very informational,very considerate,very instructional
You people couldn't even get my name right I sent you drivers lic gov I'd card and va I'd card and you still managed to louse it up even the check you sent me which was a day late had the wrong name on it if you people worked for me I'd fire the whole bunch
Response from Veterans United
Hey Wayne,
I’m really sorry we got your name wrong—not once, but multiple times. That’s such a basic thing to get right, especially after you sent in multiple forms of ID. I can see how that would feel incredibly careless and disrespectful, and I don’t blame you for being upset.
When mistakes like this happen, especially something as personal as your name, it undermines trust—and I hate that we gave you that kind of experience. The delay with your check just adds to the frustration, and I wish we’d handled things with more accuracy and urgency from the start.
If you're open to it, our Client Advocate team would appreciate the chance to talk with you and review what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please reach out anytime.
VU has made the home buying experience an extremely easy process with help every step of the way and answering every question I have had. I couldn't be more pleased.
Overall this was an exceptional experience! Thank you to the entire team!
This was my first home buying experience and it went so smoothly! I was so anxious getting started, and my VA team were there from beginning to end! Even calling to congratulate me once I had my keys. Made me feel very well taken care of!
Our team, especially Danielle and Rachel (because they are the two that kept pushing, staying on top of OUR loan, was in communication with us, smiled, cried, stressed and laughed all the way until the end!) pulled out the miracle of the year!!
There were soooo many bumps in our road that it felt like you wanted us to give up and come back later with a smoother approach.
But y’all never gave up (truly until the LAST hour ((Adam and I were in our car driving the hour drive the house we were buying and stressing out like no tomorrow)) because y’all were still requesting paperwork for us to sign or send to you) as we arrived in Adrian to sign the closing papers that was allowing like 4 other houses to be bought and sold contingent on our sale. It truly was a very, very stressful process, but thankfully we had y’all on our side and working hard!!
We want to say thank you to all that was involved and continued fighting for and believing in us!! Sometimes that’s all you need is someone to give you a chance to be proud of yourself and show your hard work.
Here’s our only: We would ask you in the next similar situation to get everyone involved earlier than our case. It felt like we could have had a “possible” list. The underwriters may need to see these documents so you have time to find them, versus the last week crunch.
It would allow everyone to stress a little less and give us a little more time to enjoy that we’re buying the house that we never knew that we wanted or could get.
I can’t say thank you enough!!! Much love to you all and go celebrate a job well done!!
Veterans United made the whole process flow seamlessly between the team assigned to me answering any questions/explaining what was being presented/providing timely updates, the educational videos/articles, organized portal on the website, and the fact that it was a one-stop-shop kind of deal from start to finish.
Thank you for your patience and help! You guys were awesome!
Everyone was so kind and helpful. We are truly pleased and so excited about moving in and enjoying our new home.
Between the realtor, title company and veterans united they were playing the blame games and accusing each other to why things wasn’t getting done when they should have been done. And due to this we wasn’t able to do the closing on time. This caused the process go longer than it should have.
Response from Veterans United
Hi Ralph,
I’m really sorry to hear how frustrating the closing process turned out to be. When things start dragging out—and it feels like everyone’s pointing fingers instead of finding solutions—it can leave you feeling stuck and completely worn out. That’s the last thing you should have to deal with during such an important moment.
I hate that the delays and miscommunication between parties pushed your timeline back and added stress to your experience. You deserved a smoother, more unified process, and I truly regret that we didn’t deliver that for you.
If you’re open to talking more about what happened, our Client Advocate team would really appreciate the opportunity to listen and look into it further. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
The loan team made the buying process very easy. The software/app was very easy to use for uploading documents and keeping you organized on what you had to do to keep the process going. We were ready to close a week prior to our deadline. The concierge service with V.U. helped with finding an agent, setting up utilities, and moving services. This was my second time using Veterans United and I would use them again.
everything was great,
