Evan & Matt were top-notch, made the process painless, and actually, it wasn't stressful at all. I would recomend these guys and Vetrrans United 100%.John H Richmand
& son JB
Casey, Angie and the team were awesome in processing my loan. They kept me informed through the entire process and were quick to respond to my phone calls and emails. Also I loved the welcome mat they sent me after the loan was completed.
Ashlynn was terrific. Great team.
Fast and smooth, very knowledgeable, seamless process, they keep you updated and will take their time to walk you through any step when needed.
Phenomenal experience all around!
Piece milled the process and it was a bit confusing due to the fact that he would ask for something after he just told me we have everything we need this happened 2 to 3 times. Also someone went on and I was unable to get a hold of them for a week
Response from Veterans United
Hi Tommy,
I’m sorry for how confusing this experience felt. Being told everything is in place, then being asked for additional items multiple times, can make the process feel disorganized and frustrating. I understand why that would be upsetting, especially when you’re trying to move things along.
I’m also sorry to hear you weren’t able to get in touch with anyone for a week. Clear and timely communication is important throughout the loan process, and it’s disappointing to hear that wasn’t your experience.
I’d appreciate the opportunity to learn more and make sure your feedback is fully heard. If you’re open to it, our Client Advocate team would be glad to connect with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for sharing this. Feedback like yours helps us identify where we need to do better.
Sincerely,
Claire S., Client Relations Manager
Scott and Jenifer worked tirelessly to ensure the best customer service that I’ve experienced in my life. VeteransUnited is a great organization in the team members are first rate. An outstanding team.
Veteran unit was the best I gave them a 10 and a very good rating. They did a very good job for me and the people were very excellent.
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!
I wish my phone questions over text and message could have been answered. Yes, the questions may have been trivial, but I had questions.
Very professional and they take you through the process step by step so you don't get lost or forget anything
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Joe C and Amy were absolutely the best. Very informative and patient. Awesome experience.
Glenn & his team at veterans united were helpful, knowledgeable, & great to work with!
Veterans United did an outstanding job making sure I had every document I needed and clearly explaining each step of the process. I want to give a special shoutout to Courtney, she worked tirelessly behind the scenes, double‑checking numbers and ensuring everything was accurate. The entire team was professional, attentive, and truly caring throughout the experience. I would recommend them again and again. Thank you for the support, the guidance, and the generosity you provided.
John points you in the right direction even from getting your credit score in better standings by referring me to Patty inside VU. At VU you will find that professional services with qualified people who will work in your best interest. They care about seeing you succeed. They are equipped with all the tools to see the job done right and thru to completion. John along with Ashton on the lending side were focused, caring , straight forward, and initiate the confidence you will need to help carry all the way to closing.
