This is my second time going through veterans united to purchase a home, and once again Ali and her team - every last member - made this experience incredibly seamless, transparent, and easy to facilitate. I would happily recommend this team to anyone looking to buy a home time and time again.
Nice work
I had no idea how easy it was to buy a home. As a first time home buyer, I thought the process would be long and tedious but Joe Ferling and his team made it simple. Joe would stay on the phone with me to answer all of my questions and he always stayed positive and cheerful. He kept me in the loop when things were moving forward and let me know what to look out for. Everything is done online, which I truly appreciated. The list of To-Do's was also very helpful. I will always recommend Joe to my friends and family. Thanks for all of the help!
Outstanding customer service and quick and painless. Thanks Micheal jones and the team
Chris and Thomas were extremely helpful, responsive, and professional! The process was far smoother than I expected.
Shawn and Veterans United made the whole process very easy. Every aspect was explained. I’m glad that I used Veterans United!
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Absolutely without a doubt the best mortgage team in the business, there were a few issues with the IRRL on the day before and day of closing and they were able to fix it and not impact the closing at all.
Drew and the team made buying a house super easy and answered all my questions and calls right away.
Communication was very poor towards the end in the beginning great but by the end we had no clue what was going on.
Response from Veterans United
Hey Lillie,
I really appreciate you sharing this. I’m sorry to hear that communication dropped off toward the end of your loan process. I can imagine how confusing and frustrating that must have been, especially after things started off strong.
We know how important it is to feel informed all the way through closing, and your feedback helps us see where we can do better to make sure that happens every time. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Jessica and her team did an exceptional with handling everything to ensure that we close on our closing date and on behalf of the Oliver family WE GREATLY APPRECIATE YOU AND YOUR TEAM time and efforts. Thank you
I’ve had great experiences with my credit union for years but was actually surprised by the one on one experience I’ve had with Veterans United (VU). In my opinion VU far exceeded any experience I’ve had with a financial institution.
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Everyone was very helpful. Highly recommended.
So easy and everyone was amazing!
VU made everything as smooth as possible. I have no regrets whatsoever with using them throughout the home buying process.
Dorian Henderson was excellent to work with. He was very knowledgeable, responsive, and committed to excellence. I highly recommend working with Dorian if you have a choice. He met all my needs and made sure that I was satisfied every step of the process.
First of all being a veteran is the best thing but you could have ever done. Serving your country! Veteran United as fast an efficient will keep you informed all the transactions that you go through. I would recommend them to anybody that's in the home buying process.
It was great working with everyone and they done a fantastic job working with me to get my house from start to finish.and would recommend this team to anyone of my military friends looking for a home though the Va loan.👍👍
Easiest refinance of my life. Awesome percentage. Nichole and team were amazing.
