Kayla Kauffman left a lot to be desired. Often it did not appear that she knew what she was asking for or that it had already been relied to or discussed with others on the VU team
Response from Veterans United
Hi Denis, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval.
It was a long process but worthwhile. Please do all the to-do tasks and you will get there to your new home.
Definitely will recommend to others
love the way that we got things done
They were there every step of the process to make sure things were happening quickly. At the last minute they were able to accommodate the closing process for a power of attorney while my wife was out of the country.
Communication towards the end of my loan process wasn't as helpful or timely which caused uneasiness and unnecessary stress for me as a first-time homebuyer.
Nathan was great to work with!
The entire process was great start to finish!
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Veterans if you have ever thought of getting out of the vicious renting cycle thinking you would not qualify. Check out Veterans United because I wish I had not waited so long.
United Veteran is the way to go. They made me feel at ease through the entire process and I salute the loan team that was assigned to me. Thanks for being diligent and professional. Kevin
