Veterans United staff were professional and helpful throughout our home buying experience. I would recommend Veterans United to all my family and friends.
the title company that was chosen was worthless as well executive title. The wouldn't answer the phone to tell me how they wanted what form of payment. They then gave me the wrong number. I sat there in the conference room for 30 min she comes in tells me they did not tell her I was there. Then she comes back after 35 mins after I finish signing and she told me they forgot about me to write a check and have the title company send back whatever paper work they needed to sign. The whole process was unprofessional and I'm happy its over.
Response from Veterans United
Daniel, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. A Client Advocate here remains available to connect for more information and will be available to speak with you should you wish get in touch with us.
Loan process was not conducted in an efficient manner. Delays in processing caused not only additional expenses to clients, i.e, credit card interest fees, but also additional frustration. Loan Specialist did not provide follow up phone call to client on any loan process. After seven (7) home purchases and closings and three (3) refinances: none of these processes had any problems. Veterans United Home Loans was the worst Home Loan process we have experienced.
Response from Veterans United
Richard, thank you for taking time out of your day to share this information. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. We would like to learn more about your experience. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Folks, this company is great. They are down to earth, not the stuffy bank lender. Veteran's United focuses on you, their technology is excellent, they communicate promptly and want to help you to homeownership. .
We really enjoyed working with Tate and Taylor over at Veterans United. They were really knowledgeable and helpful with the loan process and they made buying our first home a breeze! We would recommend them to anyone.
Would recommend 10/10 times to anyone looking to buy a home. Veterans United made our first home buying experience an easy and enjoyable one. Thanks Veterans United!
The VU team is awesome. They’ve made the home buying process stress free for me. The loan specialist team was very informative, responsive, and kind. Thank you for the wonderful experience.
Top notch team that really digs in to help vets with the home buying journey! Very mission oriented and worked very hard to make my closing date despite the hurdles thrown at them. If you want a house, these guys and gals will make it happen!!
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Veterans United is will no doubt take care of you expeditiously and efficiently. You will at ease and welcomed every step of the way on your home buying journey.
Brother and sister Vets: if you're in the market to buy, look no further. This is an upright and on point company that constantly and consistently communicates, is available throughout the process and makes a mind-numbing situation into an informative and professional experience.
highly recommend to anyone looking for a first time home or even experienced buyers to use veterans united.
