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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

421,821

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 421,821 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

This was my 4th home purchase, under the least desirable conditions, and my BEST experience because of Veterans United. Nina Paddock is a person you can trust to look out for your interests in one of your biggest investments! Ask for her by name and you will not be disappointed.

headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars
Would Recommend

Veterans United and my care team made the home buying process painless. The team was very responsive and helped walk me through the process as a first time home buyer.

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

4 out of 5 Stars
Would Recommend

It was a little tough getting my paperwork together because I am deployed. But it all worked out! I closed and now have my new home!

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

4.5 out of 5 Stars
Would Recommend

My only recommendation would be to clarify to the buyer what steps are not optional in the to do list. That was the source of my initial confusion (initial vs refinance).

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

10/10 for Robert, Sam, Alex and everyone who helped us realize our home-buying dream. While the process was stressful having never done this before, everyone at VU was ready at the helm to answer all our questions and to provide the necessary guidance. The staff was so helpful and friendly making us feel like they were truly in our corner. I would definitely recommend them to anyone in need of services.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

4.5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

1.5 out of 5 Stars

There were two options we were given. To pay or not to pay. We ended up saying we did not want to pay numerous times and it went to the other option to pay multiple times where we had it rewritten for us not to pay. It was very frustrating and stressful. In the end everything worked out but was told numerous things like we wouldn’t have to pay two months and that was wrong info too.

Response from Veterans United

Hi Vaolele,

I’m really sorry to hear how frustrating this process was for you. Buying a home is stressful enough without having to deal with conflicting information, and I can understand how that would be incredibly frustrating. That’s not the experience we want for our Veterans, and I hate that we missed the mark here.

My team would really like to look into what happened and see how we can learn from your experience. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to talk through your concerns and make sure you have the support you need.

5 out of 5 Stars
Would Recommend

Very good experience being a first time home buyer I'm gonna recommend them to other veterans

headshot image of Kevin Ohlendorf

Loan Officer: Kevin Ohlendorf

NMLS# 2091574

5 out of 5 Stars
Would Recommend
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

5 out of 5 Stars
Would Recommend
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
headshot image of Haley Moore

Loan Officer: Haley Moore

NMLS# 2447892

5 out of 5 Stars
Would Recommend
headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars
Would Recommend
Photo submission from Andrew N.

I would absolutely recommend, have and will continue to pass along Max and his team to fellow Veterans.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

I couldn't have been more satisfied; Veterans United Home Loans is a top-notch company. I would recommend Veteran United without any reservation.

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend
headshot image of Anthony Tewogbade

Loan Officer: Anthony Tewogbade

NMLS# 1860190

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend

As this was my first home buying process, I could not have asked for a smoother process. My team was very quick and easy to work with. If I could rate my experience 12/10 I would in a heart beat.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Shawn Workman

Branch Manager: Shawn Workman

NMLS# 169957

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5 out of 5 Stars
Would Recommend

Veterans united help me buy my first home and they were with me every step of the way. Extremely professional and very helpful. Had all the answers for me and made the process of buying a home as stress free as possible highly recommend working with veterans united.

headshot image of Jacob Henricks

Loan Officer: Jacob Henricks

NMLS# 2605978

5 out of 5 Stars
Would Recommend
headshot image of Brad Quint

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

Great Team and overall experience from start to finish! I will be recommending them to friends in the future.

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend
Photo submission from Andrew M.

The whole process was easier than what I thought it would be. When the loan specialists would ask for something as long as I got it to them in a timely manner it all worked out well! Everyone I dealt with were polite and knew that this was our first time of trying to buy a home and they were patient!!! Absolutely LOVE LOVE LOVE our VU team!!!

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

4.5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Dawn and Monika were true rockstars. I feel so fortunate to have such a great loan team behind me. If it weren’t for them I would not have had such a smooth transition for my loan assumption.

headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

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