Josh and team were fantastic. Great to talk to but even better because I rarely had to!I had the unique experience of closing on 2 different properties through 2 different lenders on the same day and the experiences couldn't be more different. VUs lender closing package was 70 pgs with no errors or extras vs the other lenders with 113 pages and lots of errors. VU seems to understand how to do assumptions on VA loans very well and had no issues. Closed in ~20 days. Thanks for a great experience.
Aimee and the team picked up my mess after USAA fumbled things bad and Aimee and the team were able to complete EVERYTHING in 4 days!!
Absolutely amazing!!!!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Great experience working with Andy Strubel and his team. Good communication and support along the way, especially with my unique situation.
Helpful every step of the way couldn't ask for more or better help
Great job by the team that helped me purchase my home. The communication was great. Everyone was kind and extremely helpful.Thanks VU!!!!!
Was a very smooth process from start to finish. Josh was always available and able to answers questions. Our selling process on our current home was terrible so for our other half of the process buying a new house was awesome to have Josh make it so smooth. He was up for any challenge we gave him thru the process due to the back end of selling our home. I would definitely recommend veterans united to anyone as well as Josh!
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Nick was outstanding throughout our entire refinance process. He was knowledgeable, professional, and always available to answer our questions, making what could have been a stressful experience feel easy and seamless. His communication was excellent, he kept us informed every step of the way, and we truly felt that he had our best interests in mind. I couldn’t have asked for better service and would highly recommend him to anyone looking to refinance or purchase a home.
I'm very pleased with the way my loan was handled. I know all who had any thing in getting my loan approved worked very hard. My thanks to all!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
The entire experience from my initial phone call to my closing and post closing has been a Unbelievably Professional and Totally Comprehensive Experience!!!! 💯 percent
They were very helpful and informative.
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Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Overall, VU was very communicative. The user interface when logging in was helpful for helping me see the whole team and understanding who I was getting all of my calls and emails from. Everyone was helpful and I could understand how their roles differed when it came to helping me with one thing vs. another. Seems like a well-oiled machine!
Another great experience with VU. Kody Gilbow stayed on top of the whole process and was available to answer all of the questions I posed to him. If I ever move again It will be with VU.
