Easy to work with and wonderful communication. I love the to-do list and the little videos explaining things as I went through the process. As a first time homebuyer it was super helpful.
Our experience was great. Cal Thompson and the whole crew at Veterans United communicated with us at all times. They always let us know when they needed something. They treated us like we were family and our time was valuable and went out of their way to make things happen in order for us to get our home. Lyndsey with Heartland Properties - we couldn't have done it without her hard work and dedication and devotion. She stuck by our side to the end. Her communication with us was awesome. We couldn't be happier and all her team work paid off in the end. The hardest part was saying goodbye to her and Veterans United.
The entire process was fast and efficient from start to finish. Kara and Emmett went above and beyond for us and we will only use Veterans United going forward!
I was pre-approved within hours of starting the application. Everyone was quick to respond to my questions. From start to finish I felt like I was their only customer. Each person I spoke to was very personable and made me feel like I had known them for years. I would highly recommend Veterans United for your home loan needs.
It’s not often that you will see a mortgage lender cold call you out of the blue to get you better rates, when you’re already their client. Veterans United dropped my rate ober a full point when I didn’t even know it could be done. I appreciate their team and the work they have done to not only take care of my loan, but to also make sure I was informed and taken care of the whole way.
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To darn much paperwork.
Casey and Heather are an amazing team!! I would and WILL be recommending Veterans United to any of our military friends. Thanks for making our home dreams come true for the second time! 🥰
Very timely, and great people working with you through the home buying process.
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Kapil & Carrie went above & beyond to ensure we were ready for closing. Highly recommend.
As a first-time homebuyer, I expected a smoother and more transparent process than what I experienced. Unfortunately, communication and organization were lacking throughout my loan process.I strongly prefer email communication, but despite multiple requests, I was almost always met with voicemails instead. This made it harder to keep track of important information. I was sent several versions of the same documents to sign, which was confusing. At one point, I was even asked to re-verify my employment just two days before closing—something I wish I had been warned about much earlier in the process.Even more concerning, I personally caught a $10,000 error in my closing costs just five days before closing. When I brought this up, instead of recognizing it as their mistake, the team initially discussed restructuring my loan to include the additional fees. Only later did they realize it was an error on their end. That kind of oversight is unacceptable, especially when clients are paying fees for document preparation.As a first-time buyer, it would have made a huge difference to have a clear timeline of what documents to expect, when to expect them, and even guidance on things like taking time off work for closing.On a positive note, every interaction I had with staff was friendly and courteous. However, the lack of consistent communication and upfront explanation made what should have been an exciting milestone into a stressful and confusing experience. Veterans United could greatly improve by focusing on clear, timely communication—especially for those navigating the home-buying process for the first time.
If you follow the instructions the process will be easier. The team i had was awesome. I thought homeownership was out of reach but the experience of VU made it happen.
Securing my first mortgage loan with Veterans United was a notably positive experience. The process was smooth and supportive throughout each stage. The team demonstrated exceptional professionalism, guiding me patiently and answering all of my questions with clarity. Their dedication to making the experience as straightforward as possible helped alleviate much of the stress typically associated with buying a home. I felt well-informed and confident in my decisions, thanks to their thorough explanations and consistent communication. Overall, Veterans United made my first home buying process not only manageable but genuinely rewarding.
I was impressed with the step-by-step support throughout the process, as well as the ease of reviewing documents and signing in to the MyVeterans United Portal. Communication is essential, especially for a first-time home buyer like myself.
The whole process was smooth and timely.
Super easy process
