment. However, the team at Veterans United made it feel just as simple. I appreciate that and the entire team for finally making me a home owner. Thank you.
Special thanks to Amy my agent, Courtney my home buying concierge as well as John and Mason my loan coordinators. Job well done!
In a time in history and country where daily news shows only constant turmoil and death seemingly to be near imploding in America, Veterans United and its team member hold that torch of hope lighting the way and helping those that sacrificed so much overseas only to return to face battling for already deserved and earned benefits. VU is the real deal!!God Bless Veterans United!!Semper FiAndrew Westbrook
Amanda has done two of our
Houses now and we wouldn’t have it any other way. She’s always very detailed through the process and helps you in any kind of way she can!
Nina made this entire process as close to stress-free as buying a home could possibly be. She was always quick to answer questions, go over forms and paperwork, explain the process and numbers - you name it, Nina and her team were there to help. I cannot say enough good things or recommend Nina and Veterans United highly enough!
From beginning to end everything went smoothly and mostly effortlessly. High praises to our real estate agent Sherri.
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My loan officer name was Toby, and he was very professional and caring. He worked with me and ensured that I had all the information to make a smooth transition
I was very pleased with the gift you sent that you included Benji my cat. Bless you all.
Don & Geri Jones
I was very fortunate enough to have worked with Austin Butler and his team during my process. I can’t say enough how professional and patience they all were with me. My case was a little more difficult with doing a remote signing, but they got through it with a breeze. When I do buy another house, god willing I hope there still in business. 10/10 would highly recommend.
Billy was a great guy very on spot, and informative.
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
I found the house and 26 days later we closed! Best people ever.
The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Response from Veterans United
Hi Bryan,
I'm sorry your homebuying experience was filled with so much frustration and uncertainty. I can understand how discouraging it must have been to repeatedly reach out for answers, only to face delays in communication and unexpected concerns so close to closing. You deserved timely responses, clear explanations, and the confidence that your questions were being addressed.
I especially appreciate what you shared about the expectations Veterans have when working with a company dedicated to serving their community. You're right to expect professionalism, accountability, and reliable communication, and I'm sorry your experience left you questioning those commitments. I know that reaching the closing table doesn't erase the stress and frustration you experienced along the way.
I'd appreciate the opportunity to learn more about what happened, particularly regarding the trust requirements and last-minute closing concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Jake is the man. Took the time and explain things to me.
