They were ahead of the game through the whole process.
Josie and her team were great! I’m a first-time buyer and the process was pretty smooth. They were communicative, quick to answer my questions and helped keep me at ease during a mildly stressful experience. The to-do list is an awesome feature! I was a little overwhelmed by how many people I was interacting with and unsure of who to contact for what at first. I maybe would have preferred a single contact, but more people also means more helping hands!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Steve was absolutely amazing and a pleasure to work with! Easily would recommend him and veterans united to friends and family for future home loans.
Working with Aaron was an amazing experience from start to finish. He made the entire home loan process feel simple and stress free. His communication was always clear and timely, which gave me a lot of confidence every step of the way. Aaron was easy to work with, knowledgeable, and truly had my best interests in mind. I would absolutely recommend him to anyone looking for a reliable and professional lender.
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EXCELLENT SERVICE
You and your team where and are excellent people at what you do for Veterans and their family. Thanks so much for how and what you all did for me and my wife. God bless and looking forward to the next steps ahead.
Daren and his team made an unbelievably stressful act seem more like a brisk walk in the park with them cheering you on throughout the process.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Veterans united have a dream team everyone was awesome!!!!
I was very pleased with the entire team, I was a pain , but you never would have known. They were polite and professional until the end
Thanks .
Great to work with. They go out of the way to explain the process every step of the way. Always there to answer our questions. Very professional.
They are with you every step of the way and are willing to go above and beyond to ensure a smooth process. Spencer and his team are amazing.
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Derek and his team was awesome from start to finish.
David, Eli and Team were fantastic, responsive and thorough. I appreciate all of their help and guidance through the process.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
This was my first home purchase and it was a VERY smooth process. I didn't think it would be this easy to get a house...but here we are. Matt Lucas and Kelsey Jasenowski were excellent at communicating during the whole process. 100000% recommend.
