Overall experience was really good. It took much longer than I felt it should have due to having to change agents mid way through. I was not notified of the absence of my agent and sat around waiting assuming that my paper work was being taken care of. Once Brad came on, it went quickly and he was so helpful and nice. Everyone I worked with was very helpful. Devin was great when he was available.
Everything went good the only thing I would have changed would have been the underwriting process that led us to need a well water test. This pushed the closing back a few weeks and if I would have known what was needed back when the appraisal was ordered it could have been addressed. I understand each state is different. I just think there should be a checklist created for each state that is sent to homebuyers that has items listed or required by the loan company or the state. Other than that everything was great.
THANK you team for all your help
I just want to thank veterans United /my loan officer they did a phenomenal job. Unbelievable job I can’t thank you enough to you and your team. Sincerely, Jimmy .
From beginning to end Zach and Britney were awesome. They made sure any fears we had were laid to rest. They made sure we knew what was going on all the time and even helped out with a buyers credit. Nothing short of awesome. Woukd definitely recommend. Will use in the future if I need to.
This was the worst buying experience I've ever had. This is the 7th house I have purchased, and the amount of back and forth to make a fairly simple purchase was exhausting.
Response from Veterans United
Hi Ryan,
I’m really sorry to hear that your recent homebuying experience was such a frustrating one. It’s disappointing to know that the process felt exhausting, especially given your experience with purchasing homes in the past. Buying a home should be exciting, and I’m sorry that the back-and-forth made things feel far more complicated than they should have been.
We’d appreciate the opportunity to look into what caused all the back-and-forth and see how we can improve. If you’re open to discussing it further, please don’t hesitate to reach out to my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
My friend asked me why I wasn't going through my bank to get a loan. The experts at VU know all about VA loans and the unique circumstances that can pop up. They were so knowledgeable and helpful. If I had known this process was going to be this easy I would have done this years ago.
Great working with Veterans United.
10 out of 5
Veterans United made my families transition from the north country down south, flawlessly! I wish I would’ve used them sooner. The process was simple and they even checked in throughout the buying process to make sure there wasn’t any questions ! Thank you , my family loves it !
Love the experience
Thank you, thank you, thank you for all of your hard work on assisting us with buying of first and FOREVER home!!
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The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
Our experience with Veterans United was exceptional. We will definitely use them any time we have another home to buy and I know we will only look to them for services.
My only negative is I did not want to pay taxes and insurance with my monthly payments. I usually pay the whole bill the day it is due.
As a proud Marine Corps veteran, I am pleased to say that my Veterans United team was there for my wife and I every step of the way.
