I couldn’t have asked for a more better experience with the whole home buying process. The team were on top of all the paperwork and they kept me informed every step of the way. Would definitely recommend them to everyone.
Being a first time home buyer with lots of questions , The team answered them and walked me through the process. I really thought the process was very well layed out and easy to complete the to - do list !
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Amanda helped me with every step. Super easy. Highly recommend! Whenever the day comes I know where im going! VU!
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This was the best experience. I had the best people for my situation. Everyone was great, I was understood and heard. This is a great team. I thank everyone for what they did. I have told everyone about veterans united and will keep telling everyone about y’all.
Buying a home is generally stressful but my team was amazing and helped me the entire process. Thank you for making my dream of home ownership a reality.
David Gervino was wonderful to work with he stayed on top of giving us reminders on task to do and went above and beyond to help us on any problems we had. He made the process easy and help get us into our home on schedule. What ever you guys are paying him isn't enough he was truly amazing.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Karol Hart, Amanda G., and the rest of the team were absolutely amazing from start to finish! They were very communicative, never hesitated to answer my questions or clarify things, clearly outlined the process and responsibilities of their side and mine, and fought for me when other entities were subpar. Additionally, they were kind, funny, and incredibly easy to work with. I’ve already referred a couple people to them since I closed a few weeks ago and I’ll continue doing so without hesitation!
I am rating my experience a 3 solely due to the service provided by Ashley (I would give her a 10/10 if I could alone). She was professional, empathetic, and highly supportive throughout a stressful process. Unfortunately, the rest of my experience was met with communication failures and a breach of trust regarding my grievance handling that greatly impacted the rest of closing.1. Communication & Responsiveness: There was a two-month gap in communication regarding interest rates, alongside miscommunications regarding the appraisal order.2. Unprofessional Demeanor: Interactions with Ali frequently felt condescending and defensive rather than customer focused.3. Breach of Trust & Process Failure: Due to my discomfort with the communication dynamic, I contacted the Veterans Advocate line to file a confidential complaint. I requested anonymity to avoid retaliation or awkwardness during the remaining closing process. The advocate assured me they would route my communication through Ashley without alerting Ali. This trust was broken. The advocate contacted both Ali and Ashley, framing my feedback as simply "being upset over an email."4. Defensive Confrontation: When the rate lock call occurred (which required Ali's licensing to execute), the call began with Ali spending over six minutes defending her previous email. I was blindsided by this discussion, as she should not have been aware of my “anonymous” complaint. When I attempted to respond, I was repeatedly interrupted by her. She would not listen to me speak and I ended up having a panic attack. Ashley was a witness to this call. As an experienced homebuyer familiar with new construction, I found this defensive approach highly unprofessional.I recommend Ashley for recognition, she truly understood the home buyer’s perspective. She salvaged this stressful process, and she is the only reason this rating is not lower. Respectfully recommend management to review the communication and grievance protocols of the rest of the team.
Response from Veterans United
Hi Amanda,
Thank you for taking the time to share your experience. I'm grateful you recognized Ashley for the care, professionalism, and support she provided throughout your homebuying journey. I'll be sure your kind words are shared with her.
I'm truly sorry to hear that the rest of your experience left you feeling unheard and that your concerns about communication and the complaint process added to an already stressful time. I understand how important trust is throughout the homebuying process, and I'm sorry your experience did not meet those expectations.
Your feedback is important, and I'd welcome the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
We want to express our deepest appreciation to Jen Huppert for her outstanding support with our loan application and dor facilitating this opportunity. From the outset to the final stage, she was consistently available to offer guidance and assistance. We strongly recommend her…..From the Ibarra Family
My loan team was great and made the process hassle free.
Miguel Rosinski made the entire process easy and stress free. He was super patient with us - working with us for over a year as Jana and I navigated the housing market. He and his team provided multiple potential loan scenarios, yet I never felt pressured. At the end of the day I didn’t even shop for better rates as I knew Miguel was my guy due to his excellent customer service and communication.
They were always there to answer all my questions. Very professional and understanding. Everyone was so kind and made me feel that they cared . I was not just treated as a customer.
