Never felt like I had any control in this transaction. You can call and you can email but they only answer when they want to. Every time they told me they had worked something out, the confirmation came in with additional charges or an unacceptable adjustment. You will NEVER talk to anyone who can make and keep a commitment other than to do their best. Got an initial approval for up to $700k so I used the letter to make an offer with earnest money and $132k down = i needed $528k loan and was offered 5.625 with no points. OOPS! No can do G.I.. Your 1.5 million in assets don't count, just your Social Security less alimony so you can't possibly afford anything. So they "worked something out" if I could come up with an additional $34k down to make the loan for $497k. Closing disclosure (without any call or guidance) shows I also forfeited $1k credit because the loan was now below 500k and there were now 2k in points to get the 5.625 rate. At one point the loan was put on hold because "I didn't have sufficient cash to meet closing costs". That day I had $220k in an account available in 24 hours and an IRA with over 800K. I not only would not recommend these folks, I think they should be removed from processing VA loans.
Response from Veterans United
Hey Richard,
I'm sorry to hear how frustrating and disappointing this experience was for you. From your perspective, it sounds like expectations changed multiple times throughout the process, and that left you feeling like you didn't have clear answers or control over what was happening with your loan.
I can understand how upsetting it would be to make decisions based on information you believed was settled, only to later learn that additional funds, costs, or adjustments were needed. It's also concerning to hear that you felt communication was inconsistent and that your questions weren't fully addressed along the way.
While loan qualification and lending requirements can sometimes change as additional documentation is reviewed, you should still feel informed and supported throughout the process. I'm sorry that wasn't your experience.
I'd appreciate the opportunity to learn more about what happened and review the concerns you've shared. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Every member of the team was helpful every step of the way! Closing went smoothly and I was able to immediately get settled because of the teams help navigating the process of getting utilities set up and helping with any other local services needed! It’s been a whirlwind so I apologize for not sending my thanks and appreciation earlier! Also the dogs LOVED the cookies in the care package, thank you so much for thinking of them as well. Second house I’ve bought using y’all’s services and while I never want to move again, I will be using your services if I need a mortgage team in the future. Thank you for everything!!
Phenomenal and personal support. Thank you to everyone for their help!!
Professional, polite, and always there when I had any questions. I would highly recommend using Veterans United.
Working with Veterans United was a fantastic and very simple process I would highly recommend them to any veteran that is looking to buy a home wonderful people to work with and Tommy Purk is a top loan advisor and very knowledgeable. Thank you Veterans United.
Kevin was fantastic and did a great job getting us through the process. He was a real pleasure to work with. 110% recommend.
Couldn’t be happier very responsive and was quickly done
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This is now the second time I’ve used the team and they’re great to work with! Quick and efficient!
I always heard that buying a home could be a long, hard, and scary process. Working with my team at Veterans United, made my first home purchase so much easier than I could have ever imagined. They gave me all the information, and tools I needed to understand the process. They referred me to a realtor in the area in which I was looking, who is very knowledgeable in VA Lending and finding the perfect home for me! From beginning to end they were all courteous and professional, answering my many questions every time I called. I can't think this team enough, Jason Chronr, his assistant LeighAnn, and my realtor Tracie Raffulo. And I thank them all for everything they do for veterans and their families.
10 Stars isn’t enough to say how great the team of Chris, Alexis, Kimberly and our realtor Victoria were doing the entire loan process!! They kept us informed all the way! Home buying is stressful, but this entire team made the process so much easier. I highly recommend this team! Thank you!
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They were so helpful! They walked me through the whole process step by step and answered all of my many questions. Everyone is extremely helpful and on top of things. I don’t know how I would have completed this process with out Veterans United
Blake keep me informed throughout the process.
This was the smoothest and fastest home loan I have experienced. Hassle free and amazing communication the entire loan process! I would highly recommend Ryan and Veterans United!!! Hands down a 10! Thank you for everything! We are so happy!!!
