It went so quickly and everyone was very professional, calm, and helpful.
I was very pleased with the communication and professionalism that Veterans United provided us.
Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.
Very streamlined and great communication for all parties. We appreciate the level of care given regarding updates about new rates!
Working with Veterans United has made my home purchasing an amazing experience. I thank the whole team for their support in making my dreams come true.
They made it so easy and I really appreciate everyone who helped me.
You guys at veterans United were able to get me approved and into a house closing and all less than 30 days and it was outstanding cuz I only had three weeks to go out of my house that I was renting you unbelievable what you guys did for me
Honestly I didn’t know what to truly expect buying my first home, but the guidance from my loan officer made it worth committing towards pursing a home.
As a 68 year old Vet having never using my VA loan benefits before, I was a bit skeptical on what to expect...sure glad Bobby Moss answered the phone when I called in. He made the whole experience worry free & walked us through everything. Bobby & his assistant, Jennica, are true professionals & have the perfect personality & temperament to be working with our Veterans...CONGRATS to team Moss/Gomez!!!
I am not very computer savvy , and despite this they got me thru the process. Thanks a lot.
Very helpful and timely every step of the process!
It’s been great working with you
They were very helpful, awesome team
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The reason why I gave VU an 8 instead of a 10 is because of my experience after the handoff to the loan coordinator. There were a few issues/confusion that came up just one to two days before closing which caused frustration and scrambling. The appraiser took two weeks to get us the report back versus the independent inspector took less than 24 hours. I also did not like that some of the requested items were via email and not through the portal on the to-do list. I understand that some may have been due to the uniqueness of the property, but we got the water treated a week before close, and I wasn't asked for the treatment invoice/proof until the day before close. Aside from these issues, the preceding process was smooth and clear. I would use VU again in the future.
Communication is a very important part of the entire process and I always felt like I was in the know. From updates to where I stood in the loan process, there was always an open channel of communication.
My unfiltered response is this. Eric Bals failed miserably. I asked him several times if he had gotten my home owner's insurance to which he failed to respond and it was in my to do list for w while. I also had a few questions to which he failed to email or call back. Luckily for you William stepped in as I was getting ready to walk away from this deal. You almost lost this customer due to Mr Bals.
We really thought the best way for us to go would be a local bank or credit union. We couldn’t have been more wrong. The process was completely streamlined and effortlessly. I would highly recommend Veterans United to everyone and would definitely use them in the future. Thanks Veterans United for a great job, your team of professionals did an amazing job!!
