Communication need improving
Response from Veterans United
Hey Stanley,
Thanks for the honest feedback. Communication is one of those things that can make or break the homebuying experience, and it sounds like we didn’t hit the mark for you. I’m sorry for any confusion or frustration that caused along the way.
If you're open to chatting more, I’d really like to understand what happened so we can improve. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
The online portal was intuitive and made document uploads and progress tracking a breeze. What really stood out, though, was the personal touch: thoughtful gestures, genuine care, and a sense that they truly understood the needs of veterans and their families.I closed on my home ahead of schedule and felt supported every step of the way. I wouldn’t hesitate to recommend Veterans United to anyone looking for a reliable, veteran-focused lender.
I had a great experience with Veterans United! The service was outstanding from start to finish, fast, professional, and smooth. The communication throughout the entire process was excellent, and everyone I worked with was kind, knowledgeable, and helpful. I felt supported and informed every step of the way. Highly recommend to any fellow veterans or military families looking to buy a home
The process is definitely very stressful but they are very organized and help guide you every step of the way.
The entire team was magnificent! They were knowledgeable, efficient, and personable! During every step of the process, they showed love and a willingness to assist my family and myself. I don’t think there is a better team than the Veterans United Home Loan company! Would I recommend them to another person? The answer is a resounding yes! Thank you so much!
The team went well above and beyond expectations and got us over the line! Outstanding service!
The process was smooth and all my questions were answered. Levi was especially especially helpful easing some of my nervous concerns as a first time home buyer!
What can I say—Veterans United made the entire mortgage process incredibly easy and completely stress-free. Something that’s usually overwhelming and full of uncertainty turned out to be straightforward and manageable thanks to their guidance.Not only did they set realistic expectations, but they also clearly explained what to expect at each stage. My entire team was responsive, accessible, and always willing to help—whether by email, phone, or text. I never felt ignored or left in the dark.Each member of the team personally introduced themselves, explained their role, and made it clear how they could support us. From pre-approval all the way to closing, the experience was smooth and professional. I couldn’t be more grateful for how well we were taken care of throughout the entire process.
My team worked hard to ensure everything went smoothly. Great job!
Incredible experience with 0 issues. Smooth and plenty of support throughout the process
Very easy transaction.
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Too many people asking for the same information. Stopping reading on information documents after seeing one word and if they had continued reading they would have seen that the information requested was there days earlier. Not looking at information sent and when I called the person and had him opened my documents and my financial data was there and he stated”Oh there it is”. This was after days of me telling him it was connected.
Response from Veterans United
Hi Bennie,
Thanks for sharing this—and I’m really sorry you were put in that position. It’s frustrating enough to be asked for the same documents over and over, but having to prove they were already submitted? That’s exhausting, and honestly, it shouldn’t have fallen on you to catch what we missed.
I know how important it is to feel like the people handling your financial information are paying close attention, and I’m sorry we didn’t live up to that expectation here. I’d really like to have our team take a closer look at what happened and see how we can make this right.
If you're open to it, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
The whole team was awesome. Everyone stayed on top of it and I never felt like I was missing anything. Chance always made sure to check in to be sure I knew what was happening
Such a friendly process, they really go above & beyond for the Veteran!
