I had Kristine and she was never in the office..they told us we needed 1000 for closing. Went to closing and had to cut another check..they didn't tell me it was going to be 1450 to close not just 1000.
Response from Veterans United
Hi Jody,
I’m really sorry to hear about your experience with closing costs and the communication you received. That’s definitely not the smooth and transparent process we aim to provide, and I can only imagine how frustrating it must have been to encounter that surprise at the closing table.
We’d really like to dig into what happened here and see how we can make this better for you. If you have a moment, please reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can take a closer look.
My Client Advocate team is in the office from 9 a.m. to 5 p.m. CST, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
I just want to point out, Veterans United and the team we worked with was extremely helpful, and I will never forget how well we was treated they honestly seemed to care.
I highly recommend, and I promise if we buy another house I will only use them.
10 out of 10
I am really really happy with there customer service the way they treated us it's amazing thank you so much guys I will definitely recommend everyone to get their home from you😀. Thank you so much 😊 super happy with every thing
I am going to have a awesome sign professionally made for my front yard bragging about how awesome it was to work with Veterans United
Those concerned about the time frames of a VA loan need not to worry. I know experiences may vary, but my entire process; from getting my pre-approval was 35 days. That is including things that were out of Veterans United's control. Otherwise the timeframes could have possibly been even less. Thank you again Chrystal Franks, her team, and Veterans United.
We choose Veterans United with their Agent Mr. Josh Shultz to manage our Veterans Home financial needs since 2007. They have always been very professional and caring. We appreciate VU and Mr. Josh Shultz you will always have our business.
Veterans United really exceeded my expectations. The process from start to finish is thorough and seamless. The team was there to quickly answer my concerns and questions even outside of business hours. VU kept everyone in the loop including both my realtor and the title company which helped us all move the home buying experience along quite quickly. Thankyou for everything and I would recommend again and again to all Veterans.
There were a lot of curveballs thrown our way and my team was able to navigate and guide me through it all. I'm very pleased I went with Veteran's United and will always recommend them!
I just want to personally thank my whole team for getting me through this process and helping me achieve a better life. I will forever be grateful to everyone involved.
Veterans United was a pleasure to deal with for my first time home buying process. I would highly recommend them if you’re in the market to purchase a home.
Great experience! Nothing was complicated! Everything went smoothly and everyone was professional and friendly. Thank you!!!
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My wife and I worked with Veterans United to purchase our first home and really can't say enough good things about it. They are knowledgeable, personable, patient, and incredibly generous with their time. They answered every question and explained every form and every part of the process clearly and thoroughly. Buying a home is challenging, but working with Veterans United made it as painless and straightforward as possible. We highly recommend them!
Great experience with Ali’s team!
Wonderful work from all involved, made me feel secure and walked me through the whole process without any worries. They would keep me updated about the property and anything that would come up.
My experience with United Veterans was wonderful .Their associates were easy to work with through all steps from start to closing on our refinancing of home
