Hilary was another amazing team member. She took care of things quickly and was expedite on answering my questions. She was very helpful and I appreciate all the team members from Veterans United.
The entire process was easy and the end result exceeded my initial expectations. The team worked to achieve my beginning goals. When it was realized that I could do more, they quickly adapted to my change and made it happen. Zach and the team were a joy to work with.
This company does it right. Too to bottom left to right the service and response was fantastic from too to bottom! Give everyone who helped me a raise!
Amazing to work with. They contact you on a regular basis to ensure you do not have any questions. They make the home buying process easy. Joel and his team performed flawlessly to ensure everything went as smooth as possible.
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Definitely one of the best VA loan companies out there! Extremely friendly staff, and amazing service!
I went with VU because I was told the process would take shorter then my main mortgage company. Not only did they meet this timeline, they exceeded it.
Dena Singh was horrible. She was rude and unprofessional.
She was not prompt on important matters. Important timeliness were NEVER met do to her.
Our closing was constantly getting rescheduled. In fact, on our way to close on our new home, she called & told us our clear to close was pulled & they needed to redo the application.
It was a terrible experience & ANYONE who has PTSD should not be dealing with individuals like this.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Brent, we value your patience and commitment in sticking with your LC. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. We want to thank you for also taking the time to discuss things further with a member of our client advocate team and we do remain available you for more information and looking for ways we can improve.
Very professional and helpful. Made my experience very enjoyable and will use again in the future.
