There were several glitches and last minute hustling. Things were changed on the contract several times and when numbers were changed in one area, they were not changed in others that would have been affected.I caught several mistakes that took a phone call to change. Other than that, things went relatively smooth
After listening to SITREP, Vet Resources and Veteran Benefits, I felt that I was prepared to make this phone call and inquire about buying a home. I had never thought I could purchase another place and was doomed to renting a place to live, where a home that is yours is more secure and final.
I would have given a 100% to have my husband with me. But life has different plans and I am very grateful to have the U.S. Government behind me to have my security now.
From my first call to Veterans United Home Loans I was confident that I was going to get the correct information and I was proven right from that first call. Everyone was kind and courteous and informative.
Thank you for being here to help people who are survivors and those who were warriors. Peace of mind is precious.
I would highly recommend Veteran's United for your home loan.
All the staff from veterans united that we worked with were amazing. 10/10 would recommend!
We are first-time home buyers and Billy and his team made a daunting process simple -- always quick to respond, attentive, and anticipating questions we had (even offering answers to questions we didn’t even know to ask!). We had a tight timeline for closing but Billy and the team kept us right on track. I can't imagine a smoother process, and can't recommend Billy and his team enough!
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
Highly recommend Kim and her Team with Veteran United!! Great experience! We love our new home!
Veterans United was always ready & available to assist through my move from Beginning to End! This move had many unexpected challenges but The Team did an excellent job in helping me deal with them so that I could move into my “Dream HighRise Condo!” Thank You All :)
Just thanks to Veterans United for helping me move my family into a forever home.
I am overwhelmed by the amount of care and service I got from this team!
We were weary to take the path of a VA loan because we had heard it was complex and burdensome but our experience was the exact opposite. It could not have gone any smoother or been any easier.
The entire team at Veterans United was excellent. They helped us close on our loan early, and the whole process was well managed from start to finish! I definitely recommend them for anyone who's looking for a home loan.
I'd love to give props to Dawn Williams-Heckman for staying on me about little things I needed to finish up or provide for the loan. She is great and was wonderful to work with. And lastly, Evan Ferguson from the insurance team was amazing. he definitely brought down my insurance payment by finding me the best policy. He was understanding when I told him I needed to do my own research, even when he knew he had the best deal out there compared to my current policies. he also made sure I did everything on time...this man deserves a raise! Thank you again to the team, I really appreciate how upfront the whole process was and how non-stress it was. I will apologize to Cara for taking so long to find a home that I wanted to buy. Thanks team! I hope to work with you all in the future if we ever make a big move.
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Veterans United from day one and the first phone call I made were great and helpful and interested in us. Treated us with respect and caringness and empathy. They were patient with me when they needed information or documentation from me and were not pushy. When I had a question they had an answer, when I needed them they were there.
We were so happy with the service and the team we had. They were wonderful.
I did not enjoy the process. It felt like a do it yourself loan and was difficult for me to follow what was happening although the people involved did try to help I don’t think they understood how basic my knowledge was. I had to do my own research to discover what it was they were requesting. We are not all banking or computer savvy. Very stressful for us. The best part about it is that it is over.Please consider the more senior buyer in the future.
Response from Veterans United
Hi Ronald, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Very good group.this process from loan qualification to close was very orderly and quick. It helped my wife and myself, not have to go live with my son, 3 dogs, 3 rats and 2 cats. Lol.
We have never worked with Veterans United before and that is unfortunate. The people make the company outstanding!! If u want to have a POSITIVE EXPERIENCE IN BUYING A HOUSE THIS IS THE BEST COMPANY AND PEOPLE TO WORK WITH! Blessed is how we truly felt! God Bless everyone we had the privilege to get to know
