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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,515

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 430,515 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend
headshot image of Kyle Boger

Loan Officer: Kyle Boger

NMLS# 1483287

5 out of 5 Stars
Would Recommend
headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

3.5 out of 5 Stars
Would Recommend
headshot image of Douglas Brady

Loan Officer: Douglas Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Ashleigh Quinn

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

4 out of 5 Stars
Would Recommend

Chris and his team were very accomodating and were there whenever I had questions. The process was fairly easey with a few problems that were resolved very quickly.

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

4.5 out of 5 Stars
Would Recommend

Impressed with closing time, keep up the great work!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

4 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

4 out of 5 Stars
Would Recommend
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

4.5 out of 5 Stars
Would Recommend
headshot image of Steven Domingue

Loan Officer: Steven Domingue

NMLS# 1796928

5 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Sometimes is hard to find a company or a person that you can trust with your investments. I was referred by a friend and the experience was great.

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

Great job all around! I would love to tell this story in a commercial!!

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

4 out of 5 Stars
Would Recommend
headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Would Recommend
headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

4 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Overall good experience.

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

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5 out of 5 Stars
Would Recommend

This is my second time working with Damien Shafer's Team from Preapproval to Closing and just like the first one, "THEY WORK FAST". We were clear to close within 3 weeks from the acceptance of the offer. There no better team than the VU team to get this done. Secondly, their new concierge service absolute amazing in relieving some of the stress involved in moving. They are 100% always prompt to answer any questions and fast to providing results from Utilities to even temporary housing/hotels during the moving process. Highly Recommended!

headshot image of Damien Shafer

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Thank you for all your help.

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

I would reccomend that Nick and Rebecca handle their loans.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

3.5 out of 5 Stars
Would Recommend

Allison was very patient with us and our buying our first and hopefully only home. I questioned many things over the course of the purchase and refinancing. she met my questions head on; pushing back when appropriate. if you got her handling your purchase you are in great hands.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

4 out of 5 Stars
Would Recommend

I liked the loan officer, but his loan coordinator caused us to miss our closing date by two days. Also because of this, my wife and I did not find out about our actual closing cost until the actual day of closing, which caused us some stress.This was all caused by our loan coordinator not knowing we had home insurance even though I had bought home insurance 2 weeks before closing. I even worked with a VA United representative about home insurances. I do not know where the disconnect happened. Did not appreciate him telling our realtor that we never bought the insurance and putting blame on us the day before we thought we were going to close.Finally I did not appreciate getting an email from the loan coordinator asking and expecting me to give 10’s on these surveys. Takes away from what the surveys are actually trying to do.As a first time homebuyer they were amazing to have to get my first house, just these last events could not be ignored.

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend
headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

2.5 out of 5 Stars

As a first-time homeowner, this was a really stressful process and Veterans United did not make it any easier. It is about the sale for them and my wants and needs were put on the backburner. My experience was filled with miscommunication and complacency. If I had to do it over, I would go with a different company.

Response from Veterans United

Thank you for this feedback Andrew. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

More Reviews

See all 430,515 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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