Brice was amazing! Any questions, doubts, concerns I had he was right there to help me through it and reassured me. My process was difficult but Brice made it bearable! Super thankful for him and the rest of the team!
Mostly I appreciated the transparency and honesty I was given. 10/10 would recommend
The team worked hard to meet a deadline.
Everything was a complete lack of professionalism from the get go. The realtor was rude and negotiated in bad faith which really made us lose all trust in her. We also were threatened with repercussions when we said we wanted to terminate the wentire deal due to being treated like shit through the whole process. The lender told me I was full of shit when I told him rates had been dropping for almost a month but our rate remained the same. We were promised a rate break for using their shitty realtor. That didn’t happen. I sent screen shots of the rate drops and never a peep. He also told me that he would just call my wife instead of me because he has no spine and is a coward to not be able to talk to the man. We were treated as second rate and bullied and threatened into continuing with them “or else”. DO MOT RECOMMEND. I will make sure on every veteran page and post that you are not recommended. Good job taking advantage of vets.
Response from Veterans United
Hey Nicholas,
I’m very sorry to hear how frustrated and disrespected you felt throughout your experience. Buying a home should never leave someone feeling pressured, dismissed, or unheard, and I can understand why this process damaged your trust. Your concerns about communication, professionalism, and how you were treated are serious, and I appreciate you taking the time to share them.
At Veterans United, we want every borrower to feel supported and respected throughout the process, and I’m sorry this experience did not reflect that. I would appreciate the opportunity to learn more about what happened and review your concerns further with the appropriate teams.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
Tim and his team were incredibly helpful. They checked in on me regularly and left no question unanswered.
Tim, Lisa, & Liam were all fantastic. Couldn’t have been a more seamless process.Thanks so much everyone.
The Webbs
P.S. we love our new home
Easy to work with. Responds quickly. Closed in 1 month. Ty
Ready to see for yourself?
Experience first-hand why 379,860 homeowners give us a perfect score!
Communicated very well with me and my agent.
Everyone was great. I was actually very surprised and impressed. You made everything easy and kept in touch, promptly returned my calls. You guys are great.
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
Veterans United Realty helped me along to purchase my first home. They made the process easy for a first time home buyer to figure out. I would recommend to any Veteran looking for their first home.
The documents requested are not the long list most mortgage companies and lenders require. That was so nice.
Ready to see for yourself?
Experience first-hand why 379,860 homeowners give us a perfect score!
Kellen and his team were outstanding! Answered all my questions and concerns and took care of the entire process.
My team was great, I'll happily recommend VU to anyone.
Mary Davis was awesome to work with - always responsive and very informative.
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
Have a very close bond with Andy. Have called and discussed anything that has crossed my mind whether it was VA related or common every day issue.
So Awesome and so kind ... such a blessing to work with ... thank you for making my dreams come true
Our experience with Veterans United was great. They were very proactive and we were kept well informed with every step. With there being so much that goes into buying a home, they helped make it enjoyable and easy to understand.
