My loan team was super helpful and always kept me well informed. I could not have been happier with my experience!! Thank you!!!!!
As a repeat customer this experience was just as excellent as it was the first time. I will no doubt use Veteran’s United again in the future. Thanks for all your expertise and great customer service.
I would also like to commend Ashley Clausen, she was instrumental in the success of my VA refinance and she was outstanding to work with!
You will be well served to do business with Veterans United. They know what they are doing.
Outstanding service for the ones who served. Great rates, too. I would recommend that ALL veterans use Veterans United for their home buying process.
This whole experience was stress free. So smooth seriously.
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I felt communication was very bad at the end up the information gathering process. There were lots of neccessary documents that were needed and once procured needed revision or to be sent in a certain way costing time. Also steps in the process were not communicated properly. For example having to go throught Equifax for an expired debt should have been made clear in the beginning. When physical labor or phone calls could have handled and issue quickly it should have been done instead of relying on emails and faxes. This brought major stress to all parties. Please try to communicate these things better in the future.
Response from Veterans United
Thank you for this feedback Connie. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support. We understand how the home buying process can get stressful, especially for the first time. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team.
Bryan Kay was also great throughout the process. He kept in touch with me through calls and texts, and made sure that I had all of my paperwork taken care of. Thank you Bryan!
Thank you for the AMAZING work. Mason was a huge help and together with Josie, they were an amazing team. Thank you!!!!
