First off I had told everyone that I was closing on the 16th of May and when it came down to it. Our loan coordinator was gone and so was everyone else that we started working with. When they sent Evan in there was all kinds of problems that we should have been told about like weeks prior to closing but you all waited to the very last minute. Then on top of that the cost at closing just kept going up every time I turned around. I was told that you all even over looked the closing date like you all were unaware that we were to close the 16th.
That then took me out of contract with the sellers because I couldn't close until the 19th.You almost made it near to impossible to deal with when we are under contract and we had deadlines it's like you all didn't care about the real estate deadlines we had to meet.In my opinion this is no way to treat veterans and I still think that after all you put me through you all should have paid for our closing costs because you were the ones that screwed up and took me out of contract with the house. Or you all should reimburse us for those closing fees.You also seem to have made a big deal over such a small loan amount and all of that is unacceptable. There should be no need for half of the things I paid for because we put a ton of money down and had such a small loan.This is no way to take care of veterans at all. You all even made us homeless for a few days and that was unacceptable as well. That is also no way to treat your veterans. These veterans served to give you freedom and you make it seem so impossible to accomplish anything and that is like a punishment to the people giving you freedom.I will never recommend using the VA to anyone after what you all put us through.
Response from Veterans United
Hi Jered,
I can’t tell you how sorry I am to read this. What you described isn’t the experience anyone should have when buying a home—especially not a Veteran. Closing delays, last-minute surprises, and being left in limbo without clear communication are frustrating enough, but to hear that it left you temporarily without a home makes it that much more heartbreaking.
You’re right—deadlines in real estate matter, and it’s our responsibility to stay on top of them. It sounds like too many things slipped through the cracks when your team changed over, and that shouldn’t have happened. I also understand your frustration around closing costs, especially when you're putting a significant amount down. I know how much effort goes into getting to the closing table, and it’s incredibly disappointing to hear that we made that harder, not easier.
I want you to know we’re taking this seriously. I'd really appreciate my team to have the opportunity to talk more and make sure your experience is fully reviewed. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available 9 a.m. to 5 p.m. Central, but feel free to reach out anytime.
Most importantly—thank you for your service. I’m truly sorry this is how you were made to feel after everything you’ve given.
It went so quickly and everyone was very professional, calm, and helpful.
Working with Josh and his team of Tony and Billy was such a satisfying experience. Their knowledge of everything was welcomed. It could not have been an easier process. They were always available with our questions and always had the answer for us. We would recommend United Veterans Home Loans to any veteran and family. We are very grateful and blessed to have had them to help us to purchase our new home and start the next journey in our life!!
I was very pleased with the communication and professionalism that Veterans United provided us.
Very streamlined and great communication for all parties. We appreciate the level of care given regarding updates about new rates!
Working with Veterans United has made my home purchasing an amazing experience. I thank the whole team for their support in making my dreams come true.
They made it so easy and I really appreciate everyone who helped me.
You guys at veterans United were able to get me approved and into a house closing and all less than 30 days and it was outstanding cuz I only had three weeks to go out of my house that I was renting you unbelievable what you guys did for me
Honestly I didn’t know what to truly expect buying my first home, but the guidance from my loan officer made it worth committing towards pursing a home.
I came, I saw, I conquered! VU offers exceptional service and makes home buying for first timers a smoother process. They help you every step of the way and would go beyond to make sure you are ok. Thanks to my loan officer Sam Yoo, Ryan Bogeart and everyone that worked with me through out this process. It was a pleasure and an honor.
I am not very computer savvy , and despite this they got me thru the process. Thanks a lot.
Very helpful and timely every step of the process!
It’s been great working with you
Ready to see for yourself?
Experience first-hand why 344,571 homeowners give us a perfect score!
They were very helpful, awesome team
Casey, Angie and the team were awesome in processing my loan. They kept me informed through the entire process and were quick to respond to my phone calls and emails. Also I loved the welcome mat they sent me after the loan was completed.
The reason why I gave VU an 8 instead of a 10 is because of my experience after the handoff to the loan coordinator. There were a few issues/confusion that came up just one to two days before closing which caused frustration and scrambling. The appraiser took two weeks to get us the report back versus the independent inspector took less than 24 hours. I also did not like that some of the requested items were via email and not through the portal on the to-do list. I understand that some may have been due to the uniqueness of the property, but we got the water treated a week before close, and I wasn't asked for the treatment invoice/proof until the day before close. Aside from these issues, the preceding process was smooth and clear. I would use VU again in the future.
My unfiltered response is this. Eric Bals failed miserably. I asked him several times if he had gotten my home owner's insurance to which he failed to respond and it was in my to do list for w while. I also had a few questions to which he failed to email or call back. Luckily for you William stepped in as I was getting ready to walk away from this deal. You almost lost this customer due to Mr Bals.
