Mr Jacob and all of his team at Veterans United have helped me thru the loan process and amazingly helped me towards my now refinance loan at a better rate, which means savings for me in the long run,, I thank God and all of Jacob’s team who helped me on this!!!!God Bless!!!
We couldn't be more pleased. Tim and Nate were fantastic, pleasant and responsive. The whole process was seamless. A BIG THANKS!
My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!
This is the second time I have worked with VU and Dave Michaud. Both times have been excellent, easy, and timely. Highly recommend Dave and VU!
Kelly Tolster is fantastic to work with. I have done multiple loans with VU. Always consistently great service.
I had originally called Moya Brown with concerns about a concern with some emails I had received that felt a little sketchy to me. During that call, she asked if I had looked at refinancing my home loan. I hadn't even thought about it. She did some checking, and to my immense pleasure few weeks later I was able to close on the refi with 2.875% change on my loan and a savings of over $200 a month. Her whole team was exemplary and very helpful. Moya didn't have to say anything and let me stay at the interest rate I was at, but she went the extra mile and helped me immensely.
VU made the process to get my new home very streamlined and easy. Everyone is very friendly and knowledgeable
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Will and Kathleen did a great job. Very attentive, friendly and easy to work with. Easiest loan we have ever done. Thank you so much!
From the first time we contacted VU it has always been outstanding experience working with Arron and his staff very professional courtesy answering questions and working hard to get us approved for our first time homeownership to the refinancing and helping get the best rates Would definitely recommend Veterans United to any brothers and sisters looking for home ownership. SSGT BILL SMITH USA (Retired)
We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.
I have never been let down by Katie and her team with all my home purchases and refinances. I will stick with the team that treats me right! Thank you!
Everyone I interacted with was kind and focused on making sure my husband and I were taken care of and received all the support we needed for purchasing and selling our homes. They even thought of things I didn't! Then in the end we received the most amazing welcoming gift that was geared toward the love for our pugs. They even included high-quality treats for them!
Brice and his team has done an excellant job throughout our loan experience. He gave us good advice with all areas of credit and finance as well as good information with the loan process. I highly recommend other veterans to use Brice and his team. He is one great "Financial Soldier". He will stand by yourside to help/assist, fight for you, and will not forsake you. Will also stay as a friend after the process. THANKS AGAIN BRICE!
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The team at Veterans United are wonderful to work with. They made the entire process so easy!
Justin Darr was amazing to work with. He is very professional. He answered our questions and addressed our concerns quickly. I would refer friends and family to him.
I would not recommend veterans united they do not look out for needs of veterans. I headed out to tobi Clifton several times, but no email, call, text. Back. When i asked questions none where answered. This was the worst decision I have made in life trusting things company with my needs. The services were piss poor id never work with Tobi again I do not want anything to do with Veterans United
Response from Veterans United
Hi Joshua,
I’m really sorry to hear how strongly you feel about your experience. Not getting calls, texts, or emails returned and feeling like your questions went unanswered is incredibly frustrating, especially when you trusted us with something as important as your home loan. That is not the experience I want any Veteran to have.
Your feedback about communication is serious, and I would truly like the opportunity to look into what happened and better understand where we fell short. While I can’t change how this has made you feel, I can listen and make sure your concerns are addressed appropriately.
If you’re willing, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
We just wanted to say thank you to our loan officer, Angie Sanders and her team. As first-time homeowners, we were scared, nervous and apprehensive about the home buying process. Angie and her team were always just a phone call or email away to help with any concerns and/or questions we had, no matter how minor. We are so appreciative of all her help and direction.
I love working with veterans united, it's been a great experience every time.
