A special shout out to Megan whom I had dealt with the most throughout the process. She was always kind and went above and beyond.
Ryan and his team were so professional, responsive and courteous. The process of moving from state to state is so stressful but they helped to ease the stress by staying on top of all we needed. I was especially impressed when I was able to get a hold of them late in the day on Wednesday before thanksgiving.
Marcella did a great job of keeping all parties informed every step of the way. When I emailed her, she generally responded within 10 min which really help put our minds at ease. I will refer this group to my family and friends
Hannah Boyd is not on this survey but she was phenomenal!!! I'm not sure if she works under Reed, or in the same department but we dealt with her a majority of the time and she was absolutely fantastic and so quickly to respond. Such a sweetheart too which makes it a pleasant in such a stressful time. So please tell her we appreciate her and the amazing job she did!
Julie Cute was also extremely helpful and kind. Made a huge difference in the success of the whole process. Would highly recommend her involvement with a loan request. She was over the top helpful, and kept me up to date at all times. Thank you!
The last home I purchased in 2018 I went with VU for the loan and wasn't very happy with the loan process but I decided to give you a try again for the loan. I regret not going with DHI that had better terms on the loan but still I stayed with VU. I was was told a specific number for closing cost then 6 days before the original closing date I was still expecting the same amount then 4 days later that closing cost tripled. When I asked Carl why that is he stated because they figured that taxes wrong. Well as I explained I didn't have that amount of money to close and why am I being held to the new closing cost amount. When I quote people an estimate if I quote it wrong and the customer agrees guess what....we have to still charge them that amount. We don't state well now that the repairs are complete here's your cost tripled what the estimate is. They knew I had to be out of where I was living at by Dec 1st and was supposed to close on Nov 24th but the 22nd I was told the closing cost tripled. So either I'm stuck with staying with your company or starting the process all over again and going with a different lender and being homeless plus this home would be sold quickly. I had to close on the 29th because Carl was out of town and paperwork never got turned in until the last minute when it could've been turned in much much earlier. I will never go through this lender since that's how business is done and I intend to tell the thousands of friends I have on social media of how bad the service was. Several I've complained about have said that VU is one of the worst to work with but apparently I didn't know this information and didn't learn the first go around.
Response from Veterans United
John, your feedback matters. It is our desire to carry out the VA lending process in a way that provides genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. Adjusting and updating your estimates can cause unexpected challenges, and we understand the hardships that resulted from swings in closing cost and trying to meet your closing date. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact.
Kyle was great too!
Veterans United has a well organized team of professionals! At every step of the process, they answered my questions before I could even asked them… smooth process and awesome service!! Hand salute! Thank you team VU!!!
This is our second time buying a house with Veterans United. They make things easy. I would work with them again and again. I highly recommend Veterans United.
I enjoyed utilized VU and I will recommend them to my military friends in the future. Thank you for your services.
Amazing company to help achieve the goal of buying a house. Highly recommended!!
I wish all Veterans could use Veterans United, once eligible, there is no other company that compares the level of detail and customer service for home buying and refinancing!
3rd time purchasing a home with Matt and VU. He makes the process simple and stress free. We will most assuredly be buying again in the future...and Matt will be right there with us.
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Most veterans understand that official transactions require eons of paperwork, footwork, phone calls, and letters or emails. I was so pleased to find that the Veteran's United Loan team was able to streamline this entire process for me. They took the responsibility to do all of the research and complete most of the paper trail for me. There were a few items that I had to complete, myself, but they worked with me every step of the way and either called or texted me to advise me about how to obtain the information or submit the information to them in an easy and quick manner. I could not believe how easy they made this entire journey for me and my family. Thank you Veteran's United. I was glad that I contacted you for my VA home loan needs. And, double thanks for the wonderfully individualized housewarming gift that we just received.
A veteran will not regret using Veterans United to process their loan application!
I just wanted to thank everyone for getting us into our new house! So Lance,James,Jimmy and Kaylyn thank y’all so much and we are very grateful for y’all’s team of specialists. I hope y’all have a great Merry Christmas and Happy Holidays!
Abbey who was my contact most of the process was awesome as well. We spoke many times on the phone and many emails and text. She listened to my concerns and reached out with directions and help as needed. She is very professional and always friendly. She took time to even send me a text about how nice my home looked! Thank Abbey for all of your help and support.
