Nice doing business with!
The Team worked for me till the very end. I have been working with Keleb and his team for over 2yrs. Trying to find the rite fit. Just have a big Cheer for that team.
They were easy to work with and went above and beyond to make sure I got the house that I wanted
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Easy to communicate and navigate!
We love working with Alberto and Shari at Veterans United they made our home loan application and process so smooth and kept us on track for closing. They made everything work for us and we really appreciate their hard work.
Ready to see for yourself?
Experience first-hand why 383,829 homeowners give us a perfect score!
The experience with Schandler was so amazing, personal, and 100% professional.
This was the best home buying experience that we have ever had and it is all due to Schandler.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Veterans United made first time home buying incredibly easy. Mason, Ryan, Christy, Michel thank you all so much for all your help. You guys were amazing and I truly appreciate the house warming/marriage gift. Would recommend to any one in the market for a home.
Everything went through smoothly on VU side and I feel like they have done everything to help me reach my goal.
Emily is the best everyone else is either in team meetings or nasty like Abby
Response from Veterans United
Hi Kevin,
Thank you for sharing your feedback. I'm glad to hear that Emily made a positive impression on you. At the same time, I'm sorry that other parts of your experience left you feeling frustrated.
I understand how stressful it can be when important items arise close to closing, especially when you're trying to coordinate employment documentation, review updated disclosures, and complete signing on time. When communication feels rushed or it's difficult to reach the right person for answers, it can add unnecessary frustration to an already stressful process. I'm sorry that your experience left you feeling unsupported.
I'd appreciate the opportunity to learn more about your concerns and discuss your experience further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Justin, Jordan and Brianna did a fantastic job!
Amazing!!!!! Travis Ward and his team made our experience extremely satisfying. I highly recommend Veterans United Travis Ward and Team, it's our 3rd home we purchased, and each experience is more satisfying.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Whole team was awesome everyone was always on it. Especially when I asked dumb questions. Overall great experience.
