Excellent communication, very friendly, and professional. Would Highly recommend using Veterans United. Thank you to Kaleb Long and his awesome staff for all their hard work.
This company deserves to be successful
Everyone is professional and treats veterans with respect. Most important; follow-up! My rating is 11 on a scale of 1 to 10. Outstanding everything & everyone. Recommend without reservation!!!
Some of the requests of Underwriting were too late in the process and a little "over the top". This caused us a significant amount of stress regarding the security of our approval. My suggestion would be to inform the buyer of all of Underwriting's needs at the beginning of the process instead of a flurry of last minute requirements towards the end.
This was made a very painless experience.
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I would highly recommend Veteran's United Home Loans to all potential veteran's home buyers. They were very detailed and stayed on schedule throughout the entire process.
Josh was great his calm demeanor was helpful when I was frustrated.
He provided me an awesome service!
We originally started our loan process with Quicken loans. HORRIBLEE EXPERIENCE!!! In the midst of our purchase we switched to Veterans United. Kaleb, Vishal and Joe were AMAZING!! They took over 3 weeks prior to contracted close date and our closing was only delayed 1 week by no fault of theirs. They simply took our information and we also provided all that we could from the start of our original process with Quicken including the appraisal and they took that ball and ran with it. They completely understand the Veterans VA loan process whereas Quicken was shady about it. Their interest rate was also less than Quicken.
I would recommend Kaleb and his team to Everyone! If I ever need another home loan I know who I'm going to call first!!
Veterans United exceeded my expectations. I purchased a home through them and closed on May 19 2016. Chris Brittingham was my Loan Officer with Christi Bittle as the Transaction Coordinator, and they both did an outstanding and awesome job. I could not have had anyone better. They were professional, knowledgeable, honest, trustworthy and caring in walking me through the stress and many challenges of purchasing a home. I had a wonderful outcome. Chris helped me purchase my dream home. He was with me all the way. He returned my calls promptly if I called and didn't get him and he was always able to answer any questions as an expert in his field. He made sure I understood everything that was happening or would be happening, keeping me informed and on track all the way to closing. He cared and it was evident in how he took great care of me and the loan throughout the whole process. I am so grateful and thankful that I had the opportunity to have Chris Brittingham as my Loan Officer. I definitely recommend him and Veterans United. You can not go wrong using Veterans United. Customer Service is excellent! Ask for Chris. He is awesome!!!
We had quite a bit of up and downs getting to closing, but when all was said and done what an experience.
Now, at first I had one realtor who I did not feel was helping me to find a home and I was looking everywhere when the realtor should have sent me listing to look at and also hard to get hold of. If you research on a good and bad agent, was not good so I said was fired and I took upon myself to get a good agent who took the time to show me homes. So communicate with loan officer and make sure your realtor is working for you.
I am very pleased with the way my house loan was handled by Seth Thompson. He is an asset to the
Veterans United. Thank you so very much.
Luke was very professional and quick with the refinance process. I was very satisfied with all of the employees that I interacted with during the refinance process with Veterans United. I would definitely recommend Luke, Caleb, and Rob to anyone who is looking to purchase a new home or refinance their current mortgage.
If Ed Caprio is one of your best, then he needs to be placed at the next level to enable him to show others how customer service and professionalism should be conducted. If everyone else in your organization shows the same level of dedication as Mr. Caprio, then your company is obviously doing many things rights. Good or bad customer service is often an immediate reflection of employee job satisfaction.
Home ownership was something i never thought would be possible for my wife and i until i looked into Veterans United. They helped and guided us through the process from start to finish, and we could not be happier with the home we purchased! Thank you Veterans United for making an impossible dream come true!