Justin and his team were phenomenal! Caring, timely and understanding, they made this experience great, answering questions and being supportive! They rocked?
Fantastic work Cory did, was able to close within 10 days of offer.
Hayden was extremely attentive and helpful. He answered all of our many questions promptly and thoroughly. Further, I was wary of going through the recommended realtor simply because I was always told to shop around, but we hit the jackpot and ours was phenomenal. Overall we would work with this entire team again in a heartbeat, but they helped us get our dream home so I’m not sure we’ll ever move!
Absolutely thankful for Ryan stoll and veterans united!
I truly appreciated the opportunity to learn throughout this process. The entire Veterans United team was exceptional in their individual roles, and their dedication didn’t go unnoticed. Overall, I do feel that stronger communication could’ve made this a perfect 10/10 experience, every challenge taught me something valuable. I gained a deeper understanding of the process and discovered a new level of patience and perseverance along the way. I’m incredibly grateful for the amazing team I was assigned and feel so blessed to be a part of the Veterans United family. Thank you all so much! 💕
Dorian and the team at VU made the process very easy. They answered all my questions and guided me through the process. This was a very enjoyable experience.
Nothing against the people I don't think, but this system of home buying is horrible. The redundancy of paperwork the underwriters wanted especially information that had nothing to do with buying a home, but yet required it or else I wouldnt get the loan that rips me off anyway. I'm not happy about the process nor the amount of money I had to come out of pocket for everyone looking for a handout. The whole system is fraudulent and just scams me and anyone else whose hardworking out of our money. The VA that's something supposed to be helpful for veterans, yet most of my interactions or services from anything VA is less than satisfactory. Honestly if it weren't for having a family, I'd rather be homeless than to deal with this process and conned into paying for a house 3 times over
Response from Veterans United
Hi Jerry,
This was tough to read—and I hear you. I’m really sorry the process felt so frustrating, exhausting, and ultimately disappointing. It shouldn’t feel like you’re getting taken advantage of when you’re just trying to do right by your family and find a place to call home.
I know how overwhelming the paperwork and documentation can be, especially when the requests feel unrelated or excessive. A lot of those requirements come down to strict lending and VA guidelines, but that doesn’t make it any easier when you’re in the middle of it all. You deserved a process that felt clear and fair, not one that left you feeling worn down.
I want to make sure your experience is fully heard, and if you're open to it, our Client Advocate team would appreciate the chance to talk through what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, but you can reach out anytime.
The team went above and beyond to make sure my wife I hade everything we needed. I could not have asked for anyone better.
The loan process was flawless. Answers were provided in a timely manner with precise directions. Use of docusign and a web sie with reminders saved time. Great experience.
Ready to see for yourself?
Experience first-hand why 353,043 homeowners give us a perfect score!
My loan team when above and beyond. Everything moved like clockwork and the team kept me informed every step of the way. I cannot believe the professionalism and friendly service I received from the very first step.
The whole team were very attentive and responsive to all my questions and needs. I would definately recommend United Veterans to anyone that is in the market.
They are amazing to work with, you can most of it online with them every step. This is our second time using United Veterans
Jason and his team was a great asset in purchasing our home!!!
