Communication is none existent missed out on first time home buyers then the first time we closed got a call 30 minutes prior to closing saying that we couldn’t close because someone didn’t do their job
Response from Veterans United
Hi Milas,
I’m really sorry to hear about your experience. Missing out on a first-time homebuyer benefit and then having your closing delayed at the very last minute would be incredibly frustrating, especially after all the effort it takes to get to that point. I understand how much this would shake your confidence in the process, and I’d like to review your file so we can better understand what went wrong.
If you’re open to talking, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll get back to you the next business day.
they went above and beyond wgat i need great people i would buy from them again very hones
t
Working with Josh and his team of Tony and Billy was such a satisfying experience. Their knowledge of everything was welcomed. It could not have been an easier process. They were always available with our questions and always had the answer for us. We would recommend United Veterans Home Loans to any veteran and family. We are very grateful and blessed to have had them to help us to purchase our new home and start the next journey in our life!!
Ready to see for yourself?
Experience first-hand why 352,904 homeowners give us a perfect score!
Veterans United was very user friendly from start to finish.
Awesome experience
I came, I saw, I conquered! VU offers exceptional service and makes home buying for first timers a smoother process. They help you every step of the way and would go beyond to make sure you are ok. Thanks to my loan officer Sam Yoo, Ryan Bogeart and everyone that worked with me through out this process. It was a pleasure and an honor.
I wanted to say thank you!! Mirza and everyone on the team made the process so easy. The reminders online helped out so much, the videos also were a help. Words can not express how grateful I am to have this as a company that I could use.
Thank you to everyone involved! Love my new home couldn’t do it without everyone as there was no issues & or complaints to come with ! Everything was smooth for my first experience
My loan officer was flexible and patient , worked with me for months to get to closing , they where patient and helped a lot to make this home purchase possible.
Veteran's United has been making purchasing a home easy for the past 20 years! Highly recommend any Veteran's to give them a call and see what they can do for them.
Absolute stellar team with Candy and her gang, they crushed, informative, easy to work with, and had everything ready for us to get the process going.
Casey, Angie and the team were awesome in processing my loan. They kept me informed through the entire process and were quick to respond to my phone calls and emails. Also I loved the welcome mat they sent me after the loan was completed.
Huge thanks to Crystaline and Suzann! They worked seamlessly as a team, making my home purchase smooth and stress-free. Every question was answered quickly, and the process was lightning fast. They kept me informed every step of the way and made sure nothing slipped through the cracks. Excellent teamwork!
