Huge shout out to Brandon Willis! Brandon was a rockstar through this whole process. The world needs more just like Mr. Willis, we would be a lot better off. Hats off to this entire team and to Veterans United for making our dreams come to fruition!
Review your options veterans… Veterans United isn’t the only mortgage company that helps veterans own homes. This will be my last time using them.
Response from Veterans United
Carria,
We understand that selecting a lender is an important decision and we appreciate the opportunity we had to assist you in choosing the loan option that was best for you. One of our Client Advocate team members has reached out and remains available to learn more so that we may understand your recent feedback. We are here to serve you and hope to hear from you soon to learn what may have been differently to provide a great experience.
Wonderful experience!
Veterans United was absolutely easier to deal with than a conventional home loan. I full heartedly recommend working with them as a veteran if you have the opportunity. They made every step of the way easy for me and my family during the process of buying a house. Chace Tuck was a phenomenal loan specialist and if you have the ability to as to work with him and his team absolutely do it.
Thank you to Molly and Meili!! They were wonderful to work with, they made this experience easy!!
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Outstanding customer care and service.
Overall, my first home buying experience was not efficient because communication was poor. There's a lot that goes into buying a home and I would expect your lenders to be more proactively informing their buyers.. especially when you use the name "veterans" in your title. That implies that you raise your standards to serve those that have already served you and you definitely do not...at least for me you didn't!
Response from Veterans United
Brandon,
I want to assure you it's never our intention to make you feel this way and I'm sincerely sorry we did. Kristen from our Client Advocate team has reached out to discuss your recent experience so we can learn more. We are committed to delivering exceptional homebuying experiences for our Veterans. We understand they don't always end up exceptional and that's where you come in. The Client Advocate team is here to hear you out and make better what we can. We hope to talk with you soon.
Take care,
Kendra, Client Relations
