David made a mistake, tried to correct it. His supervisor was terrible. I have reported the error to multiple agencies since it will cost my family over 20k. Terrible, they should have just corrected the error. Worse experience with a lender I have ever had. Last house we purchased was April of 2020 and it was a far better experience during the height of Covid when everything was shut down.
Response from Veterans United
Hi Anthony,
I'm so sorry to hear about your experience—it sounds incredibly frustrating, especially with such a significant financial impact on the line. It’s disappointing to know that we didn’t meet your expectations, especially after you had a much better experience with a lender during such a challenging time in 2020. We strive to be the best possible resource for our clients, and it sounds like we missed the mark here.
We’d like to learn more about what happened and see if there’s anything we can do to help at this stage. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, but please feel free to reach out whenever it’s convenient for you.
Phenomenal patience and professional service from Corey and his team!!
To ALL,If your seeking a firm to assist you in obtaining a V.A. loan, your search is over. Look no further than Veterans United.That make it so easy. They stay with you throughout the process. They quickly respond to any of your questions. They are All PROS.
Hope to get another house with veterans united one day. Never felt lesser because of the price. Always felt like a valued customer. They always explain everything, and constantly checked on me throughout the entire process
Thanks to Sean and the team for making sure it finished to the completion. Overall it was good and I’m thankful for everyone on the team!!!
Shane answered our questions in a very timely manner. Everything was explained thoroughly, so I knew what to expect. We would definitely recommend the entire team. Job well done and we appreciate the effort from Shane, Jordan and Phoebe.
I had a very positive experience using Veterans United. I would recommend them to family and friends.
Veterans United has been the best I’ve worked with for a home loan. They are very knowledgeable and work hard for their customers. Brie Lasley is the best!
The level of care was evident and I felt supported at all times.
The home-buying process can be pretty intimidating, especially for first-time home buyers, but the Veterans United team made the process very fast, efficient, and completely painless. When we decide to move again, I will only use Veterans United! Thank you again for everything you've done!
Great job
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Veterans United made this entire experience completely pain free. They knew exactly what needed to be done, could answer all of my questions on the spot, and went out of their way to get us exactly what we wanted. 10/10 would recommend to anyone looking to buy a home.
Exceptional and professionalism projected all around from the staff that I worked with and again thank you for your services.
Veterans United is the most professional and easy place to get your home loan. The customer service is second to none.
