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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

378,700

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 378,700 unfiltered, unedited reviews

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4 out of 5 Stars
Would Recommend
headshot image of Aidan Anderson

Loan Officer: Aidan Anderson

NMLS# 2345277

5 out of 5 Stars
Would Recommend

This was the second house I’ve purchased, but the first with Veterans United. The process was night and day from my first home! Tom Champion and his team are fantastic!! I didn’t have to worry about a thing, they held my hand through it all and streamlined the process making it a fast and smooth home buying experience. I will never not use them again! I highly recommend!

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Buying a home isn't easy. But, it doesn't have to be overwhelming. In fact, it can be quite straightforward, making something that isn't inherently easy, manageable. I think Veterans United, through a combination of their intuitive application and friendly and helpful staff, have a winning formula to navigate any would-be home buyer through this process successfully. This is my third time using them, and I wouldn't go to anyone else.

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Everyone says buying a home is a process, I found it to be an easy one with Veterans United. 100/10 I would buy again with them if I had use for a second home!

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

4 out of 5 Stars
Would Recommend
headshot image of James Wiley

Loan Officer: James Wiley

NMLS# 1956905

5 out of 5 Stars
Would Recommend
Photo submission from Wylee W.

Rob and Aaron were excellent in explaining the whole process and didn't miss a beat. They always kept me in the loop and made my homebuying experience painless. They made my dreams possible when I wasn't sure I was even a candidate with my situation. Awesome company and awesome staff.

headshot image of Rob Dycus

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
headshot image of Isaac Cater

Loan Officer: Isaac Cater

NMLS# 1939320

3 out of 5 Stars
Would Recommend

The experience was a rough one. Occupancy requirements, same job skill set when switching jobs, Full time job requirements when first applying, 2 year part time job history if you apply for the loan working part time, letters of explanation, and alot of other things. This is all too much for disabled veterans or any other veteran, especially those with mental disabilities such as PTSD. This has been a horrible experience. I got through it with a lot of patience and alcohol. Certain rules need to change to make it easier for veterans to have a stress free chance of owning a home. I have already heard stories from other veterans who say they don't wanna go through the VA because of the stress and all the documents you gotta provide. Other loan companies don't want all this information. As long as you can pay the mortgage and the down payment they don't care. I am grateful for the experience because it taught me a lot, but to do it again I don't know if I would be so quick to do it.

Response from Veterans United

Juan, we very much appreciate your feedback and are sorry to hear of the level of stress experienced during your home buying process. There are requirements that need to be met when obtaining a government-backed loan, and that's why VU has focused on helping veterans utilize their benefits through as streamlined a process as possible. As the nation's number 1 VA lender, we provide the VA with feedback like this that we receive from our veterans, so they can also look to improve their requirements. We wish you many happy years in your new home and are here to assist with any questions or additional concerns. On behalf of myself and your loan team, we also thank you for your service.

5 out of 5 Stars
Would Recommend
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend

every one was very helpful and informative this was the first house that we have financed and it was really smooth

headshot image of Tonya Dawson

Senior Loan Officer: Tonya Dawson

NMLS# 704221

5 out of 5 Stars
Laura Y. is Through the Roof!

Our first-time homebuying experience was smoother than a slippery dolphin slicing through the ocean!

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

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5 out of 5 Stars
Would Recommend

Great experience with Veterans United, this was the second time I used them to buy a home

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

4.5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Veterans United is the absolute best Home Loans company out there! The entire process was simply phenomenal! I witnessed first-hand their hard work, dedication, commitment, and their passion to help me get into my home. They went above and beyond the call of duty, in their work ethics and professionalism. Each team member that worked with me, was very courteous and friendly. They were always ready and willing to answer any questions, I had. They were also very thorough and followed through, every step of the process. Veterans United earned a perfect score of *10, in every area of service. (Not only has it been a long time, since I gave a company a perfect *10), it is also rare, when I do so)! P.s. - I also, don't usually take the time to write a review, but this company was so OUTSTANDING, I just couldn't pass up the opportunity!!! Thank you Veterans United for making me a very happy homeowner and for providing me with exceptional Service! 💕👍😁👌🙌

headshot image of Andy Suess

Loan Officer: Andy Suess

NMLS# 2011542

5 out of 5 Stars
Would Recommend

Eric and I are so thankful for the whole team at VU. This was our first home buying experience. Even though there was many bumps due to a lousy selling agent they all went above and beyond for us! Our home is beautiful and the tears we she’s the day we got our keys were happy to tears of joy! Thank you Brett, Liz, Miles, Cliff and Bridget! We are forever grateful to all of you!

headshot image of Brett Blythe

Loan Officer: Brett Blythe

NMLS# 2086133

5 out of 5 Stars
Would Recommend
Photo submission from Tamara H.

Mr. Crites was great, and so was his team. He may not have been able to talk on the phone a lot, but he made sure I was in the loop with text messages and emails. He also called back anytime I left a message or texted him. He was very kind and thoughtful with my needs and made sure I received the best deal on my new home.

headshot image of Brandon Crites

Loan Officer: Brandon Crites

NMLS# 873136

5 out of 5 Stars
Would Recommend

Very friendly and helpful. I would definitely recommend

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Katie Anderson

Loan Officer: Katie Anderson

NMLS# 1588479

5 out of 5 Stars
Would Recommend

I think I've said it all.

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

The entire team was very helpful and responsive. Also thought ani it my kitties and sent them a gift. It was awesome.

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

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5 out of 5 Stars
Would Recommend
headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend

Brian and his team did an amazing job. They were always available when we needed them and were also very friendly.

headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

4.5 out of 5 Stars
Would Recommend
headshot image of Weiwei Doseo

Senior Loan Officer: Weiwei Doseo

NMLS# 1028117

5 out of 5 Stars
Would Recommend
Photo submission from Jose S.

Rob Dycus and his staff were more than helpful and always ready to answer the numerous question that I had. They were so patient and helpful when needing to submit papers. I always felt like they had my best interest at heart. I cannot thank them enough. Made our home a reality.

headshot image of Rob Dycus

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend

As a first time home buyer, I could have not asked for a more dedicated team. The team at VU turned a potentially stressful time in my life, to an experience that I am greateful for and ultimately led to me being able to have a wonderful home. Thank you.

headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

4 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend

This was our first time buying a home and I am very happy we worked with Veterans United. The entire process was very straightforward, the app was easy to use, and the team always kept us up to date and informed. They were very helpful and patient when we had questions.We're especially glad we used thier recommended VUR realtors Jennifer Sanders and Sarah Ferguson. They were able to work with our busy work schuedules and find a home that fit us perfectly.We will definitely be using Veterans United when we purchase our next home!

headshot image of Lane Reddick

Loan Officer: Lane Reddick

NMLS# 1924895

More Reviews

See all 378,700 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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