It was easy and fast. They direct you step by step and then you have a home. The only way it could be easier if they actually assumed your identity then just handed you keys.
Your company uses a Veteran as a game piece.... I have zero respect for your company
Response from Veterans United
Hi John, We would not want anyone to walk away feeling as you have expressed. We appreciate the opportunity to research your experience further and learn more about the ways we might improve for the next customer. Discussing the details around your initial to final figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further.
Veterans United is a good company we just had a bad team.
Response from Veterans United
Hello William, we appreciate your feedback and understand that we missed an opportunity with your unique experience to provide and deliver outstanding service. A member of our Client Advocate team is available to discuss further and we invite you to connect with us to review what made you feel this way. Our team will be researching your comments to improve our service in similar situations down the road.
Very detailed, knowledgeable and helpful.
We will always recommend yall!
Underwriters follow checklists, but could be far more in tune to future required documents.
John and his team were awesome. Second time I have used Veterans United for a VA loan. Never disappointed with their service or rates!!!
For all the veterans looking to purchase a home, I would recommend Veterans United. Veterans United, and their team of loan officers and experienced real state agents made purchasing our dream house a reality. Thanks Veterans United!
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