This was my second hope purchase with Veterans United and I will never use anyone else. The entire process took about 3-4 weeks and not only did their appraisal came in $10k under the asking price my realtor used it to convince the sellers to drop their request $10k. I’ll never use anyone else and if you’re a veteran you’d be a damn fool to go through anyone else.
Just want to say a huge thank you to everyone at Veterans United and Linnea. Can not wait for the holidays to have my family over for Thanksgiving and Christmas Dinner. Well be having fun next year in the summer with B.B.Qs in the back yard.
We had a great team that made the process easy.
Very streamlined and easy process to purchasing a home
Outstanding professionalism and courteous service.
Fantastic process. Easy document signing and upload ability. Couldn’t be happier with the overall loan process and all the personal assistance.
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Experience first-hand why 364,183 homeowners give us a perfect score!
Great service with great people. Couldn't recommend them more.
Wes and his team were beyond helpful through this whole process! 10/10 I would recommend
Don't hesitate one minute about using V.U. You'll not find a better loan office to deal with.
Great customer service always following up questions and concerns in a timely manner..
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Emily and her team were very professional throughout my home buying process. They truly did set me up for success when buying my first home and I couldn’t thank them enough.
Great service. Very positive experience.
Started well & ended terrible. Expected to walk out of the closing with a check for $17-18K but had to show up with a check for over $11K instead. Not sure what the issues were on your end & don't care to be real honest. I was told we were all good over a week in advance, then told oops -we screwed up please cover our mistake.
Response from Veterans United
Hi Eugene,
I’m really sorry to hear how your closing felt. When you’ve been planning for a certain outcome and are told everything looks good, finding out at the last minute that the numbers changed is incredibly frustrating. I understand why this left such a bad impression, especially when it felt like the expectations you were given didn’t line up with the final figures.
I’d really like our advocates to have the chance to look into what happened and make sure your concerns are fully reviewed. If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically respond the next business day.
Thank you for taking the time to share your experience. I’m here if you’d like to walk through this together.
I'm not easily impressed; I was impressed with VU. I've personally purchased several properties requiring mortgages as well as working with mortgage companies with my real estate clients (I was a realtor) over the years. VU superseded all those companies with their excellent customer service. I would recommend any veteran looking to buy property contact VU. They even have resources in place to help those with the desire to purchase, but aren't quite ready yet, due to credit issues. You can expect to experience a smooth transaction. VU is the best.
Shawn, Cristin, and Alex were an absolute pleasure to work with. Each and every one of them were patient and kind as our family worked through our first home purchase. If given the opportunity, I'd assemble this team in a heartbeat.
Very helpful and professional from start till end.
