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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,517

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 430,517 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Buying a home takes time and patience these days. I bid on at least five or more homes, but i did not win the bids. Rejection is hard.It is a tough home buying market right now. I would tell my fellow veterans to be really patient. Have all your required financial documentation available. Get pre-qualified. Be financially responsible. Put down as much earnest money as you possibly can. Go see as many houses as you can. If you do not win the bid, there is always next time. I saw some beautiful homes, and then I saw some much better beautiful homes.I felt really comfortable in all the homes I picked, but they were not meant to be my home. I found my forever home with the knowledge and assistance of Veterans United Home Loans, a great realtor agent, and with being financially responsible myself.May God Bless all the veterans and their families on THEIR path to home ownership. Thank you, Veterans United Home Loans again.Be patient veterans, your forever home is right down the street.Luevada C.

headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

I will always recommend VU to friends and family.

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend
headshot image of Austin Rapp

Loan Officer: Austin Rapp

NMLS# 1865231

3.5 out of 5 Stars
Would Recommend
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

3.5 out of 5 Stars
Would Recommend
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend
headshot image of Christopher Robinson

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend

We usually prefer to work locally and with small businesses because you usually get more attention and it’s easier to communicate in person. But Veterans United has been the easiest company we’ve ever worked with. We have bought 2 homes and refinanced 1 with them and have had no issues at all. The mortgage officers and their assistants are knowledgeable, honest, and friendly. From retired military to law enforcement now, our family is super busy, but they made the process quick and no stress. We are lifelong customers!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

3 out of 5 Stars

Kayla Kauffman left a lot to be desired. Often it did not appear that she knew what she was asking for or that it had already been relied to or discussed with others on the VU team

Response from Veterans United

Hi Denis, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval.

5 out of 5 Stars
Would Recommend

It was a long process but worthwhile. Please do all the to-do tasks and you will get there to your new home.

headshot image of Zach Schmitt

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend

Definitely will recommend to others

headshot image of Meghan Buchert

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend
headshot image of Mary Jacobi

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend

love the way that we got things done

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend
headshot image of Tyler Chinn

Loan Officer: Tyler Chinn

NMLS# 1933964

5 out of 5 Stars
Would Recommend
headshot image of Tyler Billington

Loan Officer: Tyler Billington

NMLS# 361376

4.5 out of 5 Stars
Would Recommend
headshot image of Shawn Glover

Loan Officer: Shawn Glover

NMLS# 1974383

5 out of 5 Stars
Would Recommend
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

They were there every step of the process to make sure things were happening quickly. At the last minute they were able to accommodate the closing process for a power of attorney while my wife was out of the country.

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

4 out of 5 Stars
Would Recommend

Communication towards the end of my loan process wasn't as helpful or timely which caused uneasiness and unnecessary stress for me as a first-time homebuyer.

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

4.5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend
headshot image of Collin Ward

Loan Officer: Collin Ward

NMLS# 1520164

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5 out of 5 Stars
Would Recommend
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

Nathan was great to work with!

headshot image of Nate Bitner

Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

The entire process was great start to finish!

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

More Reviews

See all 430,517 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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