Too many people asking for the same information. Stopping reading on information documents after seeing one word and if they had continued reading they would have seen that the information requested was there days earlier. Not looking at information sent and when I called the person and had him opened my documents and my financial data was there and he stated”Oh there it is”. This was after days of me telling him it was connected.
Response from Veterans United
Hi Bennie,
Thanks for sharing this—and I’m really sorry you were put in that position. It’s frustrating enough to be asked for the same documents over and over, but having to prove they were already submitted? That’s exhausting, and honestly, it shouldn’t have fallen on you to catch what we missed.
I know how important it is to feel like the people handling your financial information are paying close attention, and I’m sorry we didn’t live up to that expectation here. I’d really like to have our team take a closer look at what happened and see how we can make this right.
If you're open to it, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
The whole team was awesome. Everyone stayed on top of it and I never felt like I was missing anything. Chance always made sure to check in to be sure I knew what was happening
Such a friendly process, they really go above & beyond for the Veteran!
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
The whole buying experience was not smooth and very stressful. Just one issue after another only to be robbed with excess fees !!!Even after the loan I cannot get a hold of anyone to address the insurance money you withheld from me against my objections !!! Now my insurance has dropped me because you failed to pay them.Your stupid AI system is the worst customer experience I have ever encountered & cannot get anything done with or get to the right people to help you !!!Why would any honorable person recommend your company after this fiasco !!!
Response from Veterans United
Hey Timothy,
I'm really sorry to hear how rough this experience has been for you. Buying a home should feel like a moment to celebrate—not a constant string of stress and frustration. It’s especially concerning to hear about the insurance issues and how hard it’s been to get in touch with someone who can actually help. That’s not the experience we want anyone to have.
I want to make sure your concerns are heard and looked into properly. Our Client Advocate team is here to help track down what happened and make sure you’re connected with the right folks to get answers. You can reach us directly at 1-800-212-5200 or by emailing ClientAdvocate@vu.com.
We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll do our best to respond as soon as we’re back in.
We had a wonderful experience with Veterans United.
I have used the company multiple times with no issues.
The VU team was awesome. The process was simple and the timeline was most reasonable.
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Our loan team exceeded our expectations. Their professionalism, interpersonal skills, and overall knowledge is to be commended!
Ben and his team were great to work with!! They took us from start to finish in the loan process and now we are enjoying our new home!
Beginning to end, you all made this happen. It's clear you are interested in the customer. It shows in the little things and the big picture. This was a challenging one and you all stuck with it, being flexible and willing.
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Veterans United did an excellent job ensuring I knew what I needed to do through the whole process. They worked with my busy schedule. They provided me with all the resources to make my home purchase a reality.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Our team was super helpful and accommodating with each situation that arose.
Everyone was there to assist me
Since day 1! Zack and Matt explained every step of the way and were always available to assist or answer any questions I had! Nicky was equally amazing! Great staff, great team! Thank you!
MyVU app made it easy to access and upload any documents. Team did excellent in keeping me informed and making it easy for me to understand everything.
The team was very helpful, responsive, and was able to help me close in less than 30 days.
