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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,155

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,155 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Everyone was great and had alot of motivation when they spoke to me it made me feel good about everything and encouraged,

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

4 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Great communication and support throughout the entire home buying process. Veterans United made it easy to purchase our home

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

4 out of 5 Stars
Would Recommend
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

4.5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
headshot image of Christopher Thornton

Loan Officer: Christopher Thornton

NMLS# 45514

0.5 out of 5 Stars

Find a different bank! I suggest Navy Federal Credit Union. As a member of any branch of the military, you can work with Navy Federal Credit Union. I made the mistake of working with Veterans United. The amount of people calling me from day one was overwhelming. I sometimes wasn't sure who I was supposed to ask certain questions. The loan coordinator did not coordinate very well with the closing agent/title person. I was told my closing cost, then it changed. Then the day of closing it was a lot more than I had been told. Apparently, Veterans United had the numbers wrong. I'm still not sure it's right, but I signed the papers anyhow because I wanted it to be over. The closing documents should have been ready at least 3 days before the planned closing date. Not getting the closing packet to the closing agent until 24 hours before closing was just completely inconsiderate...especially considering that the numbers were wrong and needed to be reworked. When I walked into the office for closing, they still did not have the final paperwork. I had to sign into my account on my phone and there was a document waiting for me to sign before we could move forward with closing. This should have been done days prior. I was moving from a great distance and wanted to do a remote/online closing, but was not able because the paperwork from Veterans United was not done in a timely manner. My overall experience was chaotic and unorganized. I should not have had to pass messages from the lender to the realtor and the closing agent. Someone from VU should have been communicating closely with them to ensure all was completed. This should have been a seamless experience for me. It wasn't.

Response from Veterans United

Hello Patricia, we appreciate your feedback on this matter. We invite you to connect with a member of our Client Advocate team who remains available to discuss your experience further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. While Veterans United does not have direct control over the actions or fees while balancing with third party providers, it is important that we work together to promote resolution for you. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion or missed communications that may have surrounded your closing numbers or experience in total. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.

4 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

I had not used VU before but will come back again in the future if I need lender services.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Veterans United offered a clear step by step process to home ownership. The To-Do List of information and documents to provide made every necessary task straightforward and readily performed. As each requirement was satisfied, the next step was clearly shown. We are very satisfied with Veterans United.

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend
headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

4.5 out of 5 Stars
Would Recommend

As a US Army Veteran, my wife and I made a great choice of going with Veterans United to do our refinance on our home. As Cindy have done with our first two mortgage loans, she was very helpful and answered all of our questions.

headshot image of Cindy Woodham

Loan Officer: Cindy Woodham

NMLS# 193414

4.5 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

They went beyond helping me with all my needs to make sure i was knowledgeable about what was expected and what I needed to do to make it happen. Thank you.

headshot image of Angela Hake

Loan Officer: Angela Hake

NMLS# 1653266

5 out of 5 Stars
Would Recommend

Our realtor even mentioned how great of a job Matt did and how prepared he was.

headshot image of Matt Alexander

Loan Officer: Matt Alexander

NMLS# 1961964

3.5 out of 5 Stars
Would Recommend
headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend

If you want the best people who will look out for you then there is no better place in the world.

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

4.5 out of 5 Stars
Would Recommend

Overall a very good experience, and would highly recommend to all!!

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

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5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Highly recommend!

headshot image of Kyle Rutkoski

Loan Officer: Kyle Rutkoski

NMLS# 1450360

3 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend

First time home buyer and because of Horace and Veterans united I was never lost during the process, so thankful.

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
headshot image of Robert Canine

Loan Officer: Robert Canine

NMLS# 1866300

5 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

More Reviews

See all 428,155 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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