VU did a great job getting me everything done. They gave me great deals. They worked hard. I'm happy with VU.
VU ultimately did a great job about explaining the loan process and answering any questions I had. I wish they had a chat feature or someway besides phone call and email that is more prompt as there were a few instances where I had double back weeks later due to no response. That said, regardless, the team I worked with was very thorough and made me feel comfortable about any decisions or questions I had! Would recommend to my loved ones and really appreciate my team and all their hard work!
Our Veterans United Team was superior in customer service. Above all, their communication was exceptional; we received immediate responses to our inquiries. They constantly updated us on the status of the buying process and kept us apprised of progress.
Use Veterans United if you want a fast, quality service that only wants to take care of you and get you through the home buying process. Our loan officer, Nathan Bitner took care of us and did a great job communicating with our entire home buying team. He even went the extra mile and got us out of a bottleneck with an external agency, averting a late close and getting us into our house on-time. Thanks to the entire VU team for a pleasant experience!
My husband and I have past experience with home buying. This is the first time I got a whole team. I like the fact that everyone in the team was in the know and if one was not available, someone else answered in a timely manner. I want to say thank you for the thoughtful gifts i recieved when i first applied for the loan and when my offer was accepted. It was a very nice gesture. Overall, very happy with the service and treatment we got. I will definitely continue to use veterans united.
Ryan Stall and his team confirmed my belief that dreams (THE AMERICAN DREAM) do come true. Thank you from the bottom. Please know that you all are greatly appreciated. Keep up the good work.
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
It was really a great experience to have Alen Catic as my Transaction Coordinator. Interacting with him over the phone made me feel at ease and his laughter is genuine and contagious. Thanks so much for your hard work and for bringing my dreams to reality. Thanks to the entire VU family for everything.
Buying a home from another state was less complicated than I thought it would be with this great team on my side
From day one I could call Gwen or Holly at any time and they would answer and help in any way possible. It was incredible it felt like I had a family friend helping us through the whole process. I know if I ever get another house I hope I can work with these two again.
I would recommend to any veteran buying a home. The process was smooth and the team worked and assisted me with any questions that I had. They did a great job.
Veterans United made it very easy for me in the process of buying my first home! Everyone was knowledgable and took a lot of stress off of my shoulders. Would definitely recommend and use them again!! Thank you all for everything, I love my new home!
VU offers competitive rates, but their loan officers seem to miss the mark on open and honest communication. Unfortunately you probably won't know your loan officer is a dud until its too late. If you can find a better offer or even one that is remotely close to VU somewhere else, take it and avoid the VU headaches.
Response from Veterans United
Aaron,
Thank you for sharing this feedback. I want you to know the Client Advocates are available to talk with you one-on-one about your experience. We’re here to listen and take a closer look so we can help make this better however we can. Please reach out anytime and we'll take a closer look to see how we can improve from your experience.
Sincerely,
Kendra, Client Relations
All around great team, knowledgeable on a private party sale. Helped me get all paperwork I needed, and I would use them again.
Daniel Perry and Joe Hooker were very professional and easy to work with. This was our first time financing a home, and these two guys answered a lot of questions from me and were glad to do so. I like the fact that when I called, I always got Joe or Daniel and not some machine. They made it easy for me. Outstanding people.
Response from Veterans United
Gladys,
Thank you for rating your experience. If there's anything you need help with moving forward, please reach out to our Client Advocates. Our door stays open for you after closing as well.
Very best,
Kendra, Client Relations
