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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

421,490

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 421,490 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Very grateful to work with a knowledgeable informative team! Very happy with their service they provide to me.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
Would Recommend
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend
headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend
headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

4.5 out of 5 Stars
Would Recommend

It was a pleasure working with Veterans United, the loan team were very transparent and informative. Whenever I got something to sign and i do not understand I would always reached out with questions and they were willing to walk me through. I appreciate you all and will work with you guys again for sure. I will most definitely recommend Veterans United. Thank you for having patience with me!

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
Photo submission from Richard H.

Was by far the easiest thing to buy our home with Veterans United with my VA Loan. They are incredibly efficient and made the entire process so easy. They're great communicators and are the web portal was so easy to use and all of my loan packet was easily accessible. 5/5 stars. They really take care of us veterans!!

headshot image of Zach Debord

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

It was an absolute pleasure to work with this team of professionals. They guided us every step of the way. Looking forward to working with them again in the future.

headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

5 out of 5 Stars
Would Recommend

This team is definitely a team that strives to ensure the clients are being heard and everything is executed in a timely matter. I highly suggest any military personnel to talk with anyone from Veterans United to get their dream home stress free !

headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

5 out of 5 Stars
Would Recommend

Veteran friendly, process is a breeze and super easy through Veterans United. Veterans United is truly dedicated to veterans and are definitely here for our best interest and protect us from any potential "screwjob" organizations out there.

headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

This has been an exciting adventure that started more than 7 years ago. My wife and I started looking on the web for homes and neighborhoods that we might like to live in after we retired. Once we found the area that we liked, we contacted Veterans United Home Loans. We were luck from the start. Once we completed a Veterans United Home Loan Application Matt Istwan and his team responded. They made the dream come true. We not only gained knowledge on home buying techniques but new friends as well. As you well know good and reliable friends are hard to come by. Thanks again to Matt and his awesome team.

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

I must shout out Bridget! Bridget was so responsive, always professional, and very helpful. I appreciated her help so much. My VU team was great and I couldn’t have asked for a better experience. Thank you!

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

4 out of 5 Stars
Would Recommend

My loan team provided excellent service, and I greatly appreciated their attention to detail throughout the process. However, the experience with the reconsideration of value following a low appraisal was disappointing. The process took longer than anticipated, and despite providing thoroughly vetted information and research from real estate professionals, the outcome lacked a clear explanation. This was particularly frustrating given the appraiser's apparent lack of thoroughness, including not walking the property or utilizing appropriate comparable sales in the area.

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

4.5 out of 5 Stars
Would Recommend
headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

Thanks to the whole team! You made a daunting process easy! Also want to thank you for the very thoughtful gift after closing! You all seemed to know exactly what I enjoy! Thanks again!

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

4.5 out of 5 Stars
Would Recommend
Photo submission from Erika B.

First experience buying a home was a challenge for me because of all the documents that was required. I didn't get the first home I put in for because they didn't want me to go into debt trying to pay for it. I was determined to buy a house because I was tired of renting. I closed on my home and my mortgage is less then what I was paying renting. I had a great team that believed and helped me every step of the way.

headshot image of Zachary Nelson

Loan Officer: Zachary Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Kevin was great! He was extremely helpful and kind being that we’re first home buyers.

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

4.5 out of 5 Stars
Would Recommend
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

This was the first time I had the opportunity to buy a house, my friend recommended Veterans United to me and I contacted them in March of 2024. It may seem like it is a long time between contact and closing, however it is not. My wife and I had a few credit issues to take care of and were given a time frame of even qualifying for a house until February 2025. In October I reached out to Veterans United Senior Credit Consultant Michelle Mueller, to let her know where we were on our home buying journey. She let me know that we were almost there in mid-October and ran another check for us on November 1, 2024; to our surprise we were approved to start home shopping. We found a house rather quickly and had everything moving towards close in very short order. In NY it is not uncommon for a closing to take 90 days or more due to all the professionals that must be involved. We closed on January 17, 2025, and moved in the next day. It was not only Veterans United, but our Lord Jesus that opened doors we could not open, and closed doors that needed closed.

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

My hold team reall did a great job. Really loved how the team would answer my question and help me with anything I need.

headshot image of Matthew Thayer

Loan Officer: Matthew Thayer

NMLS# 2185096

4.5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

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5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

Even my realtor was saying how smoothly this sale went. She said she would work with a VA loan recipient any time.

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

My veterans united team was awesome. Kris and Kathy were consistently in communication with me through every process along the way. They were always quick to respond with clear answers to my questions. This is my tenth home purchase and this was by far the best mortgage team I have ever worked with.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
Photo submission from Julio M.

This was the best service, a get it done attitude, and just wonderful people to work with.

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend
headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

We needed an IRRRL and the process was fast, easy, and helpful.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Veterans United is a company that helps a lot of veterans. They will assist you in any way possible. When I first met my agent Zach D. I didn’t know what to expect , however , he was very friendly and supportive. Before I knew it , he had gotten an approved and assisted me with an agent , however , he and his assistant was very helpful throughout the whole process and offered permanent assistance. You can’t expect more. Thank you Zach and your whole team !!!!! God Bless !!!!!

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

More Reviews

See all 421,490 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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