Veteran's United helped me in every step of the way, to helping build my credit, pre-approval, to closing. I cannot be more grateful than I am feeling right now, so thank you!!
Highly recommend! Unbelievable how smooth and quickly everything was accomplished with unbeatable customer service.
too be honest it was difficult with changing loan officers and tgen both my loan officer and my loan coordinatorbwent on vacay in thr same critical week, jist lack of communication overall was very poor
Response from Veterans United
Hi Nicole,
I’m sorry to hear how difficult your experience was with the changes to your loan team and the timing of their absences during such an important week. I understand how that, combined with poor communication, would make the process far more stressful than it should have been. That’s not the experience we want for our borrowers.
I’d like the opportunity to review your file so we can better understand what happened and address your concerns. Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll respond the next business day if you contact us outside those hours.
We just wanted to say thank you to our loan officer, Angie Sanders and her team. As first-time homeowners, we were scared, nervous and apprehensive about the home buying process. Angie and her team were always just a phone call or email away to help with any concerns and/or questions we had, no matter how minor. We are so appreciative of all her help and direction.
Excellent easy and pretty quick
We appreciate the ability to buy a house without the stress of worrying about a down payment and mortgage insurance. Our loan officer and everyone we coordinated with was always friendly and helpful. Having access to the app made things super smooth and efficient too!
Veterans United made my process of me purchasing my first home easy, and low stress, for that I am grateful.
They made the process so easy.
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Incredible experience from start to finish. Took me a while to find a home and even moved into a condo during the search, pausing my search for a while. The VU team stayed patient with me, and stayed in contact. Chace was great and always responsive. Once the home was identified, the VU team executed extremely well to meet the sellers 30 day close demand. Couldn’t be happier with the entire process and of course the end result. Would certainly recommend them to anyone seeking a new home purchase.
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
When so many would not finance with me, one started to, Veterans United came in with a better interest rate, lowered my closing costs, and got me into a house!
It Went very well
Great Team! Veterans United was everything and more to me. Extremely nice and supportive!
Our Veterans United team was very friendly and professional, and our experience in home-buying (our 2nd time!) was seamless! Thanks Dan, Lucas and Monica!
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Very professional and knowledgeable everyone Nicholas Staudenmeyer and staff. Very helpful throughout the whole process.
I would like to say thank you very much for all your time, patience and kindness throughout my home buying process. You and your team were awesome, very informative and a pleasure to work with.
