Once again great process. We had a little lapse in communication for about two weeks but once everyone got back in line it was a smooth process. Thanks again team
Once again Felecia, Jennifer, and her team were phenomenal! This was my second VA loan with Veterans United (VU) and they were able to secure a good rate. They were attentive, timely and processed my application quickly. The ease of signing documents through the app was very helpful and allowed me to connect and respond from anywhere. I appreciated the reminders and concierge support to ensure I didn’t miss important timelines. They were thorough and explained anything I was confused about in great detail. The level of customer service from all of the departments I connected with was excellent. I would recommend anyone to work with VU or just give them a call to hear what they offer when considering buying a home…you’ll be SOLD!!
We just wanted to say thank you to our loan officer, Angie Sanders and her team. As first-time homeowners, we were scared, nervous and apprehensive about the home buying process. Angie and her team were always just a phone call or email away to help with any concerns and/or questions we had, no matter how minor. We are so appreciative of all her help and direction.
My realtors did not communicate with my loan team, so the agreed upon repairs fund never came to me, also my loan team never communicated with me as to what to do with excess funds at close and they opted to pay down the interest rate vice the loan amount which anyone would tell you makes more financial sense. Over all, the concierge team did great, made the realtors job a walk in the park and the still fumbled it, my overall loan manager went on vacation and didn’t leave someone in charge. I can say that I recommend them nor that I will use veterans united again for any future purchases.
Response from Veterans United
Hi Derek,
I’m really sorry to hear about the breakdown in communication you experienced during your homebuying process. It’s clear how frustrating it must have been to have agreed-upon repairs and closing funds handled in ways you didn’t expect, especially without clear guidance from the team. I also understand how the timing of your loan manager’s absence added to your disappointment.
I’m glad to hear you had a good experience with our concierge team, but I know that doesn’t make up for the issues you’ve described. I’d like my team to have the chance to review your file so we can better understand what happened and see if there’s anything we can do to make this right. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside of those hours, we’ll get back to you the next business day.
I love you guys, I gained family! Although the process, I felt the genuine concern for my well being and mental health. I appreciate the work and effort you guys put forth for me!
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
Veterans United is a great mortgage company. Their rates are fair and I feel the process is transparent.
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The entire team was very helpful and a delight to work with.
I would like to say thank you very much for all your time, patience and kindness throughout my home buying process. You and your team were awesome, very informative and a pleasure to work with.
From day one, they kept me on top of the purchase process. And explained the process as it progressed, very happy with all who were involved.
Veterans United made the home buying process go smoothly for us during a busy and stressful Summer. Molly, Danielle and team went above and beyond in their customer service, sending our kids a package for our summer vacation which made them feel included and extra special. We would 100% recommend using them for any Veteran who is looking to buy a house.
