I might recommend veterans united if I knew more. I have purchased several homes in my lifetime, but I have never, ever been drug through the ringer proving anything and everything about my life, my service, my finances, and producing documents to prove everything. I might have achieved a bit of a lower interest rate on my loan, but I had to pay $129.00 to dig up documents from the V.A. to produce proof of my service. I am 75 years old with an excellent credit rating, but I felt like I was a second rate citizen with serious problems in my past. I am told all these requirements were due to the V.A. If so, I feel sorry for our veterans who have to travel the same path. I will never attempt another V.A. Loan, and I would not recommend it to any one else. If Veterans United were not at fault, then I can give them a thumbs up for their efforts. Anyway, I feel abused by the process.
Response from Veterans United
Hi Gary,
Thank you for your service and for sharing your experience so openly. I’m truly sorry to hear how discouraging the process felt for you. Having to track down so many documents and feeling like you were being questioned at every turn would be exhausting for anyone, and I regret that it left you feeling disrespected instead of supported.
Even though some requirements do come from the VA itself, I know that doesn’t lessen the frustration of going through it all. Veterans deserve to feel valued and respected throughout the homebuying journey, and I’m sorry that wasn’t the case here.
My team would appreciate the opportunity to listen if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Jimmy, Sarah, and Maja were great to work with. They are always available to answer any questions. They really made my first home buying experience very easy. Thanks and again.
I had a team that helped me through every part of home purchasing. They kept me on top of things & were very pleasant.all in all a great experience!
Smooth process-! Recommend highly! Thank you for the opportunity of owning a home!
Everyone on the team were knowledgeable and efficient. I was always treated with care and received quick responses to questions. Thank you
Tim and his team at veterans united were extremely professional and always responded to any questions and concerns I had for them during our home loan process.
Our team was amazing and so helpful we would recommend them to anyone we have told everyone about our team we love them
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They were very quick and fast, as well as efficient. Levi, Matt, and Kimberly were wonderful to work with! I would get frequent updates on where I’m at with the loan and what is needed to proceed. They really made the process so smooth and less stressful. Will definitely be buying another house with them when I need it.
Service was exceptional, every question was answered quickly.
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
Justin Menard my loan officer was above excellence. He was always available, on top of things, knowledgeable and very supportive. He treated me not only as a customer but as a friend and a brother. Absolute great experience with him. Other aspects outside of him such as realtor dropping the ball on issues was another story and that relationship which I discussed with Justin feel very short of being satisfactory. VETERANS UNITED AND JUSTIN were 110 percent to include all members of Justin's team. Thank you Justin and veterans united.
