The only negative about our experience is with Nina Eacker. At first she was there to answer questions and help update the process but the last 3 weeks couldn't get her to respond to emails, phone calls or text. The only one who would get back was Carrie Freeman. So thank you again again Carrie. Still would recommend veterans United to anyone. Thank for helping us find our home!
Wish I would have known they all text off same number. They were all very helpful and easy to work with.
My wife and I are very happy.
My entire loan team was extremely helpful throughout the entire process. They got the job done and we closed right on time. I've already recommended other servicemembers to utilize Veterans United!
I do not recommend Veterans United Home Loans, due to my personal experience with them.
Response from Veterans United
Hi Jerry, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval.
I would recommend VU to any Veteran. This was our first house after 20 years in the military and it couldn't have been an easier process.
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You can't go wrong with Shannon out front.Thanks so much for your phenomenal support
