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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

381,994

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

We really appreciate all the hard work Tony Theberge and Veterans United put in to help us get a home we love. Thank you so much! 🙂

headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend
headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

4.5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

4.5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

4.5 out of 5 Stars
Would Recommend
headshot image of Devin Abel

Loan Officer: Devin Abel

NMLS# 1925466

5 out of 5 Stars
Would Recommend
Photo submission from Garnet K.

I had an awesome experience working with Veteran United! From start to finish, they provided outstanding service, and made the entire process of securing a home loan as smooth and stress-free as possible.What really stood out to me was how attentive and responsive the team at Veteran United was. They were always available to answer my questions and address any concerns that I had, and they communicated with me every step of the way. This made me feel like I was a valued customer and that my needs were a top priority.Another thing I appreciated about working with Veteran United was their expertise and professionalism. They really knew their stuff, and they were able to guide me through the home loan process with confidence and ease. They made sure that I understood everything that was happening, and that I felt comfortable with the decisions that I was making.Overall, I couldn't be happier with my experience working with Veteran United. They are a top-notch organization that really cares about their customers, and I would recommend them to anyone looking to secure a home loan. Thank you, Veteran United, for all of your hard work and dedication!

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

2 out of 5 Stars

We have financed/refinaced seversl home over the past 30+ years. No lender has even come close to you in terms of required documentation,, verifications, questions, etc. We felt like you were trying to get to no. For example, you called my employer and asked a series of questions about my compensation, future compensation, prospects for continued employment, etc. Then, 3 days before the closing you emailed them a document asking the same questions. No lender ever asked more than, is he employed here and how long has he been an employee. The fees seemed excessive. When we first applied, the amount needed to close was $121,000. The rate we wanted was 5,75 with 1/2 point. Our loan officer talked us into letting it float. At the time, there was a belief that rates would decline. They did not. We had to bring $141,000 to the closing. We have it, but I can imagine some borrowers may have had trouble finding that much extra cash at the last minute. Your employees were professional and responsive. The process and fees are not dictated by them. We were so displeased with the process we almost paid cash.

Response from Veterans United

Michael, we appreciate your honest feedback and we are glad that your experience with your loan was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. Licensed Underwriters comply with regulations to ensure loans are properly documented (including a final verification of employment or your FVOE completed right before closing), and we work to make that process as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. While rates do fluctuate day to day, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.

5 out of 5 Stars
Would Recommend

Overall the experience was great

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

I have bought several homes over the years and this was my second purchase using the VA. This was by far the most professional team I have ever had the pleasure to work with during a loan applicatiion process all the way through to closing. It was an enjoyable experience and I highly recommend Veterans United to anyone seeking a VA loan.

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend
headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend

Working with veterans United was a great experience I really appreciate them keeping me on task and having everyone lined up to have their part in what was needed in order for me to get to what I needed which was a new home I appreciate all the hard work and everything they did

headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend

Shea, JP & Abbi could not have made this purchase any easier & I am so grateful to each of them for helping me find and purchase this home. They were wonderful!

headshot image of Shea Mankin

Loan Officer: Shea Mankin

NMLS# 1455338

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

I would reach out to Stephen again if I get another loan!

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
Would Recommend
headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend
Photo submission from James M.

Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend
headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

4.5 out of 5 Stars
Would Recommend
headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Very smooth process of purchasing my home.

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

This team has been very clear and profession throughout the whole process. I honestly feel comfortable recommending Greg and the team to anyone. As a veteran the programs or assistance I have qualified for has been mostly disappointing with customer service and passion. This is not the case with anyone I have encountered with Veterans United, I do feel they have my family’s best interest at heart and this is why I am committed to Veterans United; I hope others do too

headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

2.5 out of 5 Stars
Would Recommend
headshot image of Shawn Workman

Branch Manager: Shawn Workman

NMLS# 169957

5 out of 5 Stars
Would Recommend

My loan officer Kayla Massie was very knowledgeable and walked me through every step of the way. Another thing I really liked as well was her response time to all of my concerns and phone calls. If she was not available I would always hear back in a timely manner which I really appreciated. I would highly recommend working with Kayla to any other Veteran looking to buy a home. It was a pleasure to work with my team and Veterans United!Thank you,
Joe Scardina II

headshot image of Kayla Massie

Loan Officer: Kayla Massie

NMLS# 2121245

5 out of 5 Stars
Would Recommend
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Would Recommend
Photo submission from Renee J.

My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

4 out of 5 Stars
Would Recommend

Thank you all so much for your help. However there were too many stressful times. But great job!

headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend
headshot image of Nicole Donnelly

Loan Officer: Nicole Donnelly

NMLS# 2150720

5 out of 5 Stars
Would Recommend

This was the most stressful thing i have ever done. Leaving my home going into the unknown. Your team guided me threw the whole prosses keeping me informed the whole way. I would have never done this without them. Each person was amazing. Thank you all so much I will never forget you and what you did for me and my family.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Veterans united was always on my side and fought for me every step of the way !!

headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

More Reviews

See all 381,994 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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