The ENTIRE team at Veterans United have been spectacular to work with! They are easy to get a hold of and they quickly answer any questions you might have. Working with Veterans United and having everything done through their in-house process, makes home buying a breeze. No matter who you talk to, they can help you. They are friendly and knowledgeable! This was our second home purchase through them, and if we ever need them again, they will be our first choice. Customers for Life! Thanks VU!!
Nathan and his team were amazing!! They worked very hard, stayed persistent and made my dream of owning my own home possible!! Thank you all 😀
Amazing Team work from start to finish!!!
While some staff was helpful, othee staff did not know what they were doing. Requesting water samples for priveit well that he claimed was state required, when in fact thats not true. When I questened him, he stated it was EPA requered this is also not true. I have been the water treatment for 43 years, I am requered to know the state and Fed regulataion for my job. Even though it was not required I was made to pay extra to rush the test so we make closing date wich was delayed a day. This caused a lor of stress that was not needed. Due to this employee not knowing what they are doing.
Response from Veterans United
Hey James,
I really appreciate you taking the time to share this feedback. It’s clear the experience brought a lot of unnecessary stress—especially around the water testing and closing delay. I'm sorry you were put in that position.
Given your 43 years in water treatment, I can understand how frustrating it must have been to hear conflicting information about what was required, especially when it didn’t align with what you know to be true. It’s frustrating enough to deal with added costs and time pressure, but even more so when it feels like it could’ve been avoided with better guidance.
If you’re open to it, our Client Advocate team would like to dig into this further and look at exactly what was communicated and why. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST—or anytime that works for you.
We are very grateful to you Jake and your team who works tirelessly in assisting us with all our questions and needs, specially to Brooke Mudd. Thank you.
Ready to see for yourself?
Experience first-hand why 352,904 homeowners give us a perfect score!
The team i got was very great, they helped me every step of the way. The app helped keep everything in order with the to-do list as well.
You sign up to trust the people in your corner have your back, I felt like who I was working with had mine however I can’t tell you what part they had since the communication was rough.
I would 100% refer Veterans United to family and friends. My experience was great from start to finish and I couldn’t have asked for a better team to help us with our first home. Everyone was patient and accommodating to explain things to a first timer like myself, which was really important to me. I will always be grateful for the transparency and genuine nature.
