VU should not be associated with the VA!These people move with a purpose! Within 2 months of starting pre-approval we closed on our home! Everything is laid out in front of you, with explanation, of what you'll need to be a homeowner. Once you're going the boxes check off fast! The hardest part was finding a home. I'll 100% use VU again
Great Experience!
If your in the market for a home Veterans United is where you want to be, the hard work and dedication that they provided me made it such an easy process. I would recommend them to any veteran in search of their dream home
My veterans homebuying experience was great!
I highly recommend veterans united.
Always there to answer questions you may have.
Thank you very much!
Mike was prompt, professional, and courteous. He kept the ball rolling and the process was completed in the time frame promised. There were absolutely no surprises at settlement. An excellent job!
Awesome experience throughout the entire loan process!
I would like to thank Veterans United for outstanding service. It was nice to have someone supporting my best interest.
Veterans United was great during my homebuying experience from beginning to end. I would highly recommend any Veteran to purchase home with them.
It was a really nice and supportive experience. I was actually really surprised with how fast the process went. It was not as stressful as I thought it would be.
I cannot thank you enough.
The process was not efficient, the electronic document system kept losing my information and I would have to fill it out again or re-upload, and it seemed like the loan team assigned to me waited until the last minute to start wrapping up my loan to close. Halfway through the process of closing my loan I regretted the decision of going with my choice. My loan felt like it was being put off to the last minute, and in fact it came down to the last minute. Every new closing document I received after the initial closing document, the cost due at closing increased by a substantial amount of money (thousands of dollars). When looking for my loan I went to Veterans United home page and did an inquire for a loan, I was assigned a team in Missouri. Come to find out there was a local Georgia Veterans United team that would have been a lot easier to work with, a simple radius search from a zip code in the Veterans United home page would have provided me with a team that was closer. The Veterans United teams need to work on not putting things off to the last minute, I provided a 24 hour turn around at most on all to-do-items yet they sat in the document box unreviewed for a week or more sometimes. Maybe this has to do with the lack of employees and having to many loans trying to be process at one time because of the hot market. If a timeline cannot be meet due to the amount work, then that needs to be communicated early and 30 day promises should not be made. If you need more time, it is as simple as communicating that early in the process so things can be adjusted, waiting to the last minute to communicate that the loan might not close puts people out on the street without a house.
Response from Veterans United
Thank you for sharing openly and honestly with us, Brett. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. We understand that preparing you for settlement is part of our commitment to excellent service. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
I felt that I was being taken care of any questions I had they answer them broke it down so I can’t comprehend what they are talking about I really appreciate that I feel secure working with Ashley Brown and her team
I'm a vet but didn't qualify for a VA loan because we were buying a second home. So if you're a vet like me I'd just go direct to a lender.
Veterans United and my loan team did awesome in helping me purchase my first home. They made sure to let me know about documents and anything I needed in a timely manner. They made my first home buying process very easy and smooth. Thank you VU and my loan team for all of your help in getting my first ever home.
I've heard nothing but good praises for VU and have a hard time believing the negative banter throughout reviews.
We had an amazing experience with our loan process and even with the bumps in the road they made sure we were taken care of and felt comfortable. We recommended Veterans United to everyone we know and look forward to continuing our home loan journey.
The fastest and easiest way I have ever got pre-approved, found a house and closed. It was painless. Thanks Veterans United Home Loans!!!!
