Kapil went up and beyond for us! Thank you so much
Couldn't have went better in any way. All questions were answered quickly and in depth. EVERY team member was outstanding.
I highly recommend Veterans United Home Loans. They extremely helpful and provided guidance through the entire process. I was always updated on each step and what to expect next. Thank you Veterans United.
My home buying team was outstanding since day one. Shawnee helped me with everything I had to ask and consistently responded to emails regardless of time of night. She made the process easy and simple every step of the way. She was a huge help to me and my family during this process.
Well it took awhile but it was worth it thanks
Very nice people to work with.
Chase and his team were amazing through the process! We are greatful for everything they helped us out with!
Joshua Schmidt- was exceptional- walked me through every step, returned my phone calls. He reassured me and explained the process.
Sean and everybody on that team was absolutely fantastic I had a lot of questions a lot of concerns they were supportive they answered me they got to me immediately sometimes two or three of them the best experience I've ever had and I would highly recommend them to anyone especially if the rest of the teams are like that team there great job!
Veterans United is really good at what they do. My experience with them has been nothing but positive.
Made buying our first home so enjoyable! The whole team was great.
Great experience from start to finish. Nick and his team was transparent and kept us informed, ensuring a smooth closing. We’re very grateful for their expertise and highly recommend them to any veterans looking for a reliable team.
I was very impressed, this was not my first home purchase. This was however the smoothest, easiest, most stress free, home buying experience. Matt, and Becca were on their game, keeping me up to date, and informed everyone step of the way. They seemed to anticipate my questions ahead of time.
Yes I would recommend, but be prepared to submit many documents as this company is well organized and knows exactly what they need. The speed of the loan being processed depends on the buyer/veteran supplying all the needed documents' to provide support for the loan application. If you the buyer are as fast getting answers back to veteran's untied as they ask for support this will go fast.
I'm not upset over innocent mistakes. We're human after all and prone to make honest mistakes once in awhile. What I am upset about is the apparent lack of a sense of urgency in correcting that mistake.I thought we'd closed on a home loan using Veterans United on 31 Mar 26. However, because the closing package the mobile notary received had two different sets of wire transfer instructions, and I was given the wrong one the day before closing, the money wire transfer was sent to Veterans United and not the title company where it was supposed to go.Simple correction, right? Wrong. It is now three weeks later (21 April), and even though Veterans United found exactly where that money went, they have not wired it back to us so we can get it to the right wire transfer address. Yes, that's right, they can't simply wire the money directly to the title company, They said I had to do it. Not only that, but yesterday I received an updated closing disclosure statement that raised the amount of closing money to be sent from $29,911.22 to $30,053.72. Yesterday I sent off an email asking Veterans United why and I still haven't heard back.Now all the while I've sent email after email asking Veterans United to track this issue down and all I've gotten, besides them letting me know they found out where the money went, has been something like we'll look into it, the matters been elevated, and a decision has been made to wire the money back to us but it hasn't been done as of this writing.All I can say is, in this day and age of half truths, lies, and deceit, there are very few things you can say with absolute certainty. The one thing I can say with absolute certainty is I wouldn't recommend Veterans United to anyone.
Response from Veterans United
Hey Stephen,
I’m really sorry this situation has dragged on and caused so much frustration. I can understand how something that should have been a straightforward correction, especially involving your funds and closing timeline, would feel even more stressful when it isn’t resolved quickly.
The confusion around the wire instructions and the delay in getting your funds returned is concerning, and I hear your frustration about the lack of urgency and consistent follow-up. You should have clearer communication and more timely updates, especially in a situation like this. I’m also sorry to hear that your recent questions about the updated closing amount haven’t been answered yet.
I’d really like to help get clarity on where things stand and ensure your concerns are being properly addressed. Please reach out to me directly so I can take a closer look at your file and the timeline of events. You can contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United is the real deal. The home we were buying was not with a realtor which was kind of scary. Max and Karin held our hand through it all. It was easier than I ever dreamed.
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I highly recommend Veterans United Home Loans for anyone navigating the home loan process. From start to finish, their team made everything feel straightforward and stress free. They were always available to answer questions, explained each step clearly, and handled the details with professionalism and care. Thanks to their guidance, what could have been an overwhelming experience turned into a smooth and easy journey.
