You guys made the home buying experience SUPER painless Chris and Justin were nothing short of amazing.
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
Wesley and the team were phenomenal throughout the entire process. I was happy to work with them and they couldn’t have made the process any more simple. Great communication and fast responses. Thank y’all!
No, I would not recommend it to anyone. It was extremely stressful, too disorganized, poor communication, not enough information given, and very confusing to go through . I was recovering from a surgery and they made the stress from that even worse. I had a fainting episode and had to go to the hospital again during this period of waiting for everything to go through.
Response from Veterans United
Hi Jeremy,
I’m really sorry to hear how hard this experience was for you, especially while you were recovering from surgery. Going through a home loan is already a lot, and feeling confused or left without the information you needed can add stress you shouldn’t have had to carry. I can understand why this left such a difficult impression.
If you’re open to talking more about what happened, we’d really appreciate the chance to review your experience and see how we can support you better. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing what you went through. I’m here if you’d like to talk.
Everybody at Veterans United that I either talked with or corresponded with through emails and texts were very knowledgeable and very cordial always willing to help would answer any questions that I had.
everything went smooth and the staff was there all the way to help out with any questions and help to resolve them
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
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Very helpful navigating the obstacles of VA loans. Always kept me informed and the portal just made things so much easier.
Using Veteran's United made the home buying process really less complex.
This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
The team that I worked with were so proficient, nice, and very knowledgeable. They were accommodating to me and they were always on top of everything in an efficient manner. I would gladly recommend Veterans United to friends and family members who are looking to purchase a home.
Hayleys Team was Fantastic, I greatly appreciated their Hard work. 1000% the best experience I have ever had, Thank you.
I am a nuclear-biological-chemical specialist, trained at ft McClellan Alabama, spent time in panama canal zone during noriega investigations, yet to live in the usa and purchase a home, I was more terrified then any time in the jungles, yet veteran united team that worked with me were professional and very patient with me and me wife! I am grateful for each team member
