I have bought 5 houses and never had a problem. All were very smooth. This was the first time I tried veterans united and it was by far the worst experience ever. I have never had to jump through so many hoops and explain so many different scenarios just to pay someone 4 times the amount my house is worth.It was by far the most stressful, and frustrating experience. Also, I dont know what the point of using a realtor through you guys was. It did nothing for me at closing, or atleast nothing that anyone mentioned. No point or interest buy down. If it was added, it was not relayed to me.
Response from Veterans United
Hi Bryan,
I’m really sorry to hear this was the most stressful homebuying experience you’ve had—especially after already going through the process multiple times with other lenders. That says a lot, and it’s clear we didn’t meet the mark in some key areas.
It shouldn’t feel like you're constantly jumping through hoops or having to explain yourself just to get through closing. I hear your frustration, and I understand how exhausting and discouraging that must’ve been—especially when you’re trying to do everything right and still feel like you’re hitting walls. That’s not the kind of experience we want anyone to have, and I’m sorry you felt that way working with us.
I also want to look into what happened with the agent support and any potential buy-downs or credits you may have been expecting. If that information wasn’t communicated clearly—or at all—that’s something we need to understand and address internally.
If you're open to chatting more, I'd really appreciate my team having the chance to look into your file and see what went wrong. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to leave a message anytime.
The entire team from top to bottom were amazing. Even though there were a few hiccups they help us get through the process.
The team was great. They work well together. They responded very quickly and was very helpful when needed overall was an excellent experience.
Jamie is so professional and her team helped us so very much in our search for our first home.
Excellent service. Shane & Dennis are excellent to work with. They made the transaction very easy with excellent communication to myself the buyers agent and my buyer. Highly recommend Veterans United!
Jason Brown was very professional and always had an answer to any question I had. Always got back to me in a timely manner. When issues arrised they were quick to notify me. Didnt take long for my loan to get approved.
my experience was amazing i still cant believe it how easy Veterans United made it for me .
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Everyone was friendly and made this whole process enjoyable!
Hello fellow Vets. If your looking for a Home
Buying team to look out for your best interest
And make the experience one that keeps you informed, supports Your goals , and gets it done in a timely manner, you can't go wrong
with Jacob (My loan Officer ) and his team at Veterans United Home Loans. Hats off to Them.
I am a retired real estate agent. I have used Heather and Jennifer for years! I have always been impressed by the knowledge, skill, customer experience and realtor support. I was honored to work with Trevor during my personal home buying process and to say that it was seamless is not enough! Everyone is prompt when answering questions or working a file. They did what they said they would do from the first phone call to the last member of the team! To have the support and reminders and communication as a buyer is so very helpful! I have always recommended VU however now I will INSIST if someone wants the most pleasant experience with the most knowledge behind it.. call Trevor!! I can not say thank you enough from us both!!!
The whole team is awesome super friendly. They have great customer service!!!
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Matt and Amy were great. He helped me get a great realtor and she guided me through the process so we could close in just over 30 days. It worked out perfectly.
Working with the credit and pre approval team was great. Had a few hang ups during the closing process, but over all it went well.
Only hiccup was needing a proof of life despite having a POA for my spouse. I was told nothing else would be needed, so my wife was unreasonably stressed the day before closing and it was fortunate that I happened to be avaliable.
