Amazing loan team and extraordinarily helpful with everything the whole process
The appraiser dragged his/her feet to the absolute end and then claimed "technical issues" which delayed closing by a day. Not much but with our timeline, we really could have used the day.
Great team to work with. They will work hard for the veteran if the vet does their part. Matt and Deana was great to work with. I do appreciate all the work and time they put into getting my refinance done. Great job guys, A big thank you. Gerald Saucier
My team was quick and timely, answered almost all of my questions immediately. It was a stressful process, being my first house, but my team made it so much easier. I especially appreciated the Home Concierge. If I hadn't know anything about where I was moving his expertise would be especially valuable. I feel like I underutilized his skill set. :D
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From the first call on Saturday night at 8:30 PM just a minute or so after entering info online until closing, This team is the absolute BEST!!!! Huge shout out to Aaron Swanner, Cara Belcher, and everyone who worked on this team. We were totally impressed and super blessed by you ALL!!!. Way to go TEAM! You made our dreams come true. THANK YOU SO MUCH !!!
Kevin and his team have helped my family into a home twice now and I wouldn’t have it any other way. They are the only ones I trust. They are professional and honest. They help answer all my questions and find me the information I need so fast!
I cannot say enough about Veterans United. My team put me in contact with a great realtor and they worked as a team to make sure everything went smoothly for me. I know that a lot was done behind the scenes that I may not understand, and I appreciate Tom and Kyle keeping everything simple, while providing me with the information necessary to make decisions. I'd highly recommend everyone I worked with to close on my home, from Tom and Kyle at Veterans United, to Phyllis, my realtor.
While we had a few bumps near the end, mostly due to our very unique situation, we are so happy that veterans United was able to get us into the home we loved. Would definitely recommend to more people in the future.
I have never been so impressed with a company and my POC, Cara Musick. Not to downgrade anyone, but I've been with USAA for 22 years. Seriously, if you had an opportunity to work with someone who is a professional and a company that makes it so easy to get a loan, even though I have an over 800 credit score, other banks and lending institutions kept making it difficult. Veterans United did the exact opposite.
Overall was a pretty frustrating experience. There were too many people handling our loan. We had to send multiples of documents due to loss or missing between agents. There was a huge lack of communication with agents except Mike. At one point they emailed to ask if we were still interested in moving forward.
I know it’s a long process and can be frustrating, but communication on the process and less hands to pass through would have made it so much better.
Response from Veterans United
Hey Cassandra,
I really appreciate you taking the time to share your experience. I’m sorry to hear that the process felt confusing and that you had to resend documents along the way. That’s not the smooth experience we aim for, and I can understand how frustrating it must have been to deal with so many different team members.
It sounds like better communication and coordination would have made a big difference here, and that’s really helpful feedback for us to hear. I’d love the chance to look into what happened and see if there’s anything we can learn or improve from your loan process. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We are available Monday through Friday, 9 a.m. to 5 p.m. Central Time. If you contact us outside of those hours, we’ll typically respond the next business day.
This is my second home purchase. And Veterans United made the process actually enjoyable. I would recommend to anybody. Thank you for all your help.
Fast, efficient & very easy to work with.
