Please be sure your loan officers have the tools they need and that they use them to guide their clients though the home buying process without an attitude. Most veterans that use this are most likely first time buyers and are not familiar with the process. More guidance and and patience and understanding would have been appreciated. This was a lot of money and a big commitment, it was just not a great experience. My family is very easy going and do not take this personal. It was just a bad look with the lack of support we received we gathering documentation. Our date was pushed back over a month due to the wrong information being collected. Even with the multiple attempts of requesting, no guidance was given from our assigned loan officer.
Response from Veterans United
Hi Abel, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. While we are thrilled that we were able to navigate some difficult terrain on the road to closing, it sounds like your experience overall was rocky. Often times, to ensure you are able to move forward on the home you choose, we will provide a PAL with contingences such as providing your Certificate of Eligibility. We were able to base your letter on what was stated and needed to submit the rest to the VA. We understand the importance of clear and concise communication especially when requesting exactly what was needed per the VA and we hope that our calls and emails aided in that understanding. Once received, we sent it in to the VA and was provided with the necessary document. It is our goal to guide you every step of the way and make the process seem as easy as possible. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support.
VA Home Loans are the best at what they do. Super fast, reliable, and to the point when buying a home. Super easy process, that made buying a home fun. Absolutely recommend to first time homebuyers. Thank you VA Home Loans for making my wife and I homeowners.
Great job
The whole process was completed well I was deployed. I still never felt uniformed; Jake and the team always updated me over email and through there website. The process was smooth and relatively stress free with them. I would definitely use them again.
I was under the impression for far too long that USAA and some other lenders couldn't be beat. I stand corrected.
We have been very happy with the assistance of all departments we worked with. Very impressed with this process and will recommend Veterans United to friends and/or family.
Jamie Hughes helped us with the complicated process and answered all our questions! We had a tricky loan app and he guided us through effortlessly.
I just want to thank Veterans United, Jason, Chris & his team! Honestly, words cannot express how grateful I am for all of you!
Thank you so much for making it all happen.
I would highly recommend Veteran United to any veteran looking to buy a home.
They make the process easy and very pleasant. Highly recommend them.
They talked and walked me through the whole process, a little over a year. They put know pressure on me, meant a lot. I give them 10s across the board. Thanks Guys
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I am very happy with this Purchase and the Professionals with the Lending Team and Real Estate Agent I dealt with during this process, The people INVOLVED made it easy for Me and i wqs well Informed all the way through closing...Thanks! Again...
Allison Farr was not helpful she didn’t update us at all on our loan process. There would be stuff that she would put on my checklist and not tell us about it. There was a lot of mistakes that nobody could control but I feel she did not do her best to get us in the home in a timely manner.
They are with you every step of the way
As a young first time home buyer Veterans United was extremely helpful and made the intimidating process of buying a house surprisingly easy and streamline.
