My experience from beginning to end was great. There was minimal contact but when I had questions I could call and received a call back pretty quick. The process was easy. Everything was on line so I could do everything quickly and privately. This was the easiest I have ever bought a home. They love veterans and I would highly recommend them to anyone looking to buy a home.
By far the best customer service I’ve ever experienced. They were there through every step in the process. And did everything possible to make sure the process flowed smoothly. We had everything we needed thanks to our team. They were very accommodating and thorough. Would definitely recommend!
Thank you for everything!!
Deanna Williams was good about making contact, but even she couldn't give us straight information. Throughout this entire process we were told one thing on this day, then something completely different on another day. Instead of having all the numbers we needed a week or two prior, we didn't know them until 2 days before closing. Kollin flat out lied to us about the closing cost and screwed the sellers, who were paying all the closing costs. We will not be using this company ever again and we will not be recommending it to anyone. We may have been "first time home buyers" but the people we surround ourselves with are not. The actions and behavior of this company are not acceptable and if we weren't already neck deep when that was realized, we would have gone to another company. Merry Christmas!
I just can’t say enough to how easy And comfortable they made what could’ve been a very scary process I would highly recommend that any veteran wishing to purchase a home to do it through this great and wonderful team
Amazing, outstanding and they are there to help you and your family.
Nick and Sara were amazing...explained everything and even when I had additional questions they didn't hesitate to provide me with clarification or additional information.
We had a great experience with Hunter and Becca and their team from Veterans United! We were on a very tight timeline for closing and they made it happen. We definitely recommend them!
I bought an investment property using a conventional loan. Jamie explained the points, locking the rate, what my options were with various amounts down & how the taxes would work for Tennessee also. I was very impressed with her knowledge regarding maximizing my options for the best return. She wasn't pushy; she laid it all out & I made the best decision for my portfolio. I would recommend her to anyone looking for any type of loan.
My experience was awesome and I would definitely recommend Veterans United to anyone. I would also use you guys again in the future.
Very satisfied
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After becoming frustrated with two different loan specialists our realtor helped us to find a lender who would be available with our busy schedules, be honest and communicative, and make this process as easy as possible for us. Megan far exceeded our expectations! She is absolutely the top of her class. She will go above and beyond for her clients, fighting for your dream home like you are a part of her family. We love Megan!!!
This is the second time I bought a home, and the first time with Veterans United. I wish I'd use these guys the first time as the experience with veterans, United was Head and shoulders above my past mortgage lender. Brian Bradley and his team kept me informed through the whole process, answered all of my questions, and put in an absolutely heroic effort to get me closed not only in 30 days, but right before Christmas. Christmas. I cannot recommend Veterans United enough.
The whole processed seemed to be slowed down by bureaucratic red tape, completely unnecessary. I had a loan concierge. Not sure what that is or his purpose. My loan specialist was nonexistent, and her assistant who seemed to be handing our loan was out of the office more than she was in. The whole process was way to slow.
Response from Veterans United
Hi Richard, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home. Please reach out to us if you would like to discuss your experience further.
