This is the second home we've purchased with Veteran's United. We are beyond satisfied with the way both deals worked out. They made things so easy and guided us through each step, letting us know what needed to happen and the timeline for it all. Overall, an amazing experience once again!
I really enjoyed the setup of the website. We were able to get information and send documents with ease. We knew exactly what step we were on and what to expect. The loan team was always there with a quick answer for any and all questions we had.
The app needs ro be optimized for iPad. I have a hard time reading somethings and I use iPad for those things. But even with the iPad the app is still formatted for iPhone.When I ask what else is needed when wanting a complete comprehensive list. I want to know what exactly it is that needs to be completed. Not have some things completed, then asking the loan coordinator, they tell me thats it. Then something comes up. Be more transparent. it's what has made part of the process aggravating. The lack of transparency when completing things things that I thought were it.Some of the requirements that were asked were a bit much expecialky since I couldn't move forward in some cases. Like abour me being a remote worker. That holding things up had me looking at competitor lenders like USAA and Navy Federal. I was about to do juts that if it wasn't for Karlie taking up on that.
Outstanding crew from start to finish. Much appreciated guys.
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Easiest house yet I have bought!
They work as quick as you move and they are very helpful on any questions you have it was smooth. From saying yes to close on my first home we completed the process in 30 days.
Ashley and her team have been excellent for buying and refinancing. They answer questions very quickly and make sure everything is 100% before moving on. Definitely will be using them for any future purchases. I would highly recommend them to anyone.
Great service. Prompt action on any issues or questions.
Brian and Danielle (and the rest of the team that I did not get the pleasure to speak with directly) were so great! The whole process was so easy, and they made sure I understood everything along the way. As a first-time home buyer, I was pretty nervous that it was going to be a difficult and confusing process.
The entire team was super professional and thorough. I felt I essentially had to do zero legwork. This team was extremely trustworthy as well! Which is a big deal when applying for a big loan!
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This was an amazing experience as a first time home buyer!
VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.
the process was fast and painless. my loan officer was the best
This program made my life so much easier and much more stress free. Definitely would recommend to anyone to go through them.
The entire team (Shane, William Sam ad Michael) was great in helping us navigate the loan process with ease!
