Service was absolutely wonderful!
While writing this review , it still feels surreal that I am a home owner along with my family. There are not enough words to describe this journey and process toward purchasing a home. My family and I started this Wonderfull journey over a year ago. I've choose Veterans United not only because I read reviews but because there are the best in the industry when it comes to helping out veterans. I am now part of that growing community.My experience with Veterans United has been interesting and fulfilling at the same time.
Interesting because you can see the progress of the paper work you have submitted and how everything comes together from beginning to end. Of course, it is fulfilling once you offer gets accepted , to closing and signing the final paperwork to receiving your keys to move in.We must not forget how we got to the finish line. I had an amazing and Wonderfull team that guide me through the process. The team consisted of Rich , Lora , Joedi, Gabriele and the behind the scenes team from Veterans United .I would like to give a shout out especially of course to Rich for being patient with me since day one and understanding not only my needs but the needs of my family. I was able to understand more Rich when we were deep in the process and yes , he is calm , cool and collective and when he is going to tell you he will get you to the promise land, he means it. I am a prove of that . My file was complex and the team that was assigned to me got to the finish line . Of course, my real state agent was my GPS in the woods and she is just like Rich in the sense that they will get you to the finish line of the Marathon. It is not always going to be pretty but they do an amazing job at getting you to the crossing line and getting you that medal. In this case, the key lolAgain , thank you Team Veteran United because you help accomplished a goal and without the support from everyone , the goal would not have been meet. An Oscar is not won individually , it is won collectively. 15/10 #GOTEAMVU
I couldn’t have asked for a smoother process.
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My home buying experience was very easy going thanks to my VA team. Thanks to my team’s efforts, I had the opportunity to close early on my 1st home and reach an important milestone. I recommend their services. I feel fortunate to have been assigned to Danielle & Tere’sa. They pushed my finish line forward & now I have the keys to a home I love. Thanks!
Tim and his team were fantastic once again. This is now my second experience of working with Veterans United and it is because of how well the team does.
If I called 5 times, I had to leave a message. One time out of 5 someone answered the phone.
Response from Veterans United
Hi Christine,
I’m sorry you had such a hard time getting through to someone. I know how important quick communication is during the loan process, and it’s frustrating to feel like you can’t reach the help you need. That’s not the experience we want for our borrowers.
If you’re open to it, I’d like for us to review your file and see what happened. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you call outside those hours, we’ll get back to you the next business day.
The entire professionalism of all the team was exceptional. Although, we encountered some rough spots it held together and made the closing as expected. My sincere appreciation to all.
Once again great process. We had a little lapse in communication for about two weeks but once everyone got back in line it was a smooth process. Thanks again team
