Great!
Honestly, the loan officer was not truthful upfront. Even when first contacted the staff became aggressive, and later into the ordeal I surmised he was bamboozling me about interest rate, which I was adamant I didn't want to buy ! I verbalized I was just to buy the home outright with cash, which was met with more salesman tactics. It was round & round of garbage about V.A rates changing everyday & when I spoke with other loan officer I was told the rates were at the rate 5.25 without buying points! But all I got from your agent was locked it in , never mentioning $7000 charge was not in my interest , and I surmised after seeing my bank statement, I felt targeted as if to loan sharking. That loan officer never answered the last e-mail on all my concerns about unfair lending with VU and all my concerns when I saw estimate went from 23, 000 to $29,000 ...fraud.
The whole interaction w my loan officer & VU personnel stressed me out! I really don't have anything positive to say about my experiences with VU and will have my concerns addressed further.
Response from Veterans United
Hey Rosetta,
I’m really sorry to hear how upsetting and stressful this experience felt from start to finish. What you’ve described around communication, pressure, and uncertainty about your loan terms is not how the process should feel, and I can understand why this left you frustrated and concerned.
I’m especially troubled to hear your concerns about how the interest rate and points were presented, along with the increase in your closing costs. Those are important details that should always be clearly explained so you can make informed decisions with confidence. Feeling like you weren’t given straightforward information or that your questions went unanswered is something I take seriously.
I’d really like the opportunity to look more closely at your loan file, including the communication you received and the changes you mentioned, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Everyone was very helpful. We are first time home buyers and they helped us with every step along the way to closing.
I am so glad that I called Veterans United before anybody else to buy a house. I never felt like I was supplying too much paperwork at any time 'til the day I closed on my house. Way flexible. They will make sure you buy a dream house and will give you a maximum pre-approval.
Great teamwork on all fronts, very friendly and nice people to work with.
Hello,I would highly recommend Veterans United.
They have highly professional and friendly service. They made the process simple and straight forward. I had an awesome team who answered all my questions. Zack Kieffer was the individual who started the process of home purchase and he is awesome. God Bless you on your journey.
My whole loan team was awesome, and made the process super easy.
There was a bit of a miscommunication about trying to close early, but that might have been because I didn’t tell all parties involved (I thought they would communicate that amongst themselves).
I highly prefer talking to someone like knows about construction like Lance, super great and knowledge. Same with other staff but he stood out the most.
My experience with Veterans United has been positive from the beginning! When I decided to buy a home (and this is a first for me) I thought the process would be long and tedious, but I was wrong! Everything happened so fast; I was amazed! Living in one state and buying a house in another was crazy (and my friends thought I was crazy. too), but VU pulled it off like magicians! I thank God for the people involved in my home buying process!
My VA lender & her team were great. They explained everything in detail steps along the way.
Mr. Billy Abney and his entire team are exceptional. I highly recommend them.
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My entire team was completely helpful.
Everyone was so pleasant to work with. They asked for documents, I didn't hesitate and got them what they needed. We closed on our home very quickly and easily. All of my questions were answered and they made the process so very easy. Still don't want to buy another home any time soon, but will definitely use Veterans United Home Loans again!
It went perfect!
Shannon was great, never felt pressured, was EXTREMELY knowledgeable and friendly and answered both my wife and my questions. This is the second house that we have bought through VU and would buy our next one through here as well.
