Great job in unison could’ve not asked for better service
The team was perfect, Chace and his team helped out so much. Being a first time home buyer they explained everything perfectly and detailed to better help understanding the process
Exceptional in every way through the process!
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
In the end I was so very grateful for the way they constantly asked for more things on the to do list. It seemed like every time I turned around they were adding something that I thought I had already sent. But in the end, their due diligence definitely paid off and I am very grateful for that so thank you very much.
Highly professional and prompt team. Justin’s team handled and explained everything that came up during our process.
The whole process was super smooth and stress free. The whole team was very knowledgeable and Ty did a wonderful job of keeping us informed. Thanks again!Sincerely
Cory & Mandee
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Made the home buying process very easy for a first time buyer. Alex and his team were awesome! Always there to answer any questions I had.
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
Mostly good just had some trouble with other agencies and keeping everything together communication wise.
Overall good i would recommend a smaller team so the veteran isn't overwhelmed
Response from Veterans United
Hi Neil,
Thank you for your feedback and for sharing that your overall experience was good. I appreciate your suggestion about having a smaller team to help make the process feel less overwhelming. Insights like yours help us improve the way we serve veterans and their families.
If you ever have more ideas or want to share specifics, I’d be happy to hear from you at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
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Outstanding
What a great team!
Awesome individuals that take care of every aspect of buying a home, and every decision is up to you!
I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
House feels like it is a lemon, confused on how it passed inspection. Water main seal broken, ac unit broken, multiple doors missing completely from the home as well as 4 taken off hinges. Home buying process also did not go well. Realtor would never answer phone and still doesn’t. Closing costs changed 5 times, with 3 of those being within 7 days of closing. On top of that to have to pay over $2000 in repair costs as soon as I move in is absolutely not ok. We feel let down. Also went over the amount that we said we felt comfortable with monthly but at that point less than a week from closing we felt that we had no other option as we absolutely required housing being that we already on the way there and had no other options at that point. We jumped through every hoop we were asked to jump through however we do not feel the same about the due diligence of our house being looked into. On top of all the issues of the house mechanically the house was absolutely disgusting and filthy when we moved in as well which was another let down. Massive balls of hairs in drains, blood stains in the shower, dirt and dust everywhere etc etc. I was super excited to buy my first home with me being the main buyer but I feel taken advantage of and like we’ve been left in the dust now and now all these problems that clearly existed before we bought the house are just now OUR problems and that is very frustrating and saddening.
Response from Veterans United
Hi Christopher,
I’m truly sorry to hear how your first homebuying experience turned out. I can only imagine how disheartening it is to be so excited about your first home, only to face mechanical issues, unexpected repair costs, and a home that wasn’t move-in ready. That’s not the experience we want for anyone, and I understand why you feel let down.
I also hear your concerns about the changes to closing costs and the monthly payment you felt pressured to accept so close to closing. While the VA appraisal process is designed to assess value at a surface level, it doesn’t replace a full home inspection, which is the best way to identify repairs before closing. That doesn’t make your situation any less frustrating, and I’d like to take a closer look at your file to understand everything that happened.
Please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll get back to you the next business day.
