Veteran's United and Meghan Buchert are a winning team that makes home buying a breeze with peace of mind. You’ll be glad you chose this team!
Excellent people who made the experience painless! Love working with the whole team.Thank you for allowing me to purchase my forever home. I couldn't have done it without the support and confidence of the team. Trully a team effort!
I would encourage any veterans looking for a home loan to work with Veterans United. They are a first class team of people who will do their very best on your behalf!
This is a crazy time to buy a house and Veterans United completely took the stress out of the process for me. I want to thank the entire team that helped me and my wife make our first home purchase.
thank you
I had problems with all my sons movers.
I was supposed to move on Friday 28MAY21.
But they cancelled. And I have not received my deposit back.Olympia movers are here today on time and working hard. But today is the 30MAY21 two days after my projected move date.So do not recommend All My Sons.Thank you.
Like I said I don’t recommend using VU unfortunately. I say unfortunately because as a veteran I was really excited to use a company that cares about and supports veterans but this company forgot I was tax exempt and numerous other things. Very unprofessional. Just my two cents.
Whenever it comes to buying or refinancing again, I’ll be using Veterans United. I’ve tried working with USAA, Navy Federal Credit Union, and Penny Mac. All of them were horrible to work with and tried to gouge me for closing costs, despite claiming they had the lowest rates available. No one even comes remotely close to the level of customer service Terry’s team provided, and this is my second time going through Veterans United to refinance my home.
From start to finish, Veterans United has been a great company to work with. Their instructional videos help first time home buyers understand every step of the home buying process. Every member of your loan team is dedicated to you achieving the most favorable outcome come closing time. They treat you like family and are always eager to help out their customers.
Overall, I had a pretty stressful experience with Veteran’s United. It took 52 days to close and they were unable to accommodate an early request to close 2 days early as many things were done last minute that prevented that from happening. The underwriters requested several things last minute that could have been completed earlier on and the communication could have been better. The individual members of my loan team were kind and understanding, however. I did find the online portal easy and convenient to use in terms of uploading documents and referring to prior loan estimates. My team was easy to contact and replied in a timely manner.
Response from Veterans United
Brianna, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Providing clear and effective communication is a top priority and we are thrilled to hear that the communication with your team responsive and concise. Please do reach out to us if you would like to discuss your experience further.
Everything was great, thank you !
Great experience will work with them again in the future.
The entire home buying experience was outstanding. Even before I was able to purchase a home due to credit issues, VUHL worked with me to improve my score for over a year. They stayed with me, worked out a successful strategy. That is loyalty! You have great people and a great organization that works so hard to make your dreams come true. BZ!!
