They went over the top with service and performance. Excellent results due to their experience with veterans loans.
Everything from start to finish was very easy and understandable. Veterans United has been the easiest company to use.
I don't believe veterans united has any veterans best interest in mind. I think you have start data mining your clients future data. I think this is fraudulent behavior. Trying to get people to sign away right to future personal information. I will refinance my loan through another company soon because of this type of business practice along with informing veterans to be very wary of doing business with you. Douglas K Bryan
Response from Veterans United
Hey Douglas,
I’m really sorry to hear that you feel this way about your experience with Veterans United. I understand how serious concerns about personal information and trust can be, and I appreciate you sharing your perspective.
Veterans United takes protecting our clients’ information very seriously. We do not sell or use personal data beyond what’s needed to serve our borrowers and meet federal lending requirements. Still, I understand how important it is to feel confident in who you choose to work with, and I’d like the chance to talk through your concerns directly.
Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and would really appreciate the opportunity to hear more about your experience.
Had an awesome team and wouldn't have had it any other way. Way less stressful than anticipated and kept me informed the whole way. Thanks again Andy and Brandon!
Phenomenal
The underwriting process was by far the worst I've dealt with in buying multiple homes over the last 30 years. There was a date given for signining title but even days after the designated date I was getting "to do" lists to resend things, to include information that I had previously sent in, delaying signing multiple times and without any information or notification on when would actually finally occur, which directly affected my planned final military household goods delivery (had to change dates once), utility turnover, which we paid for utilities for over a week prior to turning over the house, and departure from rental home we were in (which required a 60 day notice).
I'd just like to thank Daniel and Lauren, our dream team, because they went above and beyond for us to make sure we got into our dream home. Any question I had no matter how crazy it may have been they were always there to answer them. Thank you Daniel Heggarty and Lauren Pusateri from the bottom of my heart for putting me and my family into our home.
This is such a great person and outstanding leader in my opinion!
Veterans United! You guys, Rachel and the team was outstanding! Started this process weeks away from coming back to America from a year long deployment and because of you guys not only a plan but a goal I set before leaving on my deployment was accomplished and me and the family can't thank you guys enough! Hopefully it's not the last time you guys hear from me. However, you guys have my word for recommendations! Hoah!!! Go green 💚
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For all veterans needing help,v/u is THE place to go..teams of respectful loving caring very knowledgeable people to get you what you want ! Listen to them and they will make it happen for you.my wife and myself are very glad they helped us! All our blessings upon them all.thank you.cordially REV.RONALD AND CAROL COOK! p.s.going to miss you all!!!
Unnecessary personal questions regarding owned property.
My family and I are forever thankful that we lucked up and got Andy as our loan officer! He was by far the best representative of a company I've had the pleasure to work with and this was a blessing since we are first time buyers. Thank you for what you do Andy and Veterans United!
The online platform made life so much easier and kept me organized during the process. The loan team were my personal cheerleaders through the process, especially when things were stressful or didnt go as expected.
