Working with Veterans United to purchase my first home was an awesome experience! From one day to the next pre approval was sent out and I was already looking at potential homes. My home buying team was nothing but patient with me when it came to answering all my questions day or night. I would absolutely recommend Veterans United!
Response from Veterans United
Thanks for writing, Alejandro.
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I want you to know our Client Advocates are here even after closing to support you. Please reach out to 1-800-212-5200 or ClientAdvocate@vu.com whenever you need us. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime. We'll help however we can.
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Sincerely,
Kendra, Client Relations
I want to personally give a huge and heartfelt shout out to Doug Pearson. What an awesome guy to work with! Personable, professional, and proficient. What can I say? The entire team was excellent!
As a first time home buyer I think they could have been a little more informative in the buying process. Ex. Things that come with the house such as things the home owners would be responsible for. Inspections ie what I should be looking for, what most people commonly miss so I am not coming into a house already having to make repairs/replace things. Overall it was a learning experience that taught me valuable lessons in the home buying experience and was not as stressful as originally anticipated.
I have a different perspective than most, because I worked for a number of years in Dept. of Veterans Affairs home loan guaranty. I was in underwriting and processed hundreds of VA loans for Veterans. I have taught VA underwriting guidelines to Lenders. Your underwriter made some mistakes. I know no one wants to hear that, but it should serve as a reminder to follow VA guidelines. The Home loan guaranty program is a great opportunity for Veterans to become homeowners. I am available to discuss this if VU wishes.
For the most part we were happy with the service but what we weren't happy with is that when we were handed off to another loan person, they didn't send the right paperwork to my husband's job and waited until just a few days before closing to let us know if this wasn't done we couldn't close. So at the last second we had to hustle and try and figure it out ourselves and I had to fly from across the country to do this and almost ended up wasting my plane ticket and my time because of them not doing things right or communicating.
Veterans United made the stressful homebuying process easy to understand as well as keeping you informed of everything that is happening at all times. It is a great service and would recommend them to anyone.
I've used Veterans United two by two homes, and each time the process was simple, quick, and painless. Also, I love that they work with you to raise your credit score if it happens to be a bit low. Exceptional service!!!
A simplified process for 1st time home buyers making the entire experience seemingly effortless. Our family will definitely return for our next home buying adventure.
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Chris is the absolute reason we stayed w Vet United
We are so grateful for the dedication put forth in helping us secure our new home! Sean went beyond what was required to ensure everything went smoothly. We would recommend Vereran’s United a million times over!
