Danny was the best!
Another very good performance by the team.
I paid so much for rate because the closing costs were packed. My credit is way too high to get 5.5 and pay so much. I paid $7600 in lender fees. I am also a disabled vet so funding fee was waived. If I had to pay it also.Would I have paid $10 grand in lender fees? Wow!
I didn't see it until the final disclosure but too late. I talked to rep but resigned to the deal I got.
A good deal on the surface but too expensive for what I got.
I did really enjoy working with Jeremy and Joanna.. The process was smooth.
My situation just seems like a mediocre deal to me to recommend from a bottom line perspective..
That point could have painted my house.
Response from Veterans United
Hi Keith,
I really appreciate you taking the time to share this and I can hear how frustrating it feels to look back and question whether the numbers truly lined up with what you expected. Closing costs and rate structure can feel overwhelming, especially when you’re reviewing everything at the final disclosure, and I’m sorry this left you feeling resigned rather than confident.
I’m glad to hear that working with Jeremy and Joanna was a positive experience and that the process itself felt smooth. That means a lot, even though I understand it doesn’t take away from the concerns you have about the bottom-line cost of the loan.
I’d genuinely like the chance to look into this further with you and walk through how everything came together. Sometimes a second review can help clarify what options were available at the time and whether anything could have been explained more clearly along the way. If you’re open to it, our Client Advocate team would be happy to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you again for your honesty and for trusting us during such an important process.
Sincerely,
Claire S., Client Relations Manager
The process was a breeze. The app and email notifications were easy to use and manuever. The adding/sharing of files was simple, and the ease of use phone, text, email, and app made the process super convenient.
My family and I are loving our new home! Our experience throughout the entire process was made enjoyable by the experience, professionalism, and commitment we were shown by our loan officer, Chris Shoemaker. Chris was fast, thorough, understanding, and patient when it came to understanding our needs and answering our questions. He worked with us and around our schedules allowing us to get into our home fast and easily! Very pleasant experience going with this company! They are highly recommended! My real estate agent event commented that this was one of the smoothest and best company she's dealt with!
10 out of 10 for Kyle and Alyssa, I’m looking forward to working with them again
Thomas Hall and his team were extremely engaging and helpful all throughout the process. Veterans United is by far the best loan originator team that I have ever dealt with. Thank you so much to everyone at Veterans United and especially Thomas Hall and his entire team for making the process easy and seamless. 10 out of 10 for me here!
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This is the third time we have worked with VU and I recommend VU to everyone.
My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!
Veterans united made everything easy they took all the work and simplified it for me.
My Veteran United team did an excellent job during my purchase and refinance. Very expedient and accurate. Answering my every question ASAP.
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Loan Team was very responsive and so helpful. A painless experience.
We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.
Amazing experience. Felt listened to and Eric took the time out to explain any confusions. 10/10 would recommend to others!
Matt LaTorre and the Veterans United Staff have been absolutely phenomenal with customer service from start to finish. Their compassion, diligence, and advocation for me has been nothing short of amazing for me and my two boys. Thank You
