Tony was great he made it happen it was a very short process. When we had questions he was there to answer anytime of the day are night.
Aaron was the best! Always responded in a timely manner and connected with me in a way I felt mattered. He knows how to guide you through, highly recommend!
Amazing team to work with! Would definitely recommend to others!
The ability to communicate is so limited, we were pushed to deadlines with ample time frames.
Response from Veterans United
Hey Trinity,
I’m sorry to hear the communication felt limited and that the process became stressful with rushed deadlines. I can understand how frustrating that would be, especially when it felt like there should have been more time to work through things.
We want our borrowers to feel informed and supported throughout the homebuying process, and I’m sorry this experience didn’t reflect that. I’d appreciate the opportunity to learn more about your experience and look into your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Our experience was great. Cal Thompson and the whole crew at Veterans United communicated with us at all times. They always let us know when they needed something. They treated us like we were family and our time was valuable and went out of their way to make things happen in order for us to get our home. Lyndsey with Heartland Properties - we couldn't have done it without her hard work and dedication and devotion. She stuck by our side to the end. Her communication with us was awesome. We couldn't be happier and all her team work paid off in the end. The hardest part was saying goodbye to her and Veterans United.
Had a wonderful experience working with all involved.
Lisa helped us buy our house, answer all our questions, and helped us refinance! Everything from the beginning has been amazing and not stressful at all!
I feel they made a very difficult and stressful time less stressful by making things seamless and quick. Overall I was very happy
Ready to see for yourself?
Experience first-hand why 378,348 homeowners give us a perfect score!
Very timely, and great people working with you through the home buying process.
The entire team was awesome at facilitating our home purchase. Thank you.
Ready to see for yourself?
Experience first-hand why 378,348 homeowners give us a perfect score!
Nick was great, a little problem with paperwork but he worked every thing out and got us everything we wanted. Thank you
If you follow the instructions the process will be easier. The team i had was awesome. I thought homeownership was out of reach but the experience of VU made it happen.
Great teamwork and very person
We had some financial snafoo's that made things difficult for our agents, but theey are ROCK STARS - endless patience, support and communication!!!! LINDSEY AND ROBERT ARE HIGHLY RECOMMENDED BY US💗💗💗💗💗 THANK U FOR HELPING US LAND OUR DREAM MINI FARM!
Veterans United did an awesome job with refinancing our home.
