Anyone considering refinancing there home would be wise to consult with Veterans United. They review all options and provide the best possible structure for your needs. I'm a veteran, so we reviewed that option as well as conventual loans. It was determined that the conventual route was the best option for us, in terms of cost. Veterans United also keeps you fully updated on any changes to closing costs, interest rate adjustments, and easy to use web site. Very please with the outcomes Veteran United provided us.
Thank You!
Always accountable
Craig and Rain were excellent to work with while closing my loan. Rain gets a 10/10! Rain went above and beyond to deal with extra problems and delays that presented themselves during my loan that were no fault of her or Veteran's United. Rain was knowledgeable and comforting about all issues that arose. I would definitely work with Rain and Craig again and recommend Veteran's United to anyone closing a home loan or refinance. Thank you both for your hard work in putting my family and I into a spectacular new home!
Veterans United is a great mortgage company when buying a house. Extremely professional and knowledgeable! They made my home buying expensive easy! The portal that they set up online makes everything so easy! I would definitely recommend to all my fellow veterans!
Veterans United met all my expectations in the loan process and many other areas of my move. Other items Veterans United team assisted me with were locating companies specializing in moving, security, cable/Internet, insurance and other relocation needs.I highly recommend this organization to anyone who is military or civilian due to the great customer service they provide and the outstanding personal skills of their team members.
I just can't say enough good about this organization and its' staff. From top to bottom, beginning to end, they were right on top of things. The process was easy and navigating Veterans United's website was easy too. The one on one service, prompt responses, updates, and the manner in which I was treated by the staff was top notch. This was the 5th home I have purchased using a VA loan. This process was, without a doubt, the easiest I have encountered. I would recommend giving this organization a chance to help you finance your VA home loan. If you receive half the service I did, you will be well served. Thanks for everything Veterans United!
I Do Not Recommend Veterans United...In the beginning to prequalify, the service was remarkable and hands down a 10 out of 10. Moving on to when we found our home and put it under contract is when (in my opinion) things fell apart. We where assigned a "Team" of people that made it very confusing on who our point of contact was for things and was contacted by numerous individuals for different things pertaining to our mortgage; Instead of having one point of contact. We would receive paperwork from an individual on the "Team" or informed of tasks in our portal, naturally we would have questions on different financial numbers and the key question was closing costs. Instead of the member of the team "doing due diligence" and obtaining answers; we would be referred to another member of the team or receive no answer at all. I will admit that our situation had some complications due to my wife and I both being active duty and out of country using a POA to conduct closing. Either way, that is the reason we chose Veterans United as we assumed that we couldn't have been the first active duty military to use their services in the same or similar situation. Now moving on to closing, our closing was postponed 2 weeks. Granted, the appraisal did come back from the appraiser later than expected making the timeline to close on time very difficult. Although the turn around time for the paperwork to be completed "in my opinion" was unacceptable and not to mention, the paperwork was incorrectly completed causing a further delay in closing (due to lack of communication between the team). Furthermore, after closing and the property was already at records, there was another delay in funding due to the incompletion of more paperwork. I will say, that everyone involved was very friendly when I spoke to them on the phone and never once did they come across as anything but professional. There was one person who stuck out as awesome and that was Kelly.. Truthfully, if it wasn't for Kelly's initial contact and her professionalism and personality that made you feel like family; I would have moved on to a different company. So, with all that said, basically from an outsider prospective, it just seemed there was a lack of communication and too many hands in one pot. I will add that I'm sure Covid and the change in procedure could possibly be the root cause of the situation I experienced. I would like to think that people in a normal situation without all the variables that me and my family had would have a different experience. I am thankful that my family now owns a home and have a place that suits our families needs for when we arrive stateside. Although due to all the headaches and late nights (due to time difference) that I experienced; I would not recommend Veterans United.
Response from Veterans United
Hello David, we appreciate your feedback on this matter. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. We understand how the home buying process can get doubly stress filled, especially for the first time. Providing clear and effective communication is part of our mission and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Rachel gruber and Gina we're both awesome to work with and always had an answer for my questions and made the home buying experience a lot less painful.
If a fellow veteran ever asks me I will definitely recommend veterans United home loans.
We had a very smooth process of working with Veterans United. We couldn’t be more happy. Their staff worked well together and effectively communicated between each other and with us. All around we felt we had a great team working for us!
Great service and I feel peace of mind after refinancing and consolidation my credit cards. I will be able to save more than paying extra money toward finance charges.
